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It explains SIPOC as Supplier, Input, Process Step, Output, and Customer, and clarifies the roles of suppliers, the transformations performed by process steps, and the outputs delivered to customers. 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So, we have already discussed about the importance of the processes in Six Sigma and we have talked about couple of aspects in the previous lecture.  \n(Refer Slide Time: 00:38)  \nSo, before we begin with this important session let us just try to appreciate one very famous quote from the Aristotle, Quality is not an act, it is a habit. So, you cannot say that I achieved a quality will remain forever, it is a habit you must keep repeating your practices and that is where it is important to document properly present my processes. So, that over a period of time quality comes in the blood of my people and they use it asa habit to execute various processes.  \n(Refer Slide Time: 01:28)  \nSo, let us try to have the small recap. We had seen the process parameters process flow matrices like cycle time, throughput time, take time, flow time and we have seen couple of process analysis tools like process maps and flowcharts, value stream map, spaghetti diagram, circle diagram. And we appreciated that this kind of approaches can really help to gain deeper insight into the process and document my processes for better understanding, imparting training to my people and transfer of knowledge.  \n(Refer Slide Time: 02:10)  \nSo, this lecture is dedicated to very important tool, we have discussed it little bit in the last lecture, but here we would try to see this particular approach called SIPOC in detail and we will see that what could be the application with some example. So, process components in SIPOC, mapping the process step to grow the SIPOC.  \n(Refer Slide Time: 02:43)  \nSo, what is SIPOC? As I mentioned that when you talk about quality of your product or service to the final customer value creation is taking place across the value chain or supply chain. And, you cannot simply say that controlling one particular process at the manufacturing end or maybe at the distribution end will really satisfy your customer.  \nSo, quality in must be built into the product or services and for that it is necessary to gain the sufficient knowledge, control measures and evaluation of various steps in the value chain. So, SIPOC which stands for a high level view of process, it gives you the bird’s eye view of the entire process and typically it stands for Supplier Input Process Step Output and the Customer.  \n(Refer Slide Time: 03:43)  \nSo, you can see this various steps in the SIPOC and supplier we know is the person, organization that provides input to a process. Lot of research people have done in supplier relationship building, supplier evaluation, frameworks, supplier selection you can read a very good article Tough Love Toyota the approach they adopted for their suppliers. The article was published in Harvard business review and you can see that what is the importance of supplier, you can also see the practices adopted by Maruti for developing the suppliers and seeing that they really contribute towards the value creation in the manufacturing of the product.  \nYou have the input resources that is added to a process by a supplier, you have the processes basically the transformation. Series of steps where an input converts to an output, you have the output resource that is the result of a process and then you have a customer it may be person, it may be organization that receives products and services.  \n(Refer Slide Time: 05:03)  \nSo, SIPOC basically output what does the process step was produce material or information. If you look at the service sector then many a times it is the information, customer who receives what is being produced that is the people.  \n(Refer Slide Time: 05:22)  \nSupplier- where does the input for our process step come from? They are the people supplier. Input-what is the needed to what is being n","cbCaihYlnbzy7bkM","https://ap.wps.com/l/cbCaihYlnbzy7bkM","pdf",5480520,27,"English","# Process Mapping: SIPOC\n## Recap of process analysis tools\n## What is SIPOC and its components\n## Benefits of developing SIPOC\n## Requirements to build a SIPOC","[{\"question\":\"What does SIPOC stand for in Six Sigma process mapping?\",\"answer\":\"SIPOC stands for Supplier, Input, Process Step, Output, and Customer. It provides a high-level view of how a process creates value from start to finish.\"},{\"question\":\"Why is SIPOC important instead of optimizing a single process locally?\",\"answer\":\"Local optimization has limited value because customers care about the final product and service. SIPOC helps evaluate how different stakeholders contribute across the value chain so success is measured end-to-end.\"},{\"question\":\"What requirements are needed to develop a SIPOC diagram?\",\"answer\":\"A SIPOC requires clearly defined start and stop points, key process metrics, identification of process components and owners, listing suppliers and their inputs, listing customers and their outputs, and defining stakeholder/customer requirements and success measures.\"}]","Six Sigma - Lecture 17 - Process Mapping - SIPOC | PDF",1792975594,68]