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The document describes resilience amid the COVID-19 pandemic and highlights customer support through digital solutions and high-quality connectivity. It includes a table of contents covering financial and operational highlights, significant events, awards, bonds and stock highlights, management reports, corporate governance, consolidated financial statements, corporate data, and a sustainability report, supported by English-language numerical notation across tables and charts.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/resilient-growing-through-digital-2020-annual-report/316765/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/resilient-growing-through-digital-2020-annual-report/316765.png","ImageObject",300,407,{"name":92,"@type":93},"Mason","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-29","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the main theme of Indosat Ooredoo’s 2020 annual report?","Question",{"text":112,"@type":113},"The report focuses on resilience and growth through digital transformation, describing how the company supported customers during the COVID-19 pandemic using digital solutions and quality connectivity.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What sections are included in the report’s table of contents?",{"text":117,"@type":113},"It includes financial and operational highlights, significant events and awards, management reports, corporate governance, consolidated financial statements, corporate data, and a sustainability report.",{"name":119,"@type":110,"acceptedAnswer":120},"How are numbers presented in tables and charts within the annual report?",{"text":121,"@type":113},"Numerical notations in all tables and graphs are shown in English, as stated in the report’s disclaimer.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},316765,1790561047,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},5909887256941,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Resilient & Growing Through Digital  \n2020 Laporan Tahunan  \nAnnual Report  \nDisclaimer  \nIndosat Ooredoo sebagai salah satu perusahaan telekomunikasi yang terbesar di Indonesia, saat ini menjalankan transformasi komprehensif untuk menjadi Perusahaan Telekomunikasi Digital Terdepan di Indonesia.“PT Indosat Tbk”akan digunakan bergantian dengan“Indosat Ooredoo”,“Perusahaan”,“Perseroan”,“Kami”, atau “Kita” dalam Laporan Tahunan ini. Notasi angka-angkapada seluruh tabel dan grafik dalam Laporan Tahunan ini menggunakan bahasa Inggris.  \nAs one of the largest telecommunications providers in Indonesia, Indosat Ooredoois currently undergoing a comprehensive transformation to become Indonesia’s Leading Digital Telco.“PT Indosat Tbk”  \nwill be used interchangeably with “Indosat Ooredoo”, the “Company”,“Us”,“We”, or “Our” throughout this Annual Report. Numerical notations in all tables and graphs in this Annual Report are shown in English.  \nResilient & Growing Through Digital  \n2  \nKetangguhan dan optimisme masyarakat Indonesia mendapat ujian di tahun 2020 oleh pandemi COVID-19 . Indosat Ooredooberhasil mendukung para pelanggannya selama masa yang penuh tantanganini, memperkuat ketangguhannyamelalui solusi digital dan konektivitas yang berkualitas, yang terefleksikandalam kinerja pertumbuhan Perseroanyang solid.  \nThe Indonesian people’s natural resilience and optimism was tested in 2020 by the COVID-19 pandemic. Indosat Ooredoo was able to successfully support its customers and subscribers during this challenging time, strengthening their resilience through high quality digital solutions and connectivity which was reflected in the Company’s strong growth results.  \nDaftar Isi  \nTable of Contents  \n\n| Ikhtisar\u003Cbr>Highlights |\n| --- |\n| 04 Ikhtisar Keuangan\u003Cbr>Financial Highlights\u003Cbr>06 Ikhtisar Operasional\u003Cbr>Operational Highlights\u003Cbr>08 Peristiwa Penting\u003Cbr>Significant Events\u003Cbr>14 Penghargaan 2020\u003Cbr>2020 Awards\u003Cbr>15 Ikhtisar Obligasi\u003Cbr>Bond Highlights\u003Cbr>20 Ikhtisar Saham\u003Cbr>Stock Highlights\u003Cbr>|\n\n\n| Laporan Manajemen Report from the Board |\n| --- |\n| \u003Cbr>25 Laporan Dewan Komisaris\u003Cbr>Report from the Board of Commissioners\u003Cbr>33 Laporan Direksi\u003Cbr>Report from the Board of Directors\u003Cbr>40 Surat Pernyataan\u003Cbr>Pertanggungjawaban\u003Cbr>Statement of Responsibility |\n\n\n| Profil Perusahaan\u003Cbr>Company Profile |\n| --- |\n| 44\u003Cbr>46\u003Cbr>48\u003Cbr>50\u003Cbr>Sekilas Mengenai Perusahaan\u003Cbr>Company in Brief\u003Cbr>Visi, Misi & Nilai\u003Cbr>Vision, Mission & Values\u003Cbr>Perjalanan Kami\u003Cbr>Our Journey\u003Cbr>Produk dan Layanan\u003Cbr>Products and Services\u003Cbr>\u003Cbr>59 Komposisi Pemegang Saham, Struktur Grup Perseroan dan Entitas Anak, dan\u003Cbr>Struktur Pemegang Saham Perseroan\u003Cbr>Company Group Structure, Share\u003Cbr> Ownership & Subsidiaries and Company  |\n| Shareholder