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The plan unifies outreach across media relations, web and intranet content, construction engagement, government relations, internal communications, education, and graphics. It includes a situation analysis covering rate program communications, staffing and leadership transition, capital improvement program activity, headquarters consolidation, and audience-focused priorities to align messaging and strengthen public confidence.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/public-affairs-strategic-plan-2024-2026/157886/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/public-affairs-strategic-plan-2024-2026/157886.png","ImageObject",300,407,{"name":92,"@type":93},"Melati","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-27","2026-08-29",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What is the main goal of the OC San Public Affairs Office in 2024-2026?","Question",{"text":113,"@type":114},"To ensure public affairs messages are accurate, transparent, and build trust by providing consistent communication across audiences and channels.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"Which services and communication channels are covered by the plan?",{"text":118,"@type":114},"Media relations, website and intranet content, construction outreach, elected officials and government relations, internal communications, education/outreach, and graphic development.",{"name":120,"@type":111,"acceptedAnswer":121},"What major challenges does the plan highlight in its situation analysis?",{"text":122,"@type":114},"Financial impacts of the five-year rate program, the need to attract qualified staff, anticipated Board turnover after the November 2024 election, large upcoming construction contracting, and the shift to a new headquarters requiring stronger internal engagement.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},157886,1787990685,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":140,"language":141,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":142,"faqs":143,"seo_title":144,"seo_description":67,"update_tm":130,"read_time":145,"preview_page_count":4},962085570644,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","PUBLIC AFFAIRS  \nPLAN  \n2024-2026  \nPublic Affairs | Strategic Plan 2024-2026  \nJune 2024  \nIntroduction  \nThe Orange County Sanitation District’s (OC San) Public Affairs Office (PAO) is responsible for managing all internal and external communications. The PAO’s main goal is to ensure messages are accurate, transparent, and build public trust and confidence. An integrated Public Affairs Strategic Plan is essential for effectively addressing the diverse audiences we serve.  \nThe PAO offers services, tools, and programs to meet OC San’s communication needs. This includes media relations, website and intranet site content, construction outreach, elected officials and government relations, internal communications, education, outreach, and graphic development.  \nThe PAO has developed a Strategic Plan (Plan) for Fiscal Years 2024-2026. This Plan is developed based upon the principles of OC San’s Mission of protecting public health and the environment and will support the implementation of OC San’s Strategic Plan. This Plan offers a vision to unify our communication efforts and focus resources to achieve the greatest impact and greatest results.  \nBecause much of what is planned and created by this group is based on external factors and therefore outside of our control, flexibility and fluidity is integrated into the Plan. The PAO will follow the guidance set forth by management and the Board of Directors to carry out OC San’s messaging and support our member agencies.  \nBackground Information  \nOC San represents 20 cities, 4 special districts, and a portion of the unincorporated County of Orange. This area represents a community of 2.6 million people with approximately 550,000 customer accounts.  \nUnlike most public agencies where there is direct contact with customers, OC San’s billing occurs through the County of Orange property tax bills. Therefore, OC San must work through other means to communicate with the public and the rate payers.  \nWe have a 25-member Board of Directors, and more than 650 employees within six departments with various goals and objectives. While these groups work independently on a variety of projects, the goal of the PAO is to provide support and messaging that is consistent throughout the agency so that we are one voice, representing the same overall goals, and portraying the same brand.  \nThere are many challenges with serving such a large and diverse customer base, however; there are also great opportunities working through the strategies laid out in this Plan.  \nPublic Affairs | Strategic Plan 2024-2026  \nJune 2024  \nThe division is staffed with seven full-time employees and overseen by a supervisor and a department head.  \nJennifer Cabral  \nDirector of Communications  \nDaisy Covarrubias  \nPublic Affairs Supervisor  \nRebecca Long  \nSenior Public Affairs Specialist  \nBelen Carrillo  \nSenior Public Affairs Specialist  \nKelly Newell  \nPublic Affairs Specialist  \nPublic Affairs Specialist – Vacant  \nGregg Deterding  \nGraphics Designer  \nIsai Carrillo  \nGraphics Designer  \nCheryl Scott  \nAdministrative Assistant  \nEach of these team members carry out specific functions to meet the communication goals and objectives laid out in this Plan.  \nPublic Affairs | Strategic Plan 2024-2026  \nJune 2024  \nSituation Analysis  \n• OC San approved a five-year rate program in 2023. Public communication must account for the financial impact on OC San ratepayers as decisions and proposed fees for the next five years are developed and communicated.  \n• OC San must continue to attract talented and qualified personnel to fill vacancies. Effectively communicating OC San’s culture and emphasizing the importance of professional relationships is essential to the effectiveness and functionality of the agency.  \n• OC San will have new Board leadership and is anticipating a high turnover post the November 2024 election. Continuous engagement with the Board of Directors will be critical for the success of this agency.  \n• As an essent","cbCaieikizPYkkLC","https://ap.wps.com/l/cbCaieikizPYkkLC","pdf",235004,22,"English","# Introduction\n# Background Information\n# Situation Analysis\n# Mission\n# Audience","[{\"question\":\"What is the main goal of the OC San Public Affairs Office in 2024-2026?\",\"answer\":\"To ensure public affairs messages are accurate, transparent, and build trust by providing consistent communication across audiences and channels.\"},{\"question\":\"Which services and communication channels are covered by the plan?\",\"answer\":\"Media relations, website and intranet content, construction outreach, elected officials and government relations, internal communications, education/outreach, and graphic development.\"},{\"question\":\"What major challenges does the plan highlight in its situation analysis?\",\"answer\":\"Financial impacts of the five-year rate program, the need to attract qualified staff, anticipated Board turnover after the November 2024 election, large upcoming construction contracting, and the shift to a new headquarters requiring stronger internal engagement.\"}]","Public Affairs Strategic Plan 2024-2026 | PDF",55]