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Covers the policy rationale and decision-making, defines PII using a federal reference, and describes the document clearing and restoration process. Includes discussion of OCR-based methods for making scanned PDFs searchable, plus background on ERIC’s history from microfiche to PDF and the factors behind the timeline.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/restoring-access-to-erics-pdfs-webinar-speaking-notes-document-restoration-process/588375/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/restoring-access-to-erics-pdfs-webinar-speaking-notes-document-restoration-process/588375.png","ImageObject",300,407,{"name":92,"@type":93},"Putri","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-12","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why were ERIC PDFs temporarily disabled in 2012?","Question",{"text":112,"@type":113},"Full-text ERIC PDFs were temporarily disabled starting August 3rd, 2012 after personally identifiable information (PII) was discovered in some documents.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What does ERIC mean by personally identifiable information (PII)?",{"text":117,"@type":113},"PII is defined as information about an individual that can be used to distinguish or trace identity, including items such as social security numbers and other linked or linkable personal information.",{"name":119,"@type":110,"acceptedAnswer":120},"How did ERIC restore access to PDFs so users could search them?",{"text":121,"@type":113},"ERIC used Optical Character Recognition (OCR) to scan PDF images and generate a readable text layer so users can search, copy, and paste content.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},588375,1792209378,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":36,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},962085571259,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Restoring Access to ERIC’s PDFs  \nErin Pollard  \nERIC Project Officer  \nUS Department of Education  \nSpeaking Notes: Good afternoon,  \nWelcome to the ERIC webinar on “Restoring Access to ERIC’s PDFs”. I am Erin Pollard, the Project Officer for ERIC. I am going to be speaking to you today about the PDF restoration process, including why the decision was made and how we restored the  \ndocuments.  \nOverview  \n• Policy decisions and background  \n• Process for clearing the documents  \n• Next steps to clear the remaining documents  \n• Questions  \nSpeaking Notes: During the registration process, we asked users for their questions. We have tried to answer as many questions as possible in this presentation. If your question isnot answered, please submit it through the text box on your screen. I am going to spend the first half of the webinar explaining the policy decisions that we made and why we made them. Then I will stop for a few questions and will continue to describe the process of how we actually cleared the documents. I will stop for questions again and then we will finish up by talking about next steps. We will then answer as many questions as possible at the end of the presentation.  \nSome of the questions that were submitted were not directly related to the PDF restoration process. I will be happy to answer them at the end if time allows.  \nGoals for Today  \n• How did we get into this situation?  \n• Why did ERIC take down the PDFs?  \n• Was there a risk?  \n• What process did ERIC use to restore the PDFs?  \n• Why did it take almost two years for ERIC to restore the documents?  \n• Was it a concern that the information was still available via microfiche?  \n• What are the next steps?  \nSpeaking Notes: As background, starting August 3rd, 2012 the full-text of all ERIC PDFs was temporarily disabled due to the discovery of personally identifiable information in some documents. This was far from the ideal situation—this was the beginning of the semester and the start of ERIC’s highest use period. However, it was the only option ERIC had and we hope to explain our reasoning and how we solved the problem.  \nToday we will be addressing the questions on the slide  \nWhat is PII?  \n• In OMB M-06-19 (July 12, 2006), \"the term Personally Identifiable Information means any information about an individual maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and information which can be used to distinguish or trace an individual’s identity, such as their name, social security number, date and place of birth, mother’s maiden name, biometric records, etc ., including anyother personal information which is linked or linkable to an individual. \"  \nSpeaking Notes: First, to begin, I want to clarify some of the terms that I will be using. The government defines the term“personally identifiable information”, or PII, to information which can be used to distinguish or trace an individual’s identity, such as their name, social security number, date and place of birth, mother’s maiden name, biometric records, etc. It is the government’s responsibility to preserve individual’s privacy regarding PII. While an author’s name or office phone number is fine to include on a government website, their social  \nsecurity number is problematic.  \nHistory   \n• 1960s: ERIC was a purely microfiche and paper system  \n• 2000s: ERIC converts microfiche to PDF  \n• 2010s: ERIC converts microfiche to readable PDFs  \nSpeaking Notes: When ERIC was created almost 50 years ago, it was primarily a microfiche-based system. When ERIC went online, the microfiche was eventually converted to PDFs to make it easy for users to access documents. However, the technology for PDFs 10+ years ago was different than it is today and the PDFs were made as images. This means that they were  \nnot machine readable, which enables searching and is ideal for individuals with disabilities.  \nOCRing of a Crisp Docum","cbCaifphzDa4n3Oa","https://ap.wps.com/l/cbCaifphzDa4n3Oa","pdf",652451,"English","# Overview\n## Policy decisions and background\n## Process for clearing the documents\n## Next steps to clear the remaining documents\n## Questions\n# Goals for Today\n# What is PII?\n# History of ERIC PDFs\n# OCRing of crisp and non-crisp documents\n## Making PDFs searchable","[{\"question\":\"Why were ERIC PDFs temporarily disabled in 2012?\",\"answer\":\"Full-text ERIC PDFs were temporarily disabled starting August 3rd, 2012 after personally identifiable information (PII) was discovered in some documents.\"},{\"question\":\"What does ERIC mean by personally identifiable information (PII)?\",\"answer\":\"PII is defined as information about an individual that can be used to distinguish or trace identity, including items such as social security numbers and other linked or linkable personal information.\"},{\"question\":\"How did ERIC restore access to PDFs so users could search them?\",\"answer\":\"ERIC used Optical Character Recognition (OCR) to scan PDF images and generate a readable text layer so users can search, copy, and paste content.\"}]","Restoring Access to ERIC’s PDFs - Webinar Speaking Notes - Document Restoration Process | PDF",1792065117,101]