[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-135105-en":3,"doc-seo-135105-105":31,"detail-sidebar-cat-0-en-105":92},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":20,"is_deleted":4,"is_public":21,"is_downloadable":21,"audit_status":21,"page_count":22,"language":23,"language_code":24,"site_id":25,"html_lang":24,"table_of_contents":26,"faqs":27,"seo_title":28,"seo_description":14,"update_tm":29,"read_time":30},135105,962084925502,"Emma Mercer","https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8",6,"Technology","ServiceNow 项目管理培训手册 - 2019年5月","ServiceNow 项目管理培训手册面向使用者讲解项目从立项到关闭的关键流程，强调在范围、时间与预算约束下实现目标。内容覆盖登录、导航与创建新项目、模板应用、成本与财务明细、需求与任务管理、规划控制台与甘特图、资源计划（含任务层面）、问题与风险、决策日志，以及项目工作台/工作区等功能。附录进一步补充模板创建、资源计划阶段、附件与业务案例要点，并提供术语表与延伸资源以便持续学习。","SERVICENOW PROJECT MANAGEMENT  \nTRAINING MANUAL  \nMAY 2019  \nC ONTA C T  \nInf orma tion R esour c es & Technology R o w an Univ er sity  \n[irt . r o w an . edu](irt . r o w an . edu)  \nV1 . 3 5/2019  \nTABLE OF C ONTENT S  \nIntroduction to Project Management .........................................................................................................................3  \nObjectives .........................................................................................................................................................................3  \nLogin to Service Now .......................................................................................................................................................4  \nApplication Navigator .....................................................................................................................................................5  \nCreate a New Project ...................................................................................................................................................... 6  \nApply a Template ............................................................................................................................................................7  \nDetails and Financials.....................................................................................................................................................8  \nCost Plan ...........................................................................................................................................................................9  \nExpense Lines................................................................................................................................................................. 10  \nRequirements .................................................................................................................................................................11  \nProject Tasks ..................................................................................................................................................................12  \nPlanning Console ..........................................................................................................................................................13  \nGantt Chart .....................................................................................................................................................................14  \nResource Plan ................................................................................................................................................................17  \nResource Plan on Project Task....................................................................................................................................18  \nIssues and Risks .............................................................................................................................................................19  \nDecisions Log .................................................................................................................................................................21  \nClose a Project ...............................................................................................................................................................22  \nProject Workbench .......................................................................................................................................................23  \nProject Workspace ........................................................................................................................................................24  \nAppendix A-Create Templates...................................................................................................................................25  \nAppendix B-Phases of a Resource Plan.......................................","cbCairYfuHMVFxl0","https://ap.wps.com/l/cbCairYfuHMVFxl0","pdf",3850963,2,1,33,"English","en",105,"# Introduction to Project Management\n## Objectives\n# Log into Service Now\n## Application Navigator\n## Create a New Project\n## Apply a Template\n## Details and Financials\n## Cost Plan\n## Expense Lines\n## Requirements\n## Project Tasks\n## Planning Console\n## Gantt Chart\n## Resource Plan\n## Resource Plan on Project Task\n## Issues and Risks\n## Decisions Log\n## Close a Project\n## Project Workbench\n## Project Workspace\n# Appendix\n## Appendix A-Create Templates\n## Appendix B-Phases of a Resource Plan\n## Appendix C-Notes, Attachments and Business Case\n# Glossary\n# Additional Resources","[{\"question\":\"本手册的培训目标是什么？\",\"answer\":\"手册结束时，使用者能够在 ServiceNow 中创建项目、记录项目目标与行动计划、跟踪预算与费用，并管理资源需求与任务指派。\"},{\"question\":\"如何登录到 ServiceNow？\",\"answer\":\"使用推荐的 Chrome 浏览器，点击登录入口进行访问；培训与生产环境分别对应不同的网址。\"},{\"question\":\"项目在 ServiceNow 中如何安排计划与资源？\",\"answer\":\"通过规划控制台与甘特图进行进度展示，并在资源计划中配置资源；同时可在项目任务层面对资源计划进行进一步细化。\"}]","ServiceNow 项目管理培训手册 - 2019年5月 | 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