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Covers monitoring responsibilities, managing backup devices, handling Bluebook device swaps and key timing rules, addressing personal-device Wi‑Fi concerns, and escalation paths. Includes how Bluebook and Test Day Toolkit work together, installation and check-in steps, and troubleshooting flows for start code, exam launch, sign-in failures, and students unable to reach the sign-in screen.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/sat-suite-of-assessments-technical-troubleshooting-guide/538337/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/sat-suite-of-assessments-technical-troubleshooting-guide/538337.png","ImageObject",300,407,{"name":92,"@type":93},"moss~","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-10-10",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are technology monitors responsible for during the help room period?","Question",{"text":112,"@type":113},"Monitors must oversee students in the help room and ensure students do not use prohibited devices or discuss test content. The guide also directs staff to use only the listed troubleshooting tips.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"When can a student use a backup device or Bluebook device swap?",{"text":117,"@type":113},"Students can use a backup device if they have one or if technology staff installed Bluebook on extra devices. If timed testing already started, the Bluebook device swap feature must be used, but it must never be used after the student’s testing time runs out.",{"name":119,"@type":110,"acceptedAnswer":120},"What should staff do if a student can’t reach the Bluebook sign-in screen?",{"text":121,"@type":113},"Check that the student opened the correct digital testing application, verify internet connectivity, switch to a backup device with Bluebook installed if available, and reinstall Bluebook if possible.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},538337,1791686557,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144},962090895452,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Spring 2024  \nSAT SUITE OF ASSESSMENTS  \nTechnical  \nTroubleshooting Guide  \nState-Provided  \nThis guide includes test day troubleshooting tips for technology monitors.  \n\n| Overview\u003Cbr>Technology monitors should use the tips in this guide to troubleshoot individual and widespread issues. You’re not expected to take any steps not listed here.\u003Cbr>Proctors are provided with some troubleshooting steps but may direct students to you in the help room. Use the tips in this document to help students before sending them back to their testing room so they can complete testing. |\n| --- |\n| IMPORTANT: You’re responsible for monitoring students in the help room and making sure they don’t use prohibited devices or discuss test content. |\n\nBackup Devices  \nStudents can use a backup device if they have one or if technology staff at your school or district installed Bluebook™ on extra devices.  \nIf the student has not entered the start code yet, they can simply sign in to Bluebook on the new device.  \nIf they already started timed testing, the Bluebook device swap feature must be used. See How to Complete a Device Swap on page 7.  \n\n| IMPORTANT: Never use the device swap feature after a student’s testing time runs out—their answers could be lost. Students need to submit their answers using the same device they tested on. |\n| --- |\n| Students Testing on Personal Devices\u003Cbr>When assisting students with Wi-Fi or Bluebook issues on personal devices, follow local policies regarding student-owned technology.\u003Cbr>When to Notify Your Coordinator\u003Cbr>Notify your coordinator in these cases:\u003Cbr>§ The test isn’t shown on a student’s Bluebook homepage.\u003Cbr>§ There’s an issue with a student’s accommodations.\u003Cbr>§ A student can’t complete the exam because their issue can’t be resolved using the tips in this guide.\u003Cbr>Reporting Irregularities\u003Cbr>To report irregularities, navigate to the Irregularities page in Test Day Toolkit and follow your test coordinator’s instructions for choosing between a retest form and a report-only form. Select the students involved, answer the questions, and submit the report. Staff reports are routed to the test coordinator before they’re submitted to College Board.\u003Cbr>When to Call College Board\u003Cbr>If a widespread issue prevents testing as planned, your test coordinator should reschedule for another day within the testing window. If that’s impossible, they should call us. |\n\nDigital Testing System  \nBluebook and Test Day Toolkit work together to make digital testing possible.  \nStudents use Bluebook to take exams on Mac and Windows devices, iPads, and schoolmanaged Chromebooks.  \nCoordinators and staff use Test Day Toolkit to administer the exam. They can use any device that connects to the internet, their own or one provided by the school. They access Test Day Toolkit with a College Board professional account.  \n1. Bluebook Installation  \nBluebook should be installed on testing devices before exam day. Technology staff can find deployment [instructions at](instructions at cb.org/bluebook-deployment)[ cb.org/bluebook-deployment](instructions at cb.org/bluebook-deployment).  \nStudents using personal devices can download Bluebook themselves at [bluebook.app.collegeboard.org](bluebook.app.collegeboard.org).  \nSAT SUITE OF ASSESSMENTS Technical Troubleshooting Guide 2  \n2. Bluebook Check-In  \nAfter students arrive at their testing room, they’ll sign in to Bluebook with the credentials on their sign-in ticket. Students enter the room code provided by the proctor to start checking in. Each room's code is provided in Test Day Toolkit. Bluebook prompts students to close other applications before they begin the exam.  \nIMPORTANT: Room and start codes are used on test day only. Don’t provide them to students during practice or readiness sessions.  \nSAT SUITE OF ASSESSMENTS Technical Troubleshooting Guide 3  \n3. Starting the Exam  \nTo start the exam, students enter the start code their proctor reads at the end of the script. Each room's start ","cbCairKtlGGzJOj5","https://ap.wps.com/l/cbCairKtlGGzJOj5","pdf",1794308,"English","# Overview\n# Backup Devices\n# Students Testing on Personal Devices\n## When to Notify Your Coordinator\n## Reporting Irregularities\n## When to Call College Board\n# Digital Testing System\n## Bluebook Installation\n## Bluebook Check-In\n## Starting the Exam\n## Student Issues","[{\"question\":\"What are technology monitors responsible for during the help room period?\",\"answer\":\"Monitors must oversee students in the help room and ensure students do not use prohibited devices or discuss test content. The guide also directs staff to use only the listed troubleshooting tips.\"},{\"question\":\"When can a student use a backup device or Bluebook device swap?\",\"answer\":\"Students can use a backup device if they have one or if technology staff installed Bluebook on extra devices. If timed testing already started, the Bluebook device swap feature must be used, but it must never be used after the student’s testing time runs out.\"},{\"question\":\"What should staff do if a student can’t reach the Bluebook sign-in screen?\",\"answer\":\"Check that the student opened the correct digital testing application, verify internet connectivity, switch to a backup device with Bluebook installed if available, and reinstall Bluebook if possible.\"}]","SAT Suite of Assessments - Technical Troubleshooting Guide | PDF",1791606633,23]