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Lists provider-facing contact routes for appeals and grievances, contracting and credentialing, care coordination, electronic claims submission, claim payments, disputes, and refund inquiries. Provides mailing addresses, phone numbers (including TTY), websites, and email contacts for claim administration, fraud and abuse reporting, EFT/ERA payment services, admissions, eligibility, provider portal access, and clinical quality support. Includes authorization contact lines and pharmacy prior authorization resources.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/provider-manual-rev-032026-iowa-total-care-health-plan-contacts/323584/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/provider-manual-rev-032026-iowa-total-care-health-plan-contacts/323584.png","ImageObject",300,407,{"name":92,"@type":93},"Alex Sinclair","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23","2026-09-21",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",12,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"How do providers submit or manage electronic claims with Iowa Total Care?","Question",{"text":113,"@type":114},"Use the electronic claims submission channel listed under “Electronic Claims Submission.” Claim-related questions are routed via the contact numbers provided for “Claim Inquiries,” including options for Duals and Foster Care.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"Where should providers send claim disputes and provider claim refund requests?",{"text":118,"@type":114},"Claim disputes are directed to the “ATTN: Claims Dept.” mailing address. Provider claim refunds to Iowa Total Care use the P.O. Box address provided under “Provider Claim Refunds to Iowa Total Care” (including the overnight receiving address when applicable).",{"name":120,"@type":111,"acceptedAnswer":121},"Which contacts are listed for prior authorizations and pharmacy prior authorization forms?",{"text":122,"@type":114},"The guide provides separate phone/FAX contacts for Behavioral Health outpatient/inpatient, medical prior authorizations, and pharmacy services. Pharmacy prior authorization form support references CoverMyMeds Prior Authorization Forms with listed business hours.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},323584,1790110901,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":140,"language":141,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":142,"faqs":143,"seo_title":144,"seo_description":67,"update_tm":145,"read_time":146},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Provider Manual  \n[IowaTotalCare.com](IowaTotalCare.com)  \n©2025 Iowa Total Care. All rights reserved. Rev. 03/2026  \nI-SS-OP-P-11849  \nIowa Total Care Health Plan Contacts  \n\n| Appeals/Grievances |  |  | Contracting |  |\n| --- | --- | --- | --- | --- |\n| Phone:\u003Cbr>FAX:\u003Cbr>Website:\u003Cbr>Email:\u003Cbr>Hours: | 1-833-404-1061 (TTY: 711)\u003Cbr>1-833-809-3868\u003Cbr>[iowatotalcare.com/providers/resources/](iowatotalcare.com/providers/resources/)  [grievance-process.html](grievance-process.html)[ ](grievance-process.html)[appealsgrievances@iowatotalcare.com](appealsgrievances@iowatotalcare.com)\u003Cbr>Mon.– Fri., [8 a. m. to 5 p. m. CT](8 a. m. to 5 p. m. CT) |  | Phone:\u003Cbr>FAX:\u003Cbr>Website:\u003Cbr>Email:\u003Cbr>Hours: | 1-833-404-1061 (TTY: 711)\u003Cbr>1-833-208-1397\u003Cbr>Contracting and Credentialing [networkmanagement@iowatotalcare.com](networkmanagement@iowatotalcare.com)[ ](networkmanagement@iowatotalcare.com)Mon.– Fri., [8 a. m. to 5 p. m. CT](8 a. m. to 5 p. m. CT) |\n|  |  |  |  |  |\n|  |  |  | Credentialing and Recredentialing |  |\n|  |  |  |  |  |\n| Care Coordination – BH/Medical/LTSS/Waiver |  |  | Phone:\u003Cbr>FAX:\u003Cbr>Website:\u003Cbr>Email:\u003Cbr>Hours: | 1-833-404-1061 (TTY: 711)\u003Cbr>1-833-208-1397\u003Cbr>Contracting and Credentialing [networkmanagement@iowatotalcare.com](networkmanagement@iowatotalcare.com)[ ](networkmanagement@iowatotalcare.com)Mon.