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The handbook also addresses governance structures, committee and exam-development oversight, credentialing and assessment content responsibilities, and compliance requirements such as security agreements, conflict-of-interest rules, generative AI prohibition, and related eligibility and communications policies.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/healthcare/","Healthcare",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/ptcb-volunteer-handbook-welcome/451804/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/ptcb-volunteer-handbook-welcome/451804.png","ImageObject",300,407,{"name":42,"@type":43},"iuabcfuw","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-30","2026-09-30",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",9,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What is PTCB’s mission and vision for volunteers?","Question",{"text":63,"@type":64},"PTCB advances medication safety by credentialing qualified pharmacy technicians to support pharmacists and patient care teams, and it sets standards that improve patient safety and care. 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The handbook also includes a prohibition on the use of generative AI for relevant activities and outlines eligibility and participation restrictions tied to certification preparation.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},451804,1790977953,{"code":4,"msg":82,"data":83},"success",[84,88,92,96,101,106,110,115,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":93,"show_sort_weight":94,"slug":95},"Exam",70,"exam",{"id":97,"doc_module":4,"doc_module_name":25,"category_name":98,"show_sort_weight":99,"slug":100},5,"Comic",60,"comic",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":104,"slug":105},6,"Technology",50,"technology",{"id":107,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":108,"slug":109},7,40,"healthcare",{"id":111,"doc_module":4,"doc_module_name":25,"category_name":112,"show_sort_weight":113,"slug":114},8,"Research & Report",30,"research-report",{"id":55,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":97,"slug":129},19,"General","general",{"code":4,"msg":82,"data":131},{"doc_id":79,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":107,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":139,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":144,"read_time":145,"preview_page_count":4},3985747874027,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","PTCB Volunteer Handbook  \nWelcome! 1  \nAbout PTCB 1  \nPTCB Staff 1  \nOur Mission 2  \nOur Vision 2  \nCore Values 2  \nProfessional Environment 2  \nReimbursement Policy for Volunteers 3  \nDress Code 4  \nTechnology Requirements 4  \nContinuing Education (CE) Credits for Volunteer CPhTs 4  \nGrant of Credentials 5  \nRole for Volunteers in PTCB Communications and Media Response 5  \nProhibition on the Use of Generative AI 5  \nSecurity Agreements 5  \nConflict of Interest Policy 5  \nPolicy Restricting PTCB Representative Participation in Certification Preparation Activities 7  \nPTCB Representative Examination Exposure and Eligibility Policy 7  \nVolunteer Roles and Responsibilities 8  \nCertification Council 8  \nPTCE Exam Development Committee ( EDC) 9  \nCSPT Exam Development Committee ( EDC) 10  \nCPTEd Exam Development Committee ( EDC) 11  \nPTEC Leadership Committee 12  \nAssessment-Based Certificate (ABC) Committee 13  \nConduct Review Committee 14  \nConduct Appeals Committee 15  \nItem Writer 16  \nItem Writing committee ( IWC) 17  \nStandard Setting Panelist 17  \nEducation Eligibility Review Committee 18  \nTPV Pathway 2 Application Review Committee 18  \nPartnership Funds Review Committee 19  \nNominating Committee 19  \nCertification Council Meeting Procedures 20  \nWelcome!  \nWelcome to the Pharmacy technician Certification Board ( PTCB) ! We hope you agree that you have valuable contributions to make to our organization and that you will find your volunteer experience with us rewarding. We look forward to working together to advance patient safety by perfecting PTCB’s exams and policies, and we want your volunteer experience with us to be one that is mutually beneficial and gratifying.  \nAbout PTCB  \nPTCB was established in 1995 by the American Pharmacists Association (APhA) , the American Society of Health-System Pharmacists (ASHP) , the Illinois Council of Health-System Pharmacists, and the Michigan Pharmacists Association; the National Association of Boards of Pharmacy ( NABP) joined in 2001. Since our founding more than 25 years ago, we have continued to update and develop credentials that reflect current best practices in patient care. Our commitment to excellence has made PTCB's programs the most widely accepted credentials for pharmacy technicians across the country.  \nIn 2020 , there were about 280 ,000 active PTCB Certified Pharmacy Technicians (CPhTs) in the US, and PTCB certifies about 24 ,000 new CPhTs each year.  \nPTCB Staff  \nThe PTCB website lists basic information regarding PTCB staff and the PTCB Board of Governors. PTCB staff who interact most frequently with volunteers are listed below and with their related responsibilities.  \n\n| Name and Title | Email | Responsibilities |\n| --- | --- | --- |\n| Levi Boren\u003Cbr>Chief Assessment & Credentialing Officer | [lboren@ptcb.org](lboren@ptcb.org) | ● New credential development\u003Cbr>● Certification Council and Nominating Committee liaison\u003Cbr>● Program accreditation (NCCA) |\n| Ryan Burke\u003Cbr>Senior Director of Professional Affairs | [rburke@ptcb.org](rburke@ptcb.org) | ● Partnership Funds Review Committee liaison |\n| Liza Chapman\u003Cbr>Chief Professional Officer | [lchapman@ptcb.org](lchapman@ptcb.org) | ● Recognized program audit committee liaison |\n| Tina Chang\u003Cbr>Director of Test Development | [tchang@ptcb.org](tchang@ptcb.org) | ● Exam Development Committees (EDCs) liaison\u003Cbr>● Exam copyright and security |\n| Christa Clay\u003Cbr>Volunteer Manager/\u003Cbr>Assessment Content Developer | [cclay@ptcb.org](cclay@ptcb.org) | ● Volunteer management\u003Cbr>● Education Eligibility Review Subcommittee liaison\u003Cbr>● CSPT, Hazardous Drug Management, and CPTEd Exam content |\n| Susan Hunt\u003Cbr>Test Development Specialist | [shunt@ptcb.org](shunt@ptcb.org) | ● Assessment-based certificate (ABC) item writing and publication |\n\n© PTCB 2025 Updated April 2025 Page 1 of 20  \n\n| Caitlin McGrellis\u003Cbr>Credentialing Operations Manager | [cmcgrellis@ptcb.org](cmcgrellis@ptcb.org) | ● Conduct Review Committee liaison\u003Cbr>● Cond","cbCaidcm5pIPCQuA","https://ap.wps.com/l/cbCaidcm5pIPCQuA","pdf",415231,21,"English","# About PTCB\n## Our Mission\n## Our Vision\n## Core Values\n## Professional Environment\n# Volunteer Policies\n## Reimbursement Policy for Volunteers\n## Dress Code\n## Technology Requirements\n## Continuing Education (CE) Credits for Volunteer CPhTs\n## Prohibition on the Use of Generative AI\n## Security Agreements\n## Conflict of Interest Policy\n## Volunteer Roles and Responsibilities","[{\"question\":\"What is PTCB’s mission and vision for volunteers?\",\"answer\":\"PTCB advances medication safety by credentialing qualified pharmacy technicians to support pharmacists and patient care teams, and it sets standards that improve patient safety and care. Volunteers are expected to contribute to improving PTCB exams and policies.\"},{\"question\":\"What reimbursement requirements apply to PTCB volunteer travel?\",\"answer\":\"Written authorization for travel from PTCB is required. Reimbursement policies are established to be fair and reasonable for expenses incurred when traveling for PTCB activities.\"},{\"question\":\"What are key compliance and conduct expectations for volunteers?\",\"answer\":\"Volunteers must follow security agreements and conflict-of-interest policies. The handbook also includes a prohibition on the use of generative AI for relevant activities and outlines eligibility and participation restrictions tied to certification preparation.\"}]","PTCB Volunteer Handbook - Welcome | PDF",1790735961,53]