[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-322328-105":59,"doc-detail-322328-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","solicit-employee-complaintsit-does-make-sense","Solicit Employee Complaints?It Does Make Sense","","Hospital administrations implement an Open Door Policy to invite employee questions, suggestions, and complaints, but it can fail when responsibility for action is pushed onto subordinates. The text argues supervisors must actively address complaints, assuming employees will sometimes feel mistreated and that few complaints may indicate low confidence. Constructive complaint systems should acknowledge issues quickly and follow up promptly, using tools like a Speak-Up Box and providing alternative channels beyond immediate supervisors.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/solicit-employee-complaintsit-does-make-sense/322328/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/solicit-employee-complaintsit-does-make-sense/322328.png","ImageObject",300,407,{"name":92,"@type":93},"Lucas Martin","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-21",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why might an Open Door Policy fail in hospitals?","Question",{"text":112,"@type":113},"It can shift responsibility for action onto subordinates, making it harder for less powerful employees to speak up. It may also create a false impression that everything is fine if no one complains.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What assumptions should supervisors make when responding to complaints?",{"text":117,"@type":113},"Supervisors should assume some employees will feel mistreated or overlooked and that few complaints are not necessarily a sign of good health.",{"name":119,"@type":110,"acceptedAnswer":120},"What makes a complaint-handling system effective?",{"text":121,"@type":113},"The system should encourage employees to voice feelings about jobs and working conditions, immediately acknowledge each complaint, and provide prompt follow-up, including written disposition and employee answers.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},322328,1790878847,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":34,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144},8796095360427,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","# Solicit Employee Complaints?It Does Make Sense\n\nITH a sincere desire to meet employeeas well as patient and communityneeds,many hospital administrations have es-tablished-sometimes with much fanfare-the Open Door Policy.The administration'swillingness to hear,consider,and discuss em-ployees'questions,suggestions,and com-plaints shows a laudable intention.But like somany other good intentions,the Open DoorPolicy does not always work out.  \nPart of the problem with the Open DoorPolicy is that it places most of the responsibil-ity for action on subordinates rather than onsupervisors.The passive role goes to thosewho are supposed to be leaders,have initia-tive,and be able to get things done.Theburden of actually speaking up and taking ac-tion falls to those who are usually the leastexperienced,have the least power,and havethe most to lose.  \n## Hidden holocausts\n\nAnother problem of a simple Open DoorPolicy is that it can give supervisors and ad-ministrators the false impression-if no onesummons the courage to complain -thateverything is fine when a holocaust is brewing.And when evidence of the problem emerges,the supervisor or administrator may think,\"It's their fault (the employees)that this has  \nVolume 8,Number 9  \nMay 7,1975  \nHOSPITAL SUPERVISION  \nhappened.My door is always open and theyknow it.”Such resentment does nothing forgood employee relations.  \nThe supervisor plays an important role inbuilding employee goodwill toward the hospi-tal.Taking a more aggressive attitude towardcomplaints is an important part of this role.An aggressive attitude requires you to maketwo basic assumptions.The first is that eachday,some employee somewhere will feel thathe has been mistreated or that his contribu-tions have been overlooked in some way.Thesecond is that receiving few complaints is notnecessarily a sign ofgood health,and it shouldnever be your goal.Few complaints may meanthat your subordinates lack confidence in youor the hospital.When employees feel sohemmed in,thwarted,or hopeless that theystop making suggestions or complaining aboutproblems,the situation is definitely un-healthy.  \n## Valuable complaints\n\nIt's actually a good sign to receive con-structive complaints regularly.This doesn'tmean that employees are being unfairly criti-cal;most often it means that they are re-sponding to an administration that not onlysolicits their questions,suggestions,and com-plaints,but also acts upon and responds to  \nthem.The best complaint-handling procedureencourages employees to voice their feelingsabout their jobs,the hospital,and workingconditions -and it ensures immediate ac-knowledgement of each complaint andprompt follow-up.  \nThe “Speak-Up Box”is typical of com-plaint systems that many hospitals haveadopted.An employee indicates his complainton a form along with the name of the personhe'd like to see,signs his name,and drops theform in the box.The box is opened daily bythe person the administration has designatedas employee advocate.This is generally thepersonnel manager or some other adminis-trator who has a high level of credibility withemployees,plus the motivation and skills thatenable him to be of real assistance.He investi-gates the complaint,makes necessary appoint-ments,summarizes the complaint and its dis-position in writing,and makes sure that theemployee gets an answer.  \nBypassing the supervisor  \nOf course,the best way to handle em-ployee complaints is to have the employeespeak to his immediate supervisor.But,forvarious reasons,the employee may be re-luctant to do so.Some may not want to dis-cuss a personal problem with someone theydeal with daily;others may not think the su-pervisor has the authority to make a change,so they bypass him;others may have men-tioned the problem to the supervisor in anoffhand manner,and when immediate actionwas not taken they went to someone higherup.Every effective complaint-handling systemwill take this phenomenon into account andprovide employees with someone else to talkto,in addition","cbCaiiPN2VjtdPdX","https://ap.wps.com/l/cbCaiiPN2VjtdPdX","pdf",1336683,"English","# Solicit Employee Complaints?It Does Make Sense\n## Hidden holocausts\n## Valuable complaints\n## Test your ideas","[{\"question\":\"Why might an Open Door Policy fail in hospitals?\",\"answer\":\"It can shift responsibility for action onto subordinates, making it harder for less powerful employees to speak up. It may also create a false impression that everything is fine if no one complains.\"},{\"question\":\"What assumptions should supervisors make when responding to complaints?\",\"answer\":\"Supervisors should assume some employees will feel mistreated or overlooked and that few complaints are not necessarily a sign of good health.\"},{\"question\":\"What makes a complaint-handling system effective?\",\"answer\":\"The system should encourage employees to voice feelings about jobs and working conditions, immediately acknowledge each complaint, and provide prompt follow-up, including written disposition and employee answers.\"}]","Solicit Employee Complaints?It Does Make Sense | PDF",1789962438,18]