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The position emphasizes outstanding, effective customer service and administrative support for internal and external stakeholders, including clients, while upholding NH’s reputation and studio brand. Key duties cover reception and meeting coordination, troubleshooting meeting-room software, managing visitor sign-in and records, inbox and mail handling, catering and office administration, and maintaining a clean, organised studio presence. Based at Flinders Lane with defined core hours, salary commensurate with experience.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/receptionist-reports-to-practice-manager-july-2021/206242/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/receptionist-reports-to-practice-manager-july-2021/206242.png","ImageObject",300,407,{"name":92,"@type":93},"Sage","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23","2026-09-05",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are the core responsibilities of the Receptionist role?","Question",{"text":112,"@type":113},"The Receptionist manages day-to-day front of house operations, delivering effective customer service and providing administrative support to internal and external stakeholders, including clients.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What reception and front of house tasks are included?",{"text":117,"@type":113},"Tasks include answering phones, meeting and greeting visitors, coordinating and setting up meeting rooms and meeting software (e.g., Microsoft Teams), troubleshooting meeting room software, managing visitor sign-in/out records, and maintaining reception registers and security card distribution.",{"name":119,"@type":110,"acceptedAnswer":120},"What qualifications and experience are required or preferred?",{"text":121,"@type":113},"Completion of Year 12 VCE or equivalent is required, with tertiary qualification desirable but not required. The role requires 2+ years of relevant administrative experience in a fast-paced large organization, with design-firm experience advantageous.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},206242,1790149463,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":39},687197207057,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Position Receptionist Reports to Practice Manager  \n\n| Location | Melbourne | Issue date | July 2021 |\n| --- | --- | --- | --- |\n\nWho are we?  \n\n| NH Architecture is a leading Australian design studio founded on the principles of collaboration & open debate, where architects and designers are united by a commitment to creating outstanding contemporary architecture. Our collective expertise in architecture, urban design, master planning, interior design and graphic design enables us to deliver complex and high-profile projects through from conception to delivery. |\n| --- |\n| Position Overview |\n| As a member of NH Architecture’s (NH) Administration team, the Receptionist is responsible for running all aspects of front of house on a day-to-day basis. You will be responsible for providing outstanding, effective customer service and administrative support to internal and external stakeholders, including clients, and the wider NH studio.\u003Cbr>This role contributes both internally and externally to the reputation and brand of NH.\u003Cbr>You will be friendly, professional and courteous. As this is a front of house role you will need to be adaptable and work well under pressure. You are an expert problem solver, particularly with meeting room software. You will also have excellent communication and organisational skills.\u003Cbr>The role is based in our Flinders Lane studio, with core hours being 8. 30am – 5.30pm with an hour for lunch. We pride ourselves on our excellent studio culture, with weekly morning teas and social events. Salary will be commensurate with experience.\u003Cbr>Apply by submitting your CV and a cover letter to recruitment@nharch.net by Friday 6th August 2021. Interviews will be held 11th and 12th of August. |\n\nKey Result Areas  \nReception & Front of House  \n• Ensuring that every phone call is handled in a courteous and professional manner and taking responsibility for directing inquiries accordingly  \n• Meeting and greeting all visitors in a warm and friendly manner and ensuring they are appropriately attended to  \n• Coordinating bookings of meeting rooms including setting up, clearing and tidy up in a timely manner  \n• Setting up meeting software for each meeting before the meeting start e.g. Microsoft Teams  \n• Troubleshooting meeting room software  \n• Using initiative and making frequent and continuing use of independent judgment in obtaining and giving information to both staff and clients  \n• Establishing and maintain cooperative relationships with visitors and other employees  \n• Ensuring records are kept properly so that they can be easily retrieved for review when needed by relevant personnel, this includes the maintenance of the reception master spreadsheet and manual  \n• Distributing security cards to new staff and guests, and maintaining the register  \n• Ensuring each guest signs in and out of reception each visit  \n• Initiating improvements to the running of reception and implementing these accordingly  \n• Liaising with internal staff regarding upcoming events and providing front of house support where required (greeting clients, ordering catering, etc)  \n• Managing the info@nharch inbox  \n\n| Maintaining studio cleanliness and appearance\u003Cbr>• Monitoring studio cleanliness and organisation and contributing to the maintenance of cleanliness throughout the day\u003Cbr>• Maintaining a neat and tidy reception area including all meeting rooms |\n| --- |\n| Administration support & general office duties\u003Cbr>• Liaising with our building Facilities Manager to coordinate maintenance requirements\u003Cbr>• Organising coffee and catering for meetings\u003Cbr>• Organising and completing mail runs\u003Cbr>• Ensuring the efficient processing of incoming and outgoing mails (including packages) and arranging couriers when required\u003Cbr>• Auditing and maintaining the safety equipment that is used by staff for site visits\u003Cbr>• Organising catering for internal and external events\u003Cbr>• Assisting with maintaining stock of manuals and notepads\u003Cbr>• Maintaining a n","cbCait5eUgPHpsZH","https://ap.wps.com/l/cbCait5eUgPHpsZH","pdf",106581,"English","# Position Overview\n## Key Result Areas\n### Reception & Front of House\n### Administration support & general office duties\n# Personal Requirements","[{\"question\":\"What are the core responsibilities of the Receptionist role?\",\"answer\":\"The Receptionist manages day-to-day front of house operations, delivering effective customer service and providing administrative support to internal and external stakeholders, including clients.\"},{\"question\":\"What reception and front of house tasks are included?\",\"answer\":\"Tasks include answering phones, meeting and greeting visitors, coordinating and setting up meeting rooms and meeting software (e.g., Microsoft Teams), troubleshooting meeting room software, managing visitor sign-in/out records, and maintaining reception registers and security card distribution.\"},{\"question\":\"What qualifications and experience are required or preferred?\",\"answer\":\"Completion of Year 12 VCE or equivalent is required, with tertiary qualification desirable but not required. The role requires 2+ years of relevant administrative experience in a fast-paced large organization, with design-firm experience advantageous.\"}]","Receptionist Reports to Practice Manager - July 2021 | PDF",1788590809]