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consists of key information from the Basic Licensing Unit (BLU) modules and necessary information required for a Security Officer in the Private Security Industry. Security Officers could refer to the information summarised within when preparing for and attempting the refresher e-quiz.  \nContents Page  \nBasic Licensing Units (BLUs)  1-11  \n1. SEC-SOP-1007-1.1-Guard and Patrol (Provide Guard & Patrol Services)  1  \n2. SEC-ICM-1003-1.1-Incident Response (Handle Security Incidents And Services)  5  \n3. SEC-OBS-1002-1.1-Threat Observation (Recognise Terrorist Threats)  9  \nUseful Information for SOs  12-15  \n▪ Overview of the Security Officer Licence  \n▪ Employment Rights  \n▪ Work Ethics (PSIA – Code of Conduct and Protection for SOs)  \n▪ Basic Conflict Management Skills  \n▪ Workplace Safety and health  \n▪ Personal Data Protection Act (PDPA) and Dealing with Data Breaches  \nBasic Licensing Units (BLUs)  \nSummary of Important Information from SEC-SOP-1007-1.1-Guard and Patrol (Provide Guard & Patrol Services)  \nShort Answer Questions  \n1. What are the procedures for taking over duties in the guardhouse?  \n• Account for items according to the equipment checklist provided and organise them properly.  \n• Ensure the place is clean and tidy.  \n• Note and follow up on any pending issues and incidents of interest from the previous shifts.  \n2. What is the purpose of the Fire Alarm System?  \n• To monitor, alert and identify the location of fire in the premises.  \n3. What is the purpose of a handheld metal detector?  \n• To detect metallic objects in a person’s possession.  \n4. What is the purpose of CCTV cameras?  \n• To monitor secure/sensitive areas and people’s movement.  \n5. The following are safety equipment that you will need to wear when you patrol a construction site:  \n• Safety helmet • Safety gloves • Safety boots  \n6. Below are reasons why it is important for you to recognise your tenants and staff from your guarded premises.  \n• To ensure a good working environment.  \n• To ensure a safe and secure environment.  \n7. What should you do if the goods brought in by the delivery man do not tally with the delivery order?  \n• Ask for the correct delivery order / another delivery order.  \n• Reject the delivery goods.  \n8. The following are tell-tale signs of a suspicious letter or parcel:  \n• Many stamps pasted onto the letter or parcel  \n• Traces of powdery substances  \n• Oily stains or discolouration on wrapping material  \n• Odour that smells like that of almond  \n• Protruding wires or aluminium foil  \n9. The following are types of information that should not be shared with an outsider or  \nreporter.  \n• Patrol route  \n• Particulars and movement of the management staff  \n• Location of CCTV cameras  \n• Number of security personnel on duty in the premises  \n10. Why do you need to use call signs when communicating using walkie-talkie?  \n• So that outsiders do not know who you are talking/communicating with.  \n11. Ifa company requires persons entering or leaving the premises to be searched by the security officers, can you proceed to do the search?  \n• Yes, you are to follow your company’s instruction.  \n12. What do you need to check for when visitors and visitors with vehicles enter the premises?  \n• Visitors: confirm the purpose of his/her visit (e.g. why is he/she visiting the premises, his/her company’s name, photo ID etc), record his/her entry and issue a visitor pass. Remind the visitor to display the visitor pass visibly on the dashboard.  \n• Visitors with vehicles: after verifying visitor’s identity (as above), check the vehicle for suspicious equipment before allowing him/her entry.  \n13. What should you do if you see someone smoking at a non-smoking zone?  \n• Stop him/her from smoking and inform him/her that this is a non-smoking zone.  \n• Direct him/her to the smoking zones and inform your supervisor and record the incident if require","cbCaiaD5Vb6ppcwk","https://ap.wps.com/l/cbCaiaD5Vb6ppcwk","pdf",378600,17,"English","# Introduction\n## Contents Page\n## Basic Licensing Units (BLUs)\n## Useful Information for SOs\n## Summary of Important Information from SEC-SOP-1007-1.1-Guard and Patrol\n## Short Answer Questions\n## Scenario Based Questions\n## Scenario 1\n## Scenario 2\n## Scenario 3","[{\"question\":\"What is the purpose of the refresher e-quiz training package?\",\"answer\":\"It gathers key information from BLU modules to help Security Officers prepare for and attempt the refresher e-quiz.\"},{\"question\":\"What should a Security Officer do when taking over duties in the guardhouse?\",\"answer\":\"Account for items using the equipment checklist, ensure the area is clean and tidy, and note and follow up on any pending issues and relevant incidents from previous shifts.\"},{\"question\":\"How should you handle a person forcing entry after being banned from entering the premises?\",\"answer\":\"Detain the person at the guardhouse and call the Control Room to send backup, then inform management and record the incident according to procedures.\"}]","Refresher E-Quiz for Security Officers - Training Package - Introduction - Key Information and Review Questions | PDF",1790762414,43]