[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-296579-105":59,"doc-detail-296579-en":134},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":127,"head_meta":129,"extra_data":131,"updated_unix":133},105,"en","ride-connection-operation-manual-all-sections","Ride Connection Operation Manual - all sections","","Ride Connection’s operation manual explains the mission and evolution of a coordinated transportation network serving older adults, people with disabilities, and low-income job seekers in Oregon. It details eligibility requirements, customer service commitments, and nondiscrimination and affirmative action obligations. The document also defines service partner responsibilities and outlines quality assurance through surveys, information forms, complaint and incident reporting processes, and committees supporting continuous improvement and safe operations.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/ride-connection-operation-manual-all-sections/296579/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/ride-connection-operation-manual-all-sections/296579.png","ImageObject",300,407,{"name":92,"@type":93},"eBook King","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-16","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"Who is eligible to request Ride Connection transportation services?","Question",{"text":112,"@type":113},"Eligibility includes residents in the service area, individuals age 60 and older, and those who identify as unable to use or unable to access public transit. Service partners must also follow policies for eligible children, including child safety-seat and seat-belt securement guidance.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What customer service standards and nondiscrimination requirements apply?",{"text":117,"@type":113},"Ride Connection and its service partners commit to treating each customer with dignity, respect, and patience while providing the highest quality service. They also comply with 41 CFR regulations that prohibit discrimination and require affirmative action in employment and advancement.",{"name":119,"@type":110,"acceptedAnswer":120},"How are customer service quality and feedback handled?",{"text":121,"@type":113},"Quality assurance is supported through procedures at each service level, including periodic customer service surveys. Surveys aim to identify transportation needs and challenges, confirm the service meets those needs, and assess whether customers receive quality service; participation by service partners is required.",{"name":123,"@type":110,"acceptedAnswer":124},"When should an incident be reported instead of handled as a complaint?",{"text":125,"@type":113},"An incident requires reporting for situations such as injury, property damage, verbal abuse, threatening behavior, unsafe vehicle operation, compliance issues, or other matters with sufficient potential importance. If the situation’s nature calls for a greater degree of concern, it should generally be reported as an incident rather than a complaint, and emergencies should be addressed before filling out a report.","https://schema.org",{"og:url":83,"og:type":128,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":130,"canonical":83},"index,follow",{"doc_id":132,"site_id":62},296579,1791736588,{"code":4,"msg":5,"data":135},{"doc_id":132,"user_id":136,"nickname":92,"user_avatar":137,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":138,"file_id":139,"file_url":140,"file_type":141,"file_size":142,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":143,"language":144,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":145,"faqs":146,"seo_title":147,"seo_description":67,"update_tm":148,"read_time":149},962088006270,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Section 1: Ride Connection Bio  \n“To link accessible, responsive transportation alternatives with individual and community needs” is more than Ride Connection’s mission statement. It captures the objectives and describes the essence of Ride Connection and its network of service partners. Ride Connection assures that individuals with varying ability levels and barriers have access to safe, accessible, courteous, reliable, and efficient transportation.  \n1.1 The History  \nRide Connection’s story is one of evolution and collaboration, of identifying transportation needs and filling them, of recognizing opportunities and building upon those opportunities.  \nIn the mid-1980s a citizen committee recommended to TriMet that coordinating existing volunteer programs into one network could better meet the transportation needs of older adults and people with disabilities. The first rides were provided in 1986. Volunteer Transportation, Inc. (VTI) was incorporated as a private nonprofit in May 1988 with a vision to serve this population with a more adaptable, accessible service than traditional public transit. The name was changed to Ride Connection in 1999 to better describe the changing role of the organization.  \nRide Connection and its service partner network has evolved from a limited provider of volunteer transportation services to a major partner in the provision of transportation services to older adults and people with disabilities, and low-income job seekers throughout Clackamas, Multnomah and Washington counties in Oregon. The relationship between TriMet and Ride Connection represents a unique blending of public and private resources and serves as a model for effective regional cooperation and collaboration.  \n1.2 A Coordinated Delivery System  \nRide Connection is a coordinated transportation system composed of service partners throughout the Tri-County area. Ride Connection service partners offer a variety of transportation services for medical needs, shopping, employment, school, supportive services, nutrition, volunteer work, and recreation. Ride Connection is committed to fostering and maintaining a close operating relationship with service partners supplying operational funding, capital funding, training, and technical support. Ride Connection’s  \nfunction is to support, equip and strengthen these organizations so they can provide transportation services that meet the needs of their neighbors and their neighborhood. Since its inception, the network has grown to more than 30 service partners.  \nSection 2: The Customer – Eligibility, Service and Quality Assurance  \n2.1 Customer Eligibility  \n􀁸 Location of residence;  \n􀁸 Age 60 and older;  \n􀁸 Identifies as unable to use public transit; or  \n􀁸 Identifies as unable to access public transit.  \nService partners must develop and enforce policies for eligible children, which includeseat-belt securement and child safety-seat guidelines. An adult should accompany children under the age of 8.  \n2.2 Customer Service Statement  \nRide Connection and Ride Connection’s service partners are committed to providing the highest quality service to our customers. Each person who requests our service is treated with dignity, respect and patience.  \nRide Connection and Ride Connection’s service partners abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a) . These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that we take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.  \n2.3 Customer Service Quality Assurance  \nAfter safety, quality custom","cbCaitm44oHpVMui","https://ap.wps.com/l/cbCaitm44oHpVMui","pdf",750626,65,"English","# Ride Connection Bio\n## The History\n## A Coordinated Delivery System\n# The Customer – Eligibility, Service and Quality Assurance\n## Customer Eligibility\n## Customer Service Statement\n## Customer Service Quality Assurance\n### Customer Service Survey\n### Incident Information Report","[{\"question\":\"Who is eligible to request Ride Connection transportation services?\",\"answer\":\"Eligibility includes residents in the service area, individuals age 60 and older, and those who identify as unable to use or unable to access public transit. Service partners must also follow policies for eligible children, including child safety-seat and seat-belt securement guidance.\"},{\"question\":\"What customer service standards and nondiscrimination requirements apply?\",\"answer\":\"Ride Connection and its service partners commit to treating each customer with dignity, respect, and patience while providing the highest quality service. They also comply with 41 CFR regulations that prohibit discrimination and require affirmative action in employment and advancement.\"},{\"question\":\"How are customer service quality and feedback handled?\",\"answer\":\"Quality assurance is supported through procedures at each service level, including periodic customer service surveys. Surveys aim to identify transportation needs and challenges, confirm the service meets those needs, and assess whether customers receive quality service; participation by service partners is required.\"},{\"question\":\"When should an incident be reported instead of handled as a complaint?\",\"answer\":\"An incident requires reporting for situations such as injury, property damage, verbal abuse, threatening behavior, unsafe vehicle operation, compliance issues, or other matters with sufficient potential importance. If the situation’s nature calls for a greater degree of concern, it should generally be reported as an incident rather than a complaint, and emergencies should be addressed before filling out a report.\"}]","Ride Connection Operation Manual - all sections | PDF",1789734504,164]