– Fri., [8 a. m. to 5 p. m. CT](8 a. m. to 5 p. m. CT) |\n| Phone:\u003Cbr>Website:\u003Cbr>Email:\u003Cbr> Hours:  | 1-833-404-1061 (TTY: 711)\u003Cbr>[iowatotalcare.com/providers/resources/](iowatotalcare.com/providers/resources/)[ ](iowatotalcare.com/providers/resources/)[integrated-care.html](integrated-care.html)[ ](integrated-care.html)[care_management@iowatotalcare.com](care_management@iowatotalcare.com)[itc_ltss@iowatotalcare.com](itc_ltss@iowatotalcare.com)\u003Cbr> Mon.– Fri., [8 a. m. to 5 p. m. CT](8 a. m. to 5 p. m. CT)  |  |  |  |\n|  |  |  |  |  |\n|  |  |  | Electronic Claims Submission |  |\n| Claim Payments, Disputes, & Refunds |  |  | Mailing Address:\u003Cbr>Phone:\u003Cbr>Website:\u003Cbr>Email: | Iowa Total Care\u003Cbr>c/o Centene EDI Department Payor ID: 68069 1-800-225-2573, ext. 6075525\u003Cbr>[sites.edifecs.com/index.jsp?centene](sites.edifecs.com/index.jsp?centene)[ ](sites.edifecs.com/index.jsp?centene)(New Trading Partner Registration)\u003Cbr>[EDIBA@Centene.com](EDIBA@Centene.com) |\n| Claim Inquiries |  |  |  |  |\n| Phone: | 1-833-404-1061 (TTY: 711)\u003Cbr>1-833-765-8507 (Duals) 1-833-222-4832 (Foster Care) |  |  |  |\n| Claim Disputes |  |  |  |  |\n|  | Iowa Total Care\u003Cbr>ATTN: Claims Dept.\u003Cbr>P.O. Box 8030\u003Cbr>Farmington, MO 63640-8030 |  |  |  |\n|  |  |  |  |  |\n|  |  |  | Fraud, Waste, and Abuse for Providers |  |\n|  |  |  | Mailing Address:\u003Cbr>Phone:\u003Cbr>Email: | Iowa Total Care\u003Cbr>ATTN: Special Investigations Unit\u003Cbr>1080 Jordan Creek Pkwy, Suite 400 South West Des Moines, IA 50266\u003Cbr>1-866-685-8664\u003Cbr>[Special_Investigations_Unit@centene.com](Special_Investigations_Unit@centene.com) |\n| Payments – EFT and ERA Services |  |  |  |  |\n| Mailing Address:\u003Cbr>Website:\u003Cbr>Hours: | Iowa Total Care\u003Cbr>1080 Jordan Creek Pkwy, Suite 400 South West Des Moines, IA 50266\u003Cbr>Provider [Portal-](Portal-Provider.iowatotalcare.com)[Provider.iowatotalcare.com](Portal-Provider.iowatotalcare.com)[ ](Portal-Provider.iowatotalcare.com)Mon. -Fri. , 7:30 a. m. to 6 p. m. CT |  |  |  |\n|  |  |  |  |  |\n|  |  |  | Hospital/Facility Admissions |  |\n|  |  |  | Phone:\u003Cbr>FAX:\u003Cbr>Hours: | 1-833-404-1061 (TTY: 711)\u003Cbr>1-833-257-8327\u003Cbr>Mon.– Fri., [8 a. m. to 5 p. m. CT](8 a. m. to 5 p. m. CT) |\n| Provider Claim Refunds to Iowa Total Care |  |  |  |  |\n|  | Iowa Total Care, Inc.\u003Cbr>P.O. Box 958092\u003Cbr>St. Louis, MO 63195-8092 |  |  |  |\n|  |  |  |  |  |\n|  |  |  | Member Eligibility |  |\n|  |  |  | Phone:\u003Cbr>Website:\u003Cbr>Hours: | 1-833-404-1061 (TTY: 711)\u003Cbr>[iowatotalcare.com/providers/login.html](iowatotalcare.com/providers/login.html)[ ](iowatotalcare.com/providers/login.html)Mon. -Fri. , 7:30 a. m. to 6 p. m. CT |\n| Provider Claim Refunds Overnight |  |  |  |  |\n|  | US Bank\u003C","cbCaidvlFhZIE8nW","https://ap.wps.com/l/cbCaidvlFhZIE8nW","pdf",1482721,102,"English","# Appeals/Grievances\n# Contracting & Credentialing\n# Care Coordination (BH/Medical/LTSS/Waiver)\n# Claims (Submission, Payments, Disputes, Refunds)\n# Fraud, Waste, and Abuse for Providers\n# Payments (EFT/ERA)\n# Admissions, Eligibility, and Member Services\n# Prior Authorizations (Medical, Behavioral Health, Pharmacy)","[{\"question\":\"How do providers submit or manage electronic claims with Iowa Total Care?\",\"answer\":\"Use the electronic claims submission channel listed under “Electronic Claims Submission.” Claim-related questions are routed via the contact numbers provided for “Claim Inquiries,” including options for Duals and Foster Care.\"},{\"question\":\"Where should providers send claim disputes and provider claim refund requests?\",\"answer\":\"Claim disputes are directed to the “ATTN: Claims Dept.” mailing address. Provider claim refunds to Iowa Total Care use the P.O. Box address provided under “Provider Claim Refunds to Iowa Total Care” (including the overnight receiving address when applicable).\"},{\"question\":\"Which contacts are listed for prior authorizations and pharmacy prior authorization forms?\",\"answer\":\"The guide provides separate phone/FAX contacts for Behavioral Health outpatient/inpatient, medical prior authorizations, and pharmacy services. Pharmacy prior authorization form support references CoverMyMeds Prior Authorization Forms with listed business hours.\"}]","Provider Manual - Rev. 03/2026 - Iowa Total Care Health Plan Contacts | PDF",1789965595,257]