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Outlines application and testing steps, including the CritiCall pass/fail exam and key assessed abilities, then details eligibility requirements and disqualifiers, and highlights 2010 call volumes to 911 and dispatch workloads.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/healthcare/","Healthcare",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/san-diego-police-department-dispatcher-career-information/505939/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/san-diego-police-department-dispatcher-career-information/505939.png","ImageObject",300,407,{"name":42,"@type":43},"nayy☆","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-09","2026-10-04",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does the Communications Division do within the San Diego Police Department?","Question",{"text":63,"@type":64},"It serves as the central communications hub and is the first contact most people have when calling for assistance, including receiving 911 system calls.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How is dispatcher training structured for phone and radio roles?",{"text":68,"@type":64},"Phone dispatchers receive training hours covering legal knowledge, policies, and CAD systems, plus additional on-the-job and academy training. 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This training includes Criminal and Civil law, Vehicle/Municipal/Penal Codes, Department and Division Policies and Procedures, Computer Aided Dispatch (CAD) System, Elements of Crimes and the Type Codes used to identify them. The training includes a sixteen day (160 hour) dispatcher class taught by one of our senior dispatchers. In addition to that, approximately forty more days (400 hours) of on-the-job training and a three week (120 hour) Basic Dispatch Academy, all of which enables dispatchers to receive their P.O.S.T. Certification within the first year.  \nRadio Dispatchers receive 680 hours of phone training plus an additional 800 hours of radio training. During this period they will learn to work six (6) operational radio frequencies and an inquiry frequency.  \nThe Communications Division consists of a Receptionist/Payroll Clerk, 911 Emergency Dispatchers, Police Dispatchers, Police Lead Dispatchers, Dispatch Supervisors, Dispatch Administrators and is led by the civilian commanding officer or Program Manager.  \nIn 2010 the Communications Division received 1,216 ,643 calls, which resulted in over 644 ,000 calls for dispatch. The San Diego Police Department is the Public Safety Answering Point (PSAP) for the City’s 911 system. In 2010, over 520,000 calls came in on our 911 system.  \nA career with a Community Oriented Law Enforcement Agency can be yours if you want a profession that is challenging and exciting! Apply for a Dispatcher position with the San Diego Police Department today!  \nSan Diego Police Department, Recruiting Unit/MS 769, 1401 Broadway, San Diego, CA 92101, (619) 533-5789  \nPage 3 of 10  \nAPPLICATION, TESTING AND SELECTION PROCESS  \nDuring an open recruitment period, applications can be obtained through the City of San Diego Personnel Department, SDPD Headquarters (Downtown) .  \n911 Emergency Dispatcher (phone) and Police Dispatcher (radio) applicants will be required to take the CritiCall Exam. One (1) week following the exam, the City of San Diego Personnel Department will notify applicants if they passed.  \nThe exam may include:  \nData Entry: the ability to read written data and accurately enter that data using a keyboard.  \nData Entry (Audio): the ability to hear audible data and accurately enter that data using a keyboard. Call Summarization 1: the ability to hear, comprehend, and summarize audible information.  \nCall Summarization 2: the ability to hear and comprehend audible information while accurately entering that information using a keyboard, and to subsequently use that information.  \nCross Referencing: the ability to locate information, requested in writing, on a written list and to correctly/accurately respond using a keyboard.  \nCross Referencing (Audio): the ability to locate information, requested audibly, on a written list and to correctly/accurately respond using a keyboard.  \nCharacter Comparison: the ability to compare and contrast written d","cbCaislStsqx4hWs","https://ap.wps.com/l/cbCaislStsqx4hWs","pdf",395129,"English","# Communications Division Overview\n## Training for Phone and Radio Dispatchers\n## Call Volumes and Division Roles\n# Application, Testing and Selection Process\n## CritiCall Exam and Assessed Skills\n## Eligibility Requirements and Disqualifiers\n# Length of Training\n## Phone Training","[{\"question\":\"What does the Communications Division do within the San Diego Police Department?\",\"answer\":\"It serves as the central communications hub and is the first contact most people have when calling for assistance, including receiving 911 system calls.\"},{\"question\":\"How is dispatcher training structured for phone and radio roles?\",\"answer\":\"Phone dispatchers receive training hours covering legal knowledge, policies, and CAD systems, plus additional on-the-job and academy training. Radio dispatchers receive phone training plus further radio training covering multiple operational frequencies.\"},{\"question\":\"What exam do applicants need to take, and is it pass/fail?\",\"answer\":\"Applicants take the CritiCall Exam. It is a qualifying pass/fail exam, and those who pass are placed on an eligibility list before further steps like a pre-investigative questionnaire and interviews.\"}]","San Diego Police Department - Dispatcher Career Information | PDF",1791156015,25]