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Guidance covers passing criteria (80%+), retest options, online session bookmarking and resuming “in progress,” answer changes before submission, and rules for fill-in characters. It also details open-book references, tax-year law basis, available course pathways, password recovery, printout certificates, electronic Form 13615 signing, documentation, and requirements for attorneys and other designated professionals.",{"@graph":14,"@context":77},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/exam/","Exam",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/publication-5386-frequently-asked-questions-tax-year-2019-link-learn-taxes-and-volunteer-certification-test/394640/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/publication-5386-frequently-asked-questions-tax-year-2019-link-learn-taxes-and-volunteer-certification-test/394640.png","ImageObject",300,407,{"name":42,"@type":43},"Pentious","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-29","2026-09-26",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",14,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69,73],{"name":60,"@type":61,"acceptedAnswer":62},"How do I access the online test through Link & Learn Taxes?","Question",{"text":63,"@type":64},"Log into VITA/TCE Central directly or from the Link & Learn Taxes course page. Enter your username and password, or create a new account. After logging in, select your certification level, complete required prerequisite exams, then click the exam link and choose “Launch” from the pop-up box.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What is the passing score for certification, and what happens if I fail?",{"text":68,"@type":64},"The passing score is 80% or higher. If you do not pass, the paper test (Form 6744) provides a retest after each test with different questions for the same scenarios, and the online test allows two total attempts per test.",{"name":70,"@type":61,"acceptedAnswer":71},"If I cannot finish an online test in one session, how do I continue?",{"text":72,"@type":64},"The system bookmarks where you stop. When you log back in, select the “in progress” link to continue from the point where you left off.",{"name":74,"@type":61,"acceptedAnswer":75},"What documentation can I obtain after completing a certification test online?",{"text":76,"@type":64},"After successfully completing a test, you can print a course certificate. You can also electronically sign and save or print a copy of Form 13615, Volunteer Standards of Conduct Agreement.","https://schema.org",{"og:url":32,"og:type":79,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":81,"canonical":32},"index,follow",{"doc_id":83,"site_id":7},394640,1790694096,{"code":4,"msg":86,"data":87},"success",[88,92,96,99,104,109,114,119,124,127,131],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":93,"show_sort_weight":94,"slug":95},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":97,"slug":98},70,"exam",{"id":100,"doc_module":4,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},5,"Comic",60,"comic",{"id":105,"doc_module":4,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},6,"Technology",50,"technology",{"id":110,"doc_module":4,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},7,"Healthcare",40,"healthcare",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},8,"Research & Report",30,"research-report",{"id":120,"doc_module":4,"doc_module_name":25,"category_name":121,"show_sort_weight":122,"slug":123},9,"Religion & Spirituality",20,"religion-spirituality",{"id":122,"doc_module":4,"doc_module_name":25,"category_name":125,"show_sort_weight":122,"slug":126},"World Cup","world-cup",{"id":128,"doc_module":4,"doc_module_name":25,"category_name":129,"show_sort_weight":128,"slug":130},10,"Lifestyle","lifestyle",{"id":132,"doc_module":4,"doc_module_name":25,"category_name":133,"show_sort_weight":100,"slug":134},19,"General","general",{"code":4,"msg":86,"data":136},{"doc_id":83,"user_id":137,"nickname":42,"user_avatar":138,"doc_module":4,"category_id":33,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":139,"file_id":140,"file_url":141,"file_type":142,"file_size":143,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":144,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":145,"faqs":146,"seo_title":147,"seo_description":12,"update_tm":148,"read_time":115,"preview_page_count":4},1374404730887,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","December 2019  \nFrequently Asked Questions  \nTax Year 2019 Link & Learn Taxes and Volunteer Certification Test  \nLink & Learn Taxes provides online courses and certification tests for all individuals interested in volunteering for the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs.  \n■ Question: How do I access the online test?  \nAnswer: You can log into VITA/TCE Central directly or you can select it from the Link & Learn Taxes course page. If you have an existing account, enter your user name and password. If not, create a new account. Once you are logged in, select your preferred certification level from the tabs along the top of the screen. You must first complete the Volunteer Standards of Conduct exam and the Intake/Interview and Quality Review exam. When you are ready to complete any subsequent exams, click on the exam link and select “Launch” from the upper right-hand corner of the pop-up box. If the word “Launch” does not appear, you have not yet completed a prerequisite for the exam you selected.  \n■ Question: What is the passing score for certification?  \nAnswer: The passing score is 80% or higher.  \n■ Question: What if I do not pass a test on the first attempt?  \nAnswer: If you are taking the paper test, Form 6744, there is a retest following each test which asks different questions for the same scenarios used in the test. The online test allows a total of two attempts at certification for each test.  \n■ Question: What if I am unable to complete an online test in one session?  \nAnswer: The system will bookmark where you stop in an online test. When you log back in, select the“in progress” link to continue from the point where you stopped.  \n■ Question: What if I need to change an answer on the online test?  \nAnswer: You can use the “Back” button to change your answer to a question. Your answers, and any questions that have been skipped, will be displayed at the end of the test. This is the last opportunity to change answers. When you are finished, select “Submit.” The “Help” link provides tips to avoid input errors.  \n■ Question: What characters can be entered for the fill-in answers?  \nAnswer: When entering fill-in answers, use only numbers; do not use symbols such as dollar signs, commas, or decimal points.  \nPublication 5386 (12-2019) Catalog Number 73626O Department of the Treasury Internal Revenue Service [irs.gov](irs.gov)  \n■ Question: What documentation can I obtain if I certify online using Link & Learn Taxes?  \nAnswer: Once you successfully complete a test, you can print a course certificate. You are also able to electronically sign and save or print a copy of Form 13615, Volunteer Standards of Conduct Agreement.  \n■ Question: What if I forget my password?  \nAnswer: Select the “Forgot Password” link at the bottom of the login screen. During the registration process, be sure to enter your email address correctly so you can receive lost password notifications. If you are unable to reset your password, you can contact the help desk.  \n■ Question: Can I use references to complete the test?  \nAnswer: This is an open book test. Use the VITA/TCE training materials and any other forms, instructions or publications you find helpful. You should complete the test on your own.  \n■ Question: What tax year does the test use?  \nAnswer: The answers are based on tax year 2019 law. Returning volunteers should review the Important Changes lesson before taking the test.  \n■ Question: Do I have to take the Basic course before taking any other courses?  \nAnswer: On Link & Learn Taxes, each course is self-contained. The Basic tab includes just the Basic course. The Advanced tab includes all Basic and Advanced information. The optional courses contain the information for that subject only. If you are an experienced volunteer, you can choose to review the Important Changes lesson rather than the entire Basic or Advanced course. If you received training in a classroom setting or by using Pu","cbCaildotwudhVdz","https://ap.wps.com/l/cbCaildotwudhVdz","pdf",166279,"English","# Accessing the online certification test\n# Certification requirements and passing score\n# Retesting and session management\n## Changing answers and submitting\n## Fill-in answer character rules\n# Accounts, password recovery, and updating information\n# References, tax year rules, and course pathways\n# Certificates and required documentation","[{\"question\":\"How do I access the online test through Link \\u0026 Learn Taxes?\",\"answer\":\"Log into VITA/TCE Central directly or from the Link \\u0026 Learn Taxes course page. Enter your username and password, or create a new account. After logging in, select your certification level, complete required prerequisite exams, then click the exam link and choose “Launch” from the pop-up box.\"},{\"question\":\"What is the passing score for certification, and what happens if I fail?\",\"answer\":\"The passing score is 80% or higher. If you do not pass, the paper test (Form 6744) provides a retest after each test with different questions for the same scenarios, and the online test allows two total attempts per test.\"},{\"question\":\"If I cannot finish an online test in one session, how do I continue?\",\"answer\":\"The system bookmarks where you stop. When you log back in, select the “in progress” link to continue from the point where you left off.\"},{\"question\":\"What documentation can I obtain after completing a certification test online?\",\"answer\":\"After successfully completing a test, you can print a course certificate. You can also electronically sign and save or print a copy of Form 13615, Volunteer Standards of Conduct Agreement.\"}]","Publication 5386 - Frequently Asked Questions - Tax Year 2019 Link & Learn Taxes and Volunteer Certification Test | PDF",1790409577]