Structure\u003Cbr>61 Kepemilikan Saham\u003Cbr>Share Ownership\u003Cbr>61 Karyawan\u003Cbr>Employees\u003Cbr>62 Sertifikasi\u003Cbr>Certification\u003Cbr>64 Struktur Organisasi\u003Cbr>Organization Structure |\n\n\n| Analisa dan Pembahasan Manajemen\u003Cbr>Management Discussion and Analysis |\n| --- |\n| 68\u003Cbr>70\u003Cbr>Tinjauan Operasional\u003Cbr>Operational Review\u003Cbr>Selular\u003Cbr>Cellular\u003Cbr>\u003Cbr>76 Multimedia Interaktif, Data dan Internet (MIDI)\u003Cbr>Multimedia Interactive, Data and Internet (MIDI)\u003Cbr>80 Telekomunikasi Tetap\u003Cbr>Fixed Telecommunications\u003Cbr>85 Sumber Daya Manusia  |\n| Human Resources\u003Cbr>91 Teknologi\u003Cbr>Technology\u003Cbr>96 Kajian Keuangan\u003Cbr>Financial Review |\n\n| Tata Kelola Perusahaan Corporate Governance |  |  |\n| --- | --- | --- |\n| \u003Cbr>124\u003Cbr>155\u003Cbr>156\u003Cbr>157\u003Cbr>158\u003Cbr>162\u003Cbr>| Tata Kelola Perusahaan\u003Cbr>Corporate Governance\u003Cbr>Sekretaris Perusahaan\u003Cbr>Corporate Secretary\u003Cbr>Audit Internal\u003Cbr>Internal Audit\u003Cbr>Auditor Eksternal\u003Cbr>External Auditor\u003Cbr>Manajemen Risiko\u003Cbr>Risk Management\u003Cbr>Proses Perkara Hukum\u003Cbr>Legal Proceedings | |\n| 177 Laporan Komite Audit\u003Cbr>Audit Committee Report\u003Cbr>180 Laporan Komite Manajemen Risiko\u003Cbr>Risk Management Committee Report\u003Cbr>182 Laporan Komite Nominasi dan Remunerasi\u003Cbr>Nomination and Remuneration Committee Report\u003Cbr>184 Lapo","cbCaigrzRyrBmZlG","https://ap.wps.com/l/cbCaigrzRyrBmZlG","pdf",6949173,438,"English","# Ikhtisar\n## Ikhtisar Keuangan - Financial Highlights\n## Ikhtisar Operasional - Operational Highlights\n## Peristiwa Penting - Significant Events\n## Penghargaan 2020 - 2020 Awards\n## Ikhtisar Obligasi - Bond Highlights\n## Ikhtisar Saham - Stock Highlights\n# Laporan Manajemen\n## Laporan Dewan Komisaris - Report from the Board of Commissioners\n## Laporan Direksi - Report from the Board of Directors\n## Surat Pernyataan - Statement of Responsibility\n# Profil Perusahaan\n## Sekilas Mengenai Perusahaan - Company in Brief\n## Visi, Misi & Nilai - Vision, Mission & Values\n## Perjalanan Kami - Our Journey\n## Produk dan Layanan - Products and Services\n## Komposisi Pemegang Saham, Struktur Grup Perseroan dan Entitas Anak, dan Struktur Pemegang Saham Perseroan - Company Group Structure, Share Ownership & Subsidiaries and Company Shareholder Structure\n## Kepemilikan Saham - Share Ownership\n## Karyawan - Employees\n## Sertifikasi - Certification\n## Struktur Organisasi - Organization Structure\n# Analisa dan Pembahasan Manajemen\n## Tinjauan Operasional - Operational Review\n## Selular - Cellular\n## Multimedia Interaktif, Data dan Internet (MIDI) - Multimedia Interactive, Data and Internet (MIDI)\n## Telekomunikasi Tetap - Fixed Telecommunications\n## Sumber Daya Manusia - Human Resources\n## Teknologi - Technology\n## Kajian Keuangan - Financial Review\n# Tata Kelola Perusahaan\n## Tata Kelola Perusahaan - Corporate Governance\n## Sekretaris Perusahaan - Corporate Secretary\n## Audit Internal - Internal Audit\n## Auditor Eksternal - External Auditor\n## Manajemen Risiko - Risk Management\n## Proses Perkara Hukum - Legal Proceedings\n## Laporan Komite Audit - Audit Committee Report\n## Laporan Komite Manajemen Risiko - Risk Management Committee Report\n## Laporan Komite Nominasi dan Remunerasi - Nomination and Remuneration Committee Report\n## Laporan Komite Anggaran - Budget Committee Report\n# Laporan Keuangan Konsolidasian\n## Laporan Keuangan Konsolidasian - Consolidated Financial Statements\n# Data Perusahaan\n## Informasi Bagi Pemegang Saham - Information for Shareholders\n## Anak Perusahaan - Subsidiary Companies\n## Profil Dewan Komisaris - Profile of the Board of Commissioners\n## Profil Direksi - Profile of the Board of Directors\n## Profil Chief - Profile of Chiefs\n## Profil Komite Audit - Profile of Audit Committee\n## Referensi OJK - OJK Reference\n# Laporan Keberlanjutan\n## Laporan Keberlanjutan - Sustainability Report","[{\"question\":\"What is the main theme of Indosat Ooredoo’s 2020 annual report?\",\"answer\":\"The report focuses on resilience and growth through digital transformation, describing how the company supported customers during the COVID-19 pandemic using digital solutions and quality connectivity.\"},{\"question\":\"What sections are included in the report’s table of contents?\",\"answer\":\"It includes financial and operational highlights, significant events and awards, management reports, corporate governance, consolidated financial statements, corporate data, and a sustainability report.\"},{\"question\":\"How are numbers presented in tables and charts within the annual report?\",\"answer\":\"Numerical notations in all tables and graphs are shown in English, as stated in the report’s disclaimer.\"}]","Resilient & Growing Through Digital - 2020 Laporan Tahunan - Annual Report | PDF",1789923284,1104]