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Explains how the test measures underlying skills, including navigating and using a computer, reading and responding to test items, and handling headset-based spoken information. Provides general testing expectations, interface guidance such as UPPER case entry and scrolling, practice-item policies, and structured decision rules for dispatching Police, Fire, EMS, or Utility agencies with scenario examples.",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/public-safety-communications-pre-employment-test-preparation-guide/402821/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/public-safety-communications-pre-employment-test-preparation-guide/402821.png","ImageObject",300,407,{"name":92,"@type":93},"4398046744996","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-09-27",true,{"@type":101,"interactionType":102,"userInteractionCount":4},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"What is the TestGenius CritiCall test designed to measure?","Question",{"text":111,"@type":112},"It measures underlying skills and abilities needed for a public safety dispatcher and/or call taker role, including the ability to effectively navigate and use a computer.","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"Do practice test items count toward the final score?",{"text":116,"@type":112},"No. Scores from practice items are not included in the final test score, and you may bypass them during the test if you choose.",{"name":118,"@type":109,"acceptedAnswer":119},"What decision rules should be used for emergency-message items?",{"text":120,"@type":112},"Use only the four listed decision rules for Police, Fire, EMS, and Utility when responding to emergency-message items, without relying on prior knowledge about specific agencies.","https://schema.org",{"og:url":83,"og:type":123,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":125,"canonical":83},"index,follow",{"doc_id":127,"site_id":62},402821,1790534161,{"code":4,"msg":5,"data":130},{"doc_id":127,"user_id":131,"nickname":92,"user_avatar":66,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":137,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":67,"update_tm":128,"read_time":141},4398046744996,"Public Safety Communications  \nPre-Employment Test Preparation Guide  \nThe Online TestGenius: CritiCall pre-employment test used by this agency measures underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as a public safety dispatcher and/or call taker, including the ability to effectively navigate and use a computer. Because of this, a test taker does not need to possess any specialized dispatcher/call taker knowledge or training to be able to read, understand, or answer the test items. The following information is designed to help a future test-taker prepare for the TestGenius CritiCall testing process.  \nGeneral Notes  \n• Be sure to follow all of the instructions provided during the test.  \n• Practice test items are at the beginning of each section of the test to help you understand how you should respond during that section. Scores from the practice items are not included in your final test score. You are not required to take the practice items and you will be given an opportunity to bypass them during the test if you wish.  \n• During the test you will likely be required to listen to spoken information heard over a headset and then must use that information to answer questions or input data. You will also likely have the ability to adjust the volume of the information you hear over the headset.  \no Many test takers find it helpful to have the computer’s keyboard “Num Lock”(number lock) function turned “on” when taking the test.  \n􀂃 Note: See [https://en. wikipedia.org/wiki/Num_lock](https://en. wikipedia.org/wiki/Num_lock) for details.  \n• Do not be surprised when the computer allows you to enter information during many parts of the test using only UPPER case letters. This mimics computerized dispatcher systems, which also limit a dispatcher to enter information in only UPPER case letters.  \n• You will be penalized if you skip any questions during the test (unless you are informed otherwise during the instructions for that portion of the test. ) .  \n• You may need to use “scroll bars” that might appear on the right side of the computer screen during testing so that you can view those parts of the screen that might be hidden.  \n• At some points during the test you may need to select the correct response by clicking your mouse on a bubble to the left of your choice.  \nA “blue dot” indicates your choice during multiplechoice questions. In this example, the blue dot next to alternative A (“2”) was placed by moving the pointer over the small box to the left of the letter A and clicking once. You can change your response as many times as you wish before you move on to the next test item by clicking on a different box.  \nDecision Rules to be Followed During Testing  \nOne of the important abilities needed by a public safety communication’s employee is the ability to make decisions based upon structured rules.  \nDuring the test, you will be asked to quickly and accurately indicate which type of agency (i.e., Police, Fire, Emergency Medical Service, or Public Utility Company) should be dispatched to the scene of an incident according to the rules listed below.  \nIMPORTANT!  \nFor purposes of this test you should use only the four decision rules shown below when responding to “emergency message” items during the test. Do not rely on any prior knowledge about either this agency or anyother public-safety agency when responding to those items.  \nYou should read and learn these four rules before taking the test. Experience has shown that the better an applicant knows these rules, the better they will perform during the decision-making portions of the test.  \n• Police  \nPolice Department should be dispatched when someone is attempting or threatening to physically harm another person, or has actually physically harmed another person, or when a person causes or isin the process of causing harm to another person’s property.  \n• Fire  \nFire Department should be dispatched when th","cbCaihzEB2hlRDfj","https://ap.wps.com/l/cbCaihzEB2hlRDfj","pdf",296030,"English","# General Notes\n# Decision Rules to be Followed During Testing\n## Police\n## Fire\n## EMS\n## Utility","[{\"question\":\"What is the TestGenius CritiCall test designed to measure?\",\"answer\":\"It measures underlying skills and abilities needed for a public safety dispatcher and/or call taker role, including the ability to effectively navigate and use a computer.\"},{\"question\":\"Do practice test items count toward the final score?\",\"answer\":\"No. Scores from practice items are not included in the final test score, and you may bypass them during the test if you choose.\"},{\"question\":\"What decision rules should be used for emergency-message items?\",\"answer\":\"Use only the four listed decision rules for Police, Fire, EMS, and Utility when responding to emergency-message items, without relying on prior knowledge about specific agencies.\"}]","Public Safety Communications - Pre-Employment Test Preparation Guide | PDF",15]