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It explains a forward-looking diagnostic framework grounded in international labour standards, introduces a systems approach, and presents a clustered model of key PES components. 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Users can reuse, share, adapt and build upon the original work, even for commercial purposes, as detailed in the License. The ILO must be clearly credited as the owner of the original work. The use of the emblem of the ILOis not permitted in connection with users’ work.  \nTranslations – In case of a translation of this work, the following disclaimer must be added along with the attribution: This translation was not created by the International Labour Office (ILO) and should not be considered an official ILO translation. The ILO is not responsible for the content or accuracy of this translation.  \nAdaptations – In case of an adaptation of this work, the following disclaimer must be added along with the attribution: This is an adaptation of an original work by the International Labour Office (ILO) . Responsibility for the views and opinions expressed in the adaptation rests solely with the author or authors of the adaptation and are not endorsed by the ILO. All queries on rights and licensing should be addressed to ILO Publications (Rights and Licensing), CH-1211 Geneva 22, Switzerland, or by email to [rights@ilo.org](rights@ilo.org).  \n\n| Main title: Public employment services diagnostic tool and guide\u003Cbr>ISBN: 978-92-2035182-6 (Web PDF) |\n| --- |\n| The designations employed in ILO publications, which are in conformity with United Nations practice, and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of the International Labour Office concerning the legal status of any country, area or territory or of its authorities, or concerning the delimitation of its frontiers. The responsibility for opinions expressed in signed articles, studies and other contributions rests solely with their authors, and publication does not constitute an endorsement by the International Labour Office of the opinions ex-pressed in them. Reference to names of firms and commercial products and processes does not imply their endorsement by the International Labour Office, and any failure to mention a particular firm, commercial product or process is not a sign of disapproval. Information on ILO publications and digital products can be found [at:](at: www.ilo.org/publns)[ ](at: www.ilo.org/publns)[www.ilo.org/publns](at: www.ilo.org/publns). |\n\nPrinted in Switzerland  \n\n| Public employment services diagnostic tool and guide\u003Cbr>Table of contents\u003Cbr>3 |  |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- |\n|  | Home | How to | About | Introduction to | Components of | Running a PES | PES scan tool | Annexes |\n| Main menu |  | navigate |  | the PES scan | a generic PES | diagnostic |  |  |\n|  | | | | \u003Cbr>1 | \u003Cbr>2 | \u003Cbr>3 | \u003Cbr>4 | |\n\nTable of contents  \nHow to navigate this guide  \nPage 07  \nAbbreviationsand acronyms  \nPage 08  \nAbout this guidance tool  \nPage 09  \nPart  \n1  \nIntroduction to the PES scan  \nPage 10  \n1.1 A forward-looking diagnostic framework  \nPage 10  \n1.2 International labour standards: PES functions  \nPage 14  \n1.3 A systems approach to diagnostics  \nPage 16  \n1.4 Service readiness and responsiveness  \nPage 17  \nPart  \n2  \nComponents of a generic PES  \nPage 19  \n2.1 A clustered framework  \nPage 19  \n2.2 Unpacking the PES key components  \nPage 23  \nPart  \n3  \nRunning a PES diagnostic  \nPage 42  \n3.1 A five-stage method  \nPage 42  \n3.2 Before you get started  \nPage 43  \n3.3 Applying the PES scan method  \nPage 46  \nPart  \n4  \nPES  \nscan tool  \nPage 68  \nAnnexes  \n\n| Public employment services diagnostic tool and guide\u003Cbr>List of tables, figures, boxes\u003Cbr>4 |  |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | -","cbCaisSHyNosMtjd","https://ap.wps.com/l/cbCaisSHyNosMtjd","pdf",2914418,"English","# How to navigate this guide\n# Abbreviations and acronyms\n# About this guidance tool\n# Introduction to the PES scan\n## A forward-looking diagnostic framework\n## International labour standards: PES functions\n## A systems approach to diagnostics\n## Service readiness and responsiveness\n# Components of a generic PES\n## A clustered framework\n## Unpacking the PES key components\n# Running a PES diagnostic\n## A five-stage method\n## Before you get started\n## Applying the PES scan method\n# PES scan tool\n# Annexes","[{\"question\":\"What is the purpose of the PES diagnostic tool and guide?\",\"answer\":\"It provides a structured method to assess public employment services and use the results to drive capacity improvements.\"},{\"question\":\"Which framework does the guide use to support PES diagnostics?\",\"answer\":\"The guide uses a forward-looking diagnostic framework grounded in international labour standards and applies a systems approach to diagnostics.\"},{\"question\":\"How does the guide recommend running a PES diagnostic?\",\"answer\":\"It outlines a five-stage method, including preparatory steps before starting and then applying the PES scan method to collect and analyze information.\"}]","Public employment services diagnostic tool and guide - Open access license and guide | PDF",265]