[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-181630-105":59,"doc-detail-181630-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","service-desk-calling-options","Service Desk Calling Options","","This document outlines the various calling options available when contacting the Service Desk, detailing the hierarchical structure of menu selections for password resets, technical assistance, billing and order fulfillment, and conferencing services. When initiating a call, users are presented with four primary options. Pressing '1' directs callers to password reset services, which further subdivides into specific categories such as Service Desk password resets, desktop resets, mainframe, voicemail, and other password reset needs. Selecting '2' leads to technical assistance, offering specialized support for video repair, network issues, voice and efax, system operations, production control and batch processing, and enterprise email, e-licensing, and other general services. Option '3' is dedicated to Billing and Order Fulfillment, providing choices for ordering new services, modifying existing orders, inquiries about accounts receivable, and information regarding invoices or credits. Finally, pressing '4' connects callers to Conferencing Services, with sub-options for video conference scheduling and support or ordering for Audio or Webex conferencing. Each selection is designed to route the caller to the most appropriate support team efficiently.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/service-desk-calling-options/181630/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/service-desk-calling-options/181630.png","ImageObject",300,407,{"name":92,"@type":93},"Riley West","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-08","2026-09-02",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are the main options when calling the Service Desk?","Question",{"text":112,"@type":113},"The four main options are: Password Resets (press 1), Technical Assistance (press 2), Billing and Order Fulfillment (press 3), and Conferencing Services (press 4).","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"If I need help resetting my password, what are my choices?",{"text":117,"@type":113},"For password resets, you can choose from Service Desk password resets (1), Desktop resets (2), Mainframe (3), Voicemail (4), or all other password resets (5).",{"name":119,"@type":110,"acceptedAnswer":120},"What kind of technical assistance is available through the Service Desk?",{"text":121,"@type":113},"Technical assistance includes support for video repair, network, voice and efax, system operations, production control and batch processing, and enterprise email and e-licensing services.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},181630,1788345380,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":24},1099523885074,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","| service Desk calling options |  |\n| --- | --- |\n| When you call the Service Desk, there are four main options to choose from: | • To reset a password, press 1.\u003Cbr>• For technical assistance, press 2.\u003Cbr>• Billing and Order Fulfillment, press 3.\u003Cbr>• For Conferencing Services, press 4. |\n| If you Press 1 for Password Resets, you have these choices: | • For Service Desk password resets, press 1.\u003Cbr>• Desktop resets, press 2.\u003Cbr>• Mainframe, press 3.\u003Cbr>• Voicemail, press 4.\u003Cbr>• For all other password resets, press 5. |\n| If you press 2 for Technical Assistance, choose from these support options: | • For video repair support, press 1.\u003Cbr>• Network support, press 2.\u003Cbr>• Voice and efax support, press 3.\u003Cbr>• System Operations, press 4.\u003Cbr>• Production Control and batch processing, press 5.\u003Cbr>• Enterprise email, e-licensing, and all other services, press 6. |\n| If you press 3 for Billing and Order Fulfillment, your options are: | • To order new services or change an existing service order, press 1.\u003Cbr>• Accounts Receivable, press 2.\u003Cbr>• Information on an invoice or credit, press 3. |\n| When you press 4 for Conferencing Services, choices are: | • For assistance with video conference scheduling, press 1.\u003Cbr>• To speak with someone about Audio or Webex conferencing, press 2.\u003Cbr>– To order Audio or Webex conferencing services, press 1.\u003Cbr>– For Audio or Webex technical support, press 2. |","cbCair4tlx7LVfJy","https://ap.wps.com/l/cbCair4tlx7LVfJy","pdf",288361,"English","# Service Desk Calling Options\n## Password Resets\n## Technical Assistance\n## Billing and Order Fulfillment\n## Conferencing Services","[{\"question\":\"What are the main options when calling the Service Desk?\",\"answer\":\"The four main options are: Password Resets (press 1), Technical Assistance (press 2), Billing and Order Fulfillment (press 3), and Conferencing Services (press 4).\"},{\"question\":\"If I need help resetting my password, what are my choices?\",\"answer\":\"For password resets, you can choose from Service Desk password resets (1), Desktop resets (2), Mainframe (3), Voicemail (4), or all other password resets (5).\"},{\"question\":\"What kind of technical assistance is available through the Service Desk?\",\"answer\":\"Technical assistance includes support for video repair, network, voice and efax, system operations, production control and batch processing, and enterprise email and e-licensing services.\"}]","Service Desk Calling Options | PDF"]