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The article describes the platforms used, the analytics collected, and staff roles as both producers and consumers of content. It outlines peer tutor training, messaging consistency, and how tagging tutors in posts improves engagement, while data reveals follower demographics and informs strategies for reaching broader student diversity.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/shared-voices-writing-centers-and-social-media/599148/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/shared-voices-writing-centers-and-social-media/599148.png","ImageObject",300,407,{"name":92,"@type":93},"kopisore","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"How does the Daytona State College Writing Center use social media?","Question",{"text":112,"@type":113},"It uses platforms such as Facebook, Twitter, Pinterest, and Instagram to connect with current and former tutors and to share a narrative of campus writing support.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What role do peer tutors play in the social media strategy?",{"text":117,"@type":113},"Peer tutors help craft social media posts, which invites them to contribute as producers while also supporting consistency in messaging through training.",{"name":119,"@type":110,"acceptedAnswer":120},"What do the social media analytics show about engagement?",{"text":121,"@type":113},"Analytics indicate that engagement is often strongest when tutors are tagged in posts, and follower demographics skew toward women, with particular age ranges showing higher interaction.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},599148,1792165562,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144},962090880963,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Shared Voices: Writing Centers and Social Media  \nKristen Bales Daytona State College  \nBillie Jo Dunaway Daytona State College  \nThis article is a brief account of how the Writing Center at Daytona State College has begun to utilize social media in our space. We examine the platforms that we use, along with the data associated with them, and then discuss our goals for integrating our staff into the narrative that we share on campus and virtual campus. We first want to see our staff as both producers and consumers of our social media and help them create an online environment that celebrates positive interactions.  \nKeywords: Social media, online engagement, tutor training  \nFollow DSC Writing Center @dscwritingcenter on Facebook, Instagram, YouTube and Pinterest and @dsc_wc on Twitter.  \nIntroduction  \nGoode and Woodward (2016) suggested since “students are spending more of their time online, universities need to engage more with what is a digital extension of their campuses.” With new platforms growing in popularity and existing ones evolving with new features and users, social media is a mainstay of most students’ daily life. If social media presences can serve as a digital extension of universities, writing and communication centers have to recognize the endless opportunities the virtual campus community offers as well. Writing and communication centers are the safe haven for many students on campus, and it’s important that centers embrace this opportunity to do the same online. Eventhough our peer tutors are great at assisting their peers with creating content, this does not mean that they see themselves as writers or producers of media. By having peer tutors craft social media posts, we are inviting them to contribute to the shared narrative of our center.  \nInstitutional Profile  \nDaytona State College’s main campus is located in Daytona Beach, Florida, with six regional campuses across Volusia and Flagler counties. This public college has an enrollment of approximately 26,000 students. Most of our students, 57%, are enrolled as part-time students and 43%  \nare enrolled as full-time students (Daytona State College, 2018) . Internal reports indicate that 7 out of 10 DSC students fall at or below the poverty line (Jarmusz,  \n2017) . In a 2015 Community College Survey of Student Engagement report, 16% of those who responded self-report being homeless (as cited in Daytona State College, 2016) .  \nThe Writing Center and Use of Social Media at Daytona State College  \nThe Writing Center at Daytona State College is highly integrated into the college. We are a communication center in practice and a writing center in name. As a result of growing partnerships with the different departments that require communicationbased projects, we have broadened our mission to embrace all forms of writing and  \ncommunication support at the core of our work. Tutors are trained to assist a wide array of projects, and, as we like to say, training is never over, so we are always evolving training to incorporate new media and communication-based assignments.  \nIn addition to undergraduate peer tutors, our Writing Center operates with both full-time and part-time writing specialists. Our peer tutors are recommended to us by faculty and usually work for two semesters on average. This quick turnover has shown us that we not only need to build communities quickly, but also have to have an overarching consistency of messaging. Moreover, we utilize a variety of social media platforms, specifically Facebook, Twitter, Pinterest, and Instagram, to connect with our current and former tutors as well as our followers. The analytics gathered from our social media platforms have given us a clearer picture of those who follow us and those we reach. For the most part, the consumers of our media lie in the geographic vicinity of our campuses. We have twice as many women consumers than men. Analytics for our Facebook, Instagram, and Pinterest profiles reflect most of","cbCaiknN8BjftQ5b","https://ap.wps.com/l/cbCaiknN8BjftQ5b","pdf",124640,"English","# Introduction\n# Institutional Profile\n# The Writing Center and Use of Social Media at Daytona State College\n# Students and Student Workers as Consumers and Producers of Media","[{\"question\":\"How does the Daytona State College Writing Center use social media?\",\"answer\":\"It uses platforms such as Facebook, Twitter, Pinterest, and Instagram to connect with current and former tutors and to share a narrative of campus writing support.\"},{\"question\":\"What role do peer tutors play in the social media strategy?\",\"answer\":\"Peer tutors help craft social media posts, which invites them to contribute as producers while also supporting consistency in messaging through training.\"},{\"question\":\"What do the social media analytics show about engagement?\",\"answer\":\"Analytics indicate that engagement is often strongest when tutors are tagged in posts, and follower demographics skew toward women, with particular age ranges showing higher interaction.\"}]","Shared Voices - Writing Centers and Social Media | PDF",1792088250,15]