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Phase One centers on a computerized CritiCall examination weighted at 100%, assessing map reading, analytical reasoning, proofreading, and information classification under high-speed stress. Applicants who pass are ranked numerically and placed on an eligibility list, with preference points possible for qualifying documentation. Qualified candidates proceed in ranking order to later testing steps.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/public-safety-call-taker-selection-process-phase-one-criticall-examination-100/506311/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/public-safety-call-taker-selection-process-phase-one-criticall-examination-100/506311.png","ImageObject",300,407,{"name":92,"@type":93},"Muffet","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-29","2026-10-05",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What does the CritiCall exam evaluate in Phase One?","Question",{"text":112,"@type":113},"It assesses map reading, analytical reasoning, proofreading, and classifying/prioritizing information under a highly stressful speed of execution.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How are applicants handled after passing the CritiCall exam?",{"text":117,"@type":113},"They are ranked in numeric order and placed on an eligibility list, and candidates may receive five added points for qualifying preference documentation.",{"name":119,"@type":110,"acceptedAnswer":120},"What health requirements are included in the hearing and vision test?",{"text":121,"@type":113},"Applicants must complete a hearing test with no hearing loss greater than specified decibels at listed hertz values, and meet vision acuity, peripheral field vision, and color recognition requirements.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},506311,1791819746,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81,"preview_page_count":4},962090768927,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","ARIZONA DEPARTMENT OF PUBLIC SAFETY  \nPUBLIC SAFETY CALL-TAKER  \nSELECTION PROCESS  \nNote: An applicant must pass each step of the process before moving on to the next step.  \nPHASE ONE  \n1.  CRITICALL EXAMINATION (weighted at 100%)  \nSuccessful candidate must pass a computerized examination that covers map reading, analytical reasoning, proofreading, and classifying and prioritizing information. The examination process measures a candidate’s ability to read, write , manipulate, remember, and follow instructions at a highly stressful rate of speed.  \nApplicants successfully completing the CritiCall exam will be ranked in numeric order and placed on an eligibility list. Applicants who are claiming preference points and provide the appropriate documentation (i.e. , DD214, etc. ) will have five (5) points added to their final passing score. Candidates will be invited to proceed to the next phase of testing in the order of their rankings. Steps four through seven will be completed if the applicant is chosen for further processing after an interview.  \nPHASE TWO  \n2.  INTERVIEW WITH HIRING MANAGER(S)  \nEligible candidates will be scheduled for an interview with the hiring managers of the Operations Communications Bureau.  \n3. POLYGRAPH EXAMINATION  \nMust successfully complete a polygraph examination.  \n4. PREEMPLOYMENT DRUG TESTING  \nMust successfully complete drug screening.  \n5.  BACKGROUND INVESTIGATION  \nMust pass a background investigation, which includes a history of the applicant’s driving, civil and criminal records, employment, and use of illegal substances.  \n6. HEARING AND VISION TEST  \nMust successfully complete a  hearing test with no hearing loss in either ear greater than 40 decibels at  \n500 hertz, 1000 hertz, 2000 hertz, and 4000 hertz, with or without the use of a hearing aid.  \nMust successfully complete a vision test requiring visual acuity of at least 20/40 in each eye, with or without corrective lenses; near vision acuity of at least 20/40 in each eye with or without corrective lenses; peripheral field vision of at least 70 degrees in the horizontal meridian in each eye; and the ability to recognize and distinguish gross colors including red, yellow, green, blue, white, and black.","cbCaiad7EBardppZ","https://ap.wps.com/l/cbCaiad7EBardppZ","pdf",124763,"English","# PHASE ONE\n## 1. CRITICALL EXAMINATION (weighted at 100%)\n# PHASE TWO\n## 2. INTERVIEW WITH HIRING MANAGER(S)\n## 3. POLYGRAPH EXAMINATION\n## 4. PREEMPLOYMENT DRUG TESTING\n## 5. BACKGROUND INVESTIGATION\n## 6. HEARING AND VISION TEST","[{\"question\":\"What does the CritiCall exam evaluate in Phase One?\",\"answer\":\"It assesses map reading, analytical reasoning, proofreading, and classifying/prioritizing information under a highly stressful speed of execution.\"},{\"question\":\"How are applicants handled after passing the CritiCall exam?\",\"answer\":\"They are ranked in numeric order and placed on an eligibility list, and candidates may receive five added points for qualifying preference documentation.\"},{\"question\":\"What health requirements are included in the hearing and vision test?\",\"answer\":\"Applicants must complete a hearing test with no hearing loss greater than specified decibels at listed hertz values, and meet vision acuity, peripheral field vision, and color recognition requirements.\"}]","Public Safety Call-Taker Selection Process - Phase One - CritiCall Examination (100%) | PDF",1791162608]