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Since master resumes will be submitted, is there a way the customer can keep their resume private so employers cannot view them?  \nPerforming a resume based search is the only way a customer’s resume is submitted to NYTalent. The only way to avoid a customer’s resume from being submitted into NYTalent would be to NOT perform a resume based job match.  \n2. When uploading resumes, which file types, are compatible for resume-based searching?  \nPDF, DOC, & HTML can be read by the SMART Technology. The only file type that SMART cannot read is a PDF picture.  \n3. I only need to run a resume-based search-I do not need to save the search or create a scout, right?  \nRunning the resume based search will submit the resume into NYTalent. You do not need to create a Job Scout in order to submit the resume into NYTalent. Setting up a Job Scout would set up email alerts.  \n4. When you click add to favorites where do those jobs go? We can't find them.  \nOnce a job is added to your favorites you will have to perform a job search, for example a keyword search. Scroll to the bottom of the results page. There is a button labeled Show Favorites. Click on that to see the jobs you’ve marked as favorite.  \n5. Is the resume that businesses see (in NYTalent) the same as the resume on Job Central?  \nThe customer would need to upload the resume to both Job Central and JobZone if they want their resume on both sites.  \n6. How is personal identifying information removed from the resume for NYTalent?  \nThe system does it automatically; the business will only see the work history, skills, and content of the resume. It’s only after the customer applies for a position that a business is able to see the customers’identifying information.  \n7. What happens if a resume submitted to NYTalent belongs to a customer without an email address?  \nIf a resume is submitted without an email address JobZone defaults to a fake email address. If the business tries to email that customer the undeliverable email will be sent to the talent bank mailbox in the central office. Then staff in the central office will identify the customer and contact them.  \n8. The work experience and skills space is limited to 3000 characters. Can we expand that space?  \nWe can look into that with the developers. We did have to provide limits when developing this piece.  \n9. Is using the JobZone occupation section where we can get the job duties/tasks, are those considered contextual statements?  \nYes, you could create contextual statements from the JobZone occupation section. The statements within the resume builder are similar to those found in the occupation section.  \n10. Are the resumes loaded into the old SMART database transferred into the new SMART program?  \nNo, the resumes from the old SMART database were unable to be transferred into the new SMART program.  \n11. When the customer's contact info is changed in JobZone and saved by clicking the Update My Account button, does that change the same info in OSOS?  \nYes, the customer’s contact information will change in OSOS, if it is changed in JobZone.  \n12. Required Data Entry for OSOS question: Are we supposed to be entering HS Diploma/GED information in Education?  \nIf the customer does not have higher education it is important to include a High School Diploma/GED in the resume. Including the date of graduation is not necessary.  \n13. Sometimes when I save resumes I'm writing in the builder, half of the data I've entered (resume title, for example) is deleted after the save is completed. Am I doing something wrong?  \nThis is being looked at by the technical team.  \n14. How do you edit a part of the resume?  \nYou can click on the title of the resume from the resume builder. Clicking on the title will bring you back to the specific tabs (qualifications, work experience etc) you can select the tab and entries you want to edit within those tabs. Always click save if you make","cbCairjrLajaACul","https://ap.wps.com/l/cbCairjrLajaACul","pdf",377228,"English","# Q&A: SMART Technology and Resume Based Matching Webinar\n## Resume privacy, submission, and file compatibility\n## Favorites, visibility, and identifying information handling\n## OSOS/JobZone data flow and resume builder usage","[{\"question\":\"How does NYTalent remove personal identifying information from a resume?\",\"answer\":\"The system performs the removal automatically. Businesses see work history, skills, and resume content, while identifying information becomes visible only after the customer applies.\"}]","Q & A - SMART Technology and Resume Based Matching Webinar | PDF",15]