[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-272226-105":59,"doc-detail-272226-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","senior-relationship-manager-job-description","Senior Relationship Manager - Job Description","","Senior Relationship Manager role within SSAT, a UK and global membership organisation dedicated to education improvement and social justice. The position works with the Head of Business Development to strengthen business development processes, support team reporting and monitoring, and build durable, mutually beneficial relationships with member schools and partners. Responsibilities cover line management, school relationship management, CRM-based intelligence capture and sharing, customer service, renewals, additional sales, key accountabilities, and compliance with legal and policy requirements.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/senior-relationship-manager-job-description/272226/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/senior-relationship-manager-job-description/272226.png","ImageObject",300,407,{"name":92,"@type":93},"Quinn Holloway","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-17","2026-09-15",true,{"@type":102,"interactionType":103,"userInteractionCount":44},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the Senior Relationship Manager responsible for at SSAT?","Question",{"text":112,"@type":113},"The role focuses on improving business development processes, supporting reporting and monitoring, managing relationships with member schools, and line managing the Relationship Executive and Business Development Intern.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the Senior Relationship Manager use information to support SSAT?",{"text":117,"@type":113},"They gather insights through meetings, visits, and communications, record intelligence centrally in the CRM system, and share knowledge to support research, product development, sales, marketing, and network facilitation.",{"name":119,"@type":110,"acceptedAnswer":120},"Which metrics are used to evaluate performance?",{"text":121,"@type":113},"Performance is measured through renewal rate, value of additional sales, engagement and contact numbers, face-to-face meetings and visits, identified individuals contacted, CRM usage quality and timeliness, order fulfilment administration accuracy, market feedback, and relevant social/online activity.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},272226,1789463837,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":44,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":52,"preview_page_count":4},2336474466712,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Senior Relationship Manager  \nJob description  \nJob title: Senior Relationship Manager  \nReports to: Head of Business Development  \nResponsible for: Relationship Executive and Business Development Intern  \nOur purpose  \nSSAT is a membership organisation , bringing together schools and academies from across the UK and globally committed to achieving deep social justice. We offer insight and understanding into school practice and educational policy and research. Our professional development and school improvement programmes help leaders and teachers to further outcomes for all young people and develop leadership at all levels across the system.  \nWe do this by providing a framework for exceptional education focused on teaching and learning , professional practice and leadership. This framework is underpinned by a commitment to social justice; our belief that every young person should go on to lead successful and fulfilling lives.  \nThe role of the Senior Relationship Manager  \nThe Senior Relationship Manager (RM) will work closely with the Head of Business Development identifying ways to improve business development processes and procedures and to support with the reporting and monitoring of the team’s activity. They also work with the Head of Business Development to ensure the other RM’s in the organisation are building strong, mutually-beneficial relationships with every one of our member schools and partners and are achieving budget growth objectives. The role includes line management of the Relationship Executive and Business Development Intern roles.  \nAs part of this role they will be RM for a group of schools playing a central role in communicating with our member schools. They will get to know each school individually through a combination of face-to-face meetings (including school visits), telephone, email and online interaction.  \nThrough their interactions with schools , the RM will be required to develop multiple contacts, understand specific strengths and challenges, and agree the best method and times to communicate with key individuals. As they learn more about each school the RM will record and share all gathered intelligence with the rest of SSAT. As the volume of this information increases, so will its value to SSAT for research, product development, sales and marketing, and, importantly, facilitating the network.  \nThe RM will use this information to provide excellent customer service and an optimum membership experience to schools, as well as selling additional opportunities to schools where a need has been identified; thereby maximising sales to schools while avoiding the pitfalls of mass marketing and sales messages.  \nThe RM will also be responsible for the “I saw this and thought of you” element of customer service; providing unexpected, additional, always-relevant information to members at no extra cost; a great way to create a positive impression likely to influence the all-important renewal decision.  \nIn order to carry out these duties effectively the RM will:  \n• Record all school information centrally using a Customer Relationship Management (CRM) system  \n• Regularly share feedback about school needs and preferences  \n• Keep up-to-date about all SSAT products and services  \n• Build and maintain knowledge and awareness of general education issues and developments  \nKey Performance Indicators:  \nRelationship Managers performance will be measured according to a number of key indicators including:  \n• Renewal rate (% of positive renewal decisions)  \n• Value of additional sales  \n• Number of schools contacted and engaged  \n• Number of face-to-face meetings and visits with schools  \n• Number of individuals identified and contacted  \n• CRM use (volume and timeliness of contacts added, notes made, categories used etc. )  \n• Timeliness and accuracy of order fulfilment administration (processing and monitoring etc.)  \n• Market feedback to colleagues to inform product development, ongoing strategy etc.  \n• So","cbCaitDsOyXtTowp","https://ap.wps.com/l/cbCaitDsOyXtTowp","pdf",119771,"English","# Senior Relationship Manager\n## Job description\n## Our purpose\n## The role of the Senior Relationship Manager\n## Key Performance Indicators\n## Key Accountabilities","[{\"question\":\"What is the Senior Relationship Manager responsible for at SSAT?\",\"answer\":\"The role focuses on improving business development processes, supporting reporting and monitoring, managing relationships with member schools, and line managing the Relationship Executive and Business Development Intern.\"},{\"question\":\"How does the Senior Relationship Manager use information to support SSAT?\",\"answer\":\"They gather insights through meetings, visits, and communications, record intelligence centrally in the CRM system, and share knowledge to support research, product development, sales, marketing, and network facilitation.\"},{\"question\":\"Which metrics are used to evaluate performance?\",\"answer\":\"Performance is measured through renewal rate, value of additional sales, engagement and contact numbers, face-to-face meetings and visits, identified individuals contacted, CRM usage quality and timeliness, order fulfilment administration accuracy, market feedback, and relevant social/online activity.\"}]","Senior Relationship Manager - Job Description | PDF"]