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All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may be trademarks oftheir respective owners.  \nCONTENTS  \nChapter 1: Introduction to Salesforce Feedback Management ................... 1  \nChapter 2: Salesforce Surveys Object Model ................................ 2  \nChapter 3: Salesforce Surveys Standard Objects ............................. 3  \nChapter 4: Salesforce Surveys Translation Resources ......................... 5  \nAdd or Change the Translation of a Survey Field ................................. 6  \nAdd or Update the Translated Value of Multiple Survey Fields in One or More Languages ..... 7  \nDelete the Translated Value of a Survey Field ................................... 8  \nDelete the Translated Value of Multiple Survey Fields in One or More Languages ........... 9  \nGet Translated Value of a Survey Field ........................................ 9  \nGet the Translated Values of Multiple Survey Fields in One or More Languages ............ 11  \nChapter 5: Salesforce Surveys Business APIs ............................... 13  \nSurveys for Authenticated Participants ....................................... 14  \nSurveys Resources ................................................. 14  \nConnect REST API Request Bodies ...................................... 26  \nConnect REST API Response Bodies ..................................... 36  \nSurveys for Unauthenticated Participants ..................................... 44  \nSet Up Your Environment ............................................ 45  \nAccess Token .................................................... 46  \nResources ...................................................... 46  \nRequest Bodies .................................................. 50  \nResponse Bodies ................................................. 55  \nError Code Details ................................................. 63  \nChapter 6: Salesforce Surveys Apex Classes ............................... 66  \nsfdc_surveys Namespace ............................................... 67  \nSurveyInvitationLinkShortener Interface ................................... 67  \nExample Implementation to Associate SurveySubjects with SurveyInvitation and SurveyResponses ................................................. 69  \nConnectApi Namespace ................................................ 70  \nSurveys Class .................................................... 70  \nConnectApi Input Classes ............................................ 71  \nConnectApi Output Classes .......................................... 74  \nindustriesNlpSvc ..................................................... 75  \nNlpResponse Class ................................................ 75  \nNlpSummarizationResult Class ........................................ 76  \nChapter 7: Salesforce Surveys Standard Invocable Actions ..................... 77  \nContents  \nDynamic Send Survey Invitation Actions ...................................... 78  \nPerform Survey Sentiment Analysis ......................................... 80  \nProcess Data Using Generative AI Action ..................................... 81  \nSend Survey Invitation Actions ............................................ 82  \nTransform NLP Action Results Action ........................................ 84  \nChapter 8: Salesforce Surveys Use Cases ................................. 86  \nCreation of Surveys by Using Salesforce Feedback Management Response APIs .......... 87  \nIn-App Survey Overview ................................................ 87  \nSet Up Your Environment ............................................ 88  \nSurvey Questionnaire .............................................. 89  \nSurvey Invitations ................................................. 90  \nSurvey ","cbCaiqJDOUirEdB8","https://ap.wps.com/l/cbCaiqJDOUirEdB8","pdf",2071857,97,"English","# Chapter 1: Introduction to Salesforce Feedback Management\n# Chapter 2: Salesforce Surveys Object Model\n# Chapter 3: Salesforce Surveys Standard Objects\n# Chapter 4: Salesforce Surveys Translation Resources\n## Add or Change the Translation of a Survey Field\n## Add or Update the Translated Value of Multiple Survey Fields in One or More Languages\n## Delete the Translated Value of a Survey Field\n## Delete the Translated Value of Multiple Survey Fields in One or More Languages\n## Get Translated Value of a Survey Field\n## Get the Translated Values of Multiple Survey Fields in One or More Languages\n# Chapter 5: Salesforce Surveys Business APIs\n## Surveys for Authenticated Participants\n## Surveys for Unauthenticated Participants\n## Set Up Your Environment\n# Chapter 6: Salesforce Surveys Apex Classes\n# Chapter 7: Salesforce Surveys Standard Invocable Actions\n## Dynamic Send Survey Invitation Actions\n## Perform Survey Sentiment Analysis\n## Process Data Using Generative AI Action\n# Chapter 8: Salesforce Surveys Use Cases","[{\"question\":\"What is Salesforce Feedback Management (SFM) used for?\",\"answer\":\"SFM helps you gather customer feedback and gain deeper insights through Surveys. It provides developer resources to create surveys, send invitations, and translate surveys for a global audience.\"},{\"question\":\"How does the guide approach survey translation?\",\"answer\":\"The guide explains how to add, update, delete, and retrieve translated values for survey fields. It covers operations for single fields as well as multiple fields across one or more languages.\"},{\"question\":\"Which APIs and programming models are covered for survey delivery and processing?\",\"answer\":\"The guide covers business APIs for authenticated and unauthenticated participants, including REST request and response bodies and error code details. It also documents Apex classes and standard invocable actions for tasks like sending invitations and running sentiment or generative AI processing.\"}]","Salesforce Feedback Management Developer Guide - Version 68.0 - Winter ’27 | PDF",1792972612,244]