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It lists required tools for diagnostics, charging and wiring checks, and remote connection prerequisites including a PC with internet, the E-Tube Project software, and TeamViewer. A troubleshooting section guides step-by-step responses to common power, battery, wiring, and display warning conditions, followed by a table of warning and error codes with targeted corrective actions. If issues persist, it directs users to contact Shimano Poland.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/shimano-steps-quick-service-manual-remote-connection-setup-and-troubleshooting/664572/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/shimano-steps-quick-service-manual-remote-connection-setup-and-troubleshooting/664572.png","ImageObject",300,407,{"name":92,"@type":93},"Aurelia","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-29",true,{"@type":102,"interactionType":103,"userInteractionCount":8},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What should be prepared before remote connection with Shimano Poland?","Question",{"text":112,"@type":113},"Prepare a PC with internet access, install E-Tube Project, install TeamViewer, and have the SM-PCE02 diagnostic tool available. Also prepare the specified Di2 wire tools (TL-EW02/TL-EW300).","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How do you troubleshoot when the Shimano STEPS system is not turning on?",{"text":117,"@type":113},"Check whether the battery is correctly installed and charged and working. Then verify all wires are connected properly and check the display for any warning or error code to identify the next step.",{"name":119,"@type":110,"acceptedAnswer":120},"What actions are recommended for specific warning and error codes?",{"text":121,"@type":113},"Use the listed guidance per code: for example W011 requires checking the distance between speed sensor and magnet (3–17 mm), W013 requires restarting without pressing pedals, and E010/E013 require using E-Tube Project to restore or update drive unit firmware.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},664572,1793259687,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":8,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":24},1099514068365,"https://ap-avatar.wpscdn.com/avatar/10000253d8d9f28188e?_k=1776742907772140068","SHIMANO STEPS QUICK SERVICE MANUAL  \nThis manual has been created to simplify service and warranty procedures for e-bikes equipped with Shimano STEPS system. By giving it to you we hope it will become a tool helpful in everyday professional customer service.  \nAll service manuals and technical documents are available online at  \n[https://si.shimano.com](https://si.shimano.com)  \nThe applicable laws and regulations must be obeyed according to the country or region in which the entity operates as a dealer.  \nList of necessary tool  \n\n| |  |  | SM-PCE02 |\n| --- | --- | --- | --- |\n| |  |  | TL-EW02\u003Cbr>TL-EW300 |\n| |  |  | TL-FC38\u003Cbr>TL-FC 39 |\n| |  |  | EW-AD305 |\n| |  |  | SM-JC41 |\n|  |  |  | EW-SD50\u003Cbr>EW-SD300 |\n| | |  |  |\n| |  |  |  |\n\n\n| | Allen key 2 mm |\n| --- | --- |\n| | Allen key\u003Cbr>2,5 mm |\n| | Allen key 3 mm |\n| | Allen key 4 mm |\n| | Allen key 5 mm |\n| | Allen key 6 mm |\n| | Allen key 8 mm |\n| | Torx key t10 |\n| | Torx key t25 |\n| | TL-FC16 /\u003Cbr>TL-FC18 |\n| | TL-FC36 |\n| | Screwdriver No. 2 |\n\nBEFORE REMOTE CONNECTION WITH SHIMANO POLAND  \nBEFORE CONNECTINg WITH SHIMANO POLAND, PLEASE PREPARE THE BIKE AND FOLLOWINg TOOLS:  \n1. A PC computer with internet access  \n2. E-Tube Project software installed, which you can download from  \n[e-tubeproject.shimano.com](e-tubeproject.shimano.com)  \n3. Team Viewer App, which you can download from:  \n[get.teamviewer.com/shimanosteps](get.teamviewer.com/shimanosteps)  \n[4](4). Diagnostic tool SM-PCE02  \n5. Di2 wire tool TL-EW02 and TL-EW300  \nSHIMANO SERVICE INSTRUCTIONS  \nFREQUENTLY ASKED QUESTIONS  \nContaCt with Shimano Poland  \n+48 (61) 625 21 26  \n[wzi@shimano-eu.com](wzi@shimano-eu.com)  \nTroubleshooting  \nIn case of any problem with the Shimano STEPS system, we recommend to follow steps described as below. Step by step, you will be able to solve the majority of issues that may occur while using the bicycle with Shimano STEPS system. In case of the issue that is impossible to solve, we recommend to contact with Shimano Poland directly.  \n\n| 1 | | Is the Shimano STEPS system turning on? |\n| --- | --- | --- |\n| 2 | | Is the battery correctly installed on the bike? |\n| 3 | | Is the battery charged and working? |\n| 4 | | Are all of the wires connected correctly? |\n| 5 | | Does the display showa warning or error code? Which one? |\n\nWarning and error codes  \n\n| Code | Description of the warning / error code | Solution |\n| --- | --- | --- |\n| W011 | Unable to detect driving speed. | Check the distance between the speed sensor and the magnet. It should be spaced between 3 to 17 mm. |\n| W013 | Torque sensor activation failed. | Restart the bike without pressing on the pedals. |\n| E010 | System error detected. | Restart the bike. Using the E-TUBE PROJECT application, restore the drive unit firmware. |\n| E013 | An error has been detected in the drive unit firmware. | Use the E-TUBE PROJECT application to update and, if necessary, restore the drive unit firmware. |\n| E014 | The speed sensor has been installed in the wrong position. | Check if the speed sensor is installed in the right position. If necessary, install it in the correct position, conduct a test ride for a few minutes, and then restart the bike. |\n| E020 | A communication error has been detected between the battery and drive unit. | Check if the cable between the drive unit and battery is properly connected. |\n| E043 | The cycle-computer’s firmware may be partially damaged. | Use the E-TUBE PROJECT application to update and, if necessary, restore the cycle-computer’s firmware. |\n\nContaCt with Shimano Poland  \n+48 (61) 625 21 26  \n[wzi@shimano-eu.com](wzi@shimano-eu.com)","cbCaio7CopfaUc41","https://ap.wps.com/l/cbCaio7CopfaUc41","pdf",144579,"English","# Frequently Asked Questions\n## Troubleshooting\n## Warning and error codes","[{\"question\":\"What should be prepared before remote connection with Shimano Poland?\",\"answer\":\"Prepare a PC with internet access, install E-Tube Project, install TeamViewer, and have the SM-PCE02 diagnostic tool available. Also prepare the specified Di2 wire tools (TL-EW02/TL-EW300).\"},{\"question\":\"How do you troubleshoot when the Shimano STEPS system is not turning on?\",\"answer\":\"Check whether the battery is correctly installed and charged and working. Then verify all wires are connected properly and check the display for any warning or error code to identify the next step.\"},{\"question\":\"What actions are recommended for specific warning and error codes?\",\"answer\":\"Use the listed guidance per code: for example W011 requires checking the distance between speed sensor and magnet (3–17 mm), W013 requires restarting without pressing pedals, and E010/E013 require using E-Tube Project to restore or update drive unit firmware.\"}]","SHIMANO STEPS QUICK SERVICE MANUAL - Remote Connection - Setup and Troubleshooting | PDF"]