[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-505301-105":59,"doc-detail-505301-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","service-and-warranty-guide-for-contracted-service-providers","Service and Warranty Guide - For Contracted Service Providers","","Service and Warranty Guide for contracted service providers consolidates national and regional service contact information and outlines operational expectations for service calls. It includes mission statement, bill of rights, qualifications and requirements (including background screening and residential vs. commercial/provider categories), service levels, warranty and service program guidance, limited warranty details, serial number reading, and warranty verification. It further covers repair parts, handbooks/technical bulletins, site inspection, startup program, residential fixed labor rate, and warranty administration via a warranty eportal, including claims submission, replacement allowances, and FAQs.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/service-and-warranty-guide-for-contracted-service-providers/505301/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/service-and-warranty-guide-for-contracted-service-providers/505301.png","ImageObject",300,407,{"name":92,"@type":93},"Hazel","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-16","2026-10-04",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Who should contracted service providers contact for service-related needs?","Question",{"text":112,"@type":113},"Providers should call the designated national service support contact and the relevant regional field service engineering managers listed in the guide to coordinate research and resolution quickly.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What are the key qualifications and requirements for different types of service providers?",{"text":117,"@type":113},"The guide details general requirements, background screening, and separate residential service provider and commercial electric & gas service provider qualifications, along with service requirements.",{"name":119,"@type":110,"acceptedAnswer":120},"How are warranty claims submitted and verified?",{"text":121,"@type":113},"The guide describes warranty verification and explains warranty claims submission through the warranty eportal, including common reasons for reduced or unpaid claims and replacement allowance handling.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},505301,1791182673,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},137441390410,"https://ap-avatar.wpscdn.com/avatar/2000252f4ab5702993?_k=1776741390130283984","Service and Warranty  \nGuide  \nFOR CONTRACTED SERVICE PROVIDERS  \nNational Field Service Contact Information  \nPlease call us with your service-related needs, we are your service support contact. Together, we can research  \nyou needs and get the resolution you deserve quickly.  \nNational Service Team  \nTravis Wilson  \nNational Service Specialist, Startup Coordinator 931.377.0206  \n[startups@hotwater.com](startups@hotwater.com)  \nCynthia Donoho  \nNational Service Manager 615.509.2236  \n[cadonoho@hotwater.com](cadonoho@hotwater.com)  \nField Service Engineering  \nRodney Syler  \nSoutheast Regional Field Service Manager  \n[rsyler@hotwater.com](rsyler@hotwater.com)  \nMichael Smith  \nSouth Central Regional Field Service Manager  \n[msmith@hotwater.com](msmith@hotwater.com)  \nJoe Feroleto  \nNorthwest & Southwest Regional Field Service Manager [jmferoleto@hotwater.com](jmferoleto@hotwater.com)  \nJim Weller  \nField Service Engineering Manager  \n[jweller@hotwater.com](jweller@hotwater.com)  \nStephanie Piper  \nNational Service Administrator 423.283.8006  \n[spiper@hotwater.com](spiper@hotwater.com)  \nGroup email  \n[fieldservicesupport@hotwater.com](fieldservicesupport@hotwater.com)  \nBrandon Moma  \nNorth Central Regional Field Service Manager [bmoma@hotwater.com](bmoma@hotwater.com)  \nDavid Geesey  \nMid-Atlantic Regional Field Service Manager  \n[david.geesey@hotwater.com](david.geesey@hotwater.com)  \nKenneth Goetz  \nNortheast Regional Field Service Manager  \n[kenneth.goetz@hotwater.com](kenneth.goetz@hotwater.com)  \nNational Field Services  \nMisty Haynes  \nNational Field Services Manager 615.792.8141 or 615.974.1904  \n[mhaynes@hotwater.com](mhaynes@hotwater.com)  \nNational Service Contact Information ................................................................................................................2  \nMission Statement .............................................................................................................................................4  \nBill of Rights........................................................................................................................................................4  \nQualifications & Requirements...........................................................................................................................4  \n• General..............................................................................................................................................4  \n• Background Screening .......................................................................................................................5  \n• Residential Service Providers ............................................................................................................5  \n• Commercial Electric & Gas Service Providers ....................................................................................6  \n• Service Requirements........................................................................................................................6  \nService Levels & Requirements ..........................................................................................................................7  \nExpectation of a Service Call ..............................................................................................................................8  \nWarranty and Service Program ..........................................................................................................................9  \n• Limited Warranties ............................................................................................................................9  \n• General Warranty Guidelines ............................................................................................................9  \n• How to Read a Serial Number ...........................................................................................................9  \n• Warranty Verification ...........................","cbCaiqT0OyXH44dr","https://ap.wps.com/l/cbCaiqT0OyXH44dr","pdf",799575,23,"English","# National Field Service Contact Information\n## Mission Statement\n## Bill of Rights\n## Qualifications & Requirements\n## Service Levels & Requirements\n## Expectation of a Service Call\n## Warranty and Service Program\n## Repair Parts Program\n## Service Handbooks/Technical Bulletins\n## Site Inspection Program\n## Startup Program\n## Residential Fixed Labor Rate\n## Warranty\n## Warranty Claims Submittal\n## Contact Information (Warranty Administration)","[{\"question\":\"Who should contracted service providers contact for service-related needs?\",\"answer\":\"Providers should call the designated national service support contact and the relevant regional field service engineering managers listed in the guide to coordinate research and resolution quickly.\"},{\"question\":\"What are the key qualifications and requirements for different types of service providers?\",\"answer\":\"The guide details general requirements, background screening, and separate residential service provider and commercial electric \\u0026 gas service provider qualifications, along with service requirements.\"},{\"question\":\"How are warranty claims submitted and verified?\",\"answer\":\"The guide describes warranty verification and explains warranty claims submission through the warranty eportal, including common reasons for reduced or unpaid claims and replacement allowance handling.\"}]","Service and Warranty Guide - For Contracted Service Providers | PDF",1791096123,58]