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and provide guidance for how to get students back on track for testing success.  \n Table of Contents  \nl “Some students are unable to test” message when confirming students  \nl “Action Needed to Continue Test” message when confirming students  \nl Student assigned the wrong test  \nl Screen resolution testing requirements error  \nl Student cannot find their name when signing in  \nl Test browser closes unexpectedly  \nl White screens or spinning wheel  \nl Student is unexpectedly returned to the Test Session Log In screen  \nl Slow Down Sloth screen or rapid-guessing alert  \nl Student Lags Behind Severely  \nl Oops, Where’s My Test Window screen  \n© 2010–2024 NWEA  \nNWEA and MAP are registered trademarks, and MAP Growth and MAP Reading Fluency are trademarks, of NWEA in the United States and other countries. The names of other companies and their products mentioned are the trademarks oftheir respective owners.  \nTip: If you need more assistance, help is available! Check the following  \nresources:  \nl MAP Help Center—You can also use the Help link at the top of any page in MAP Growth  \nl Contact NWEA Technical support at (888) 291-0650 or  \n[nycsupport@nwea.org](nycsupport@nwea.org)  \n“Some students are unable to test” message when confirming students  \nHow to identify this issue:  \nWhen you confirm students, a pop-up appears on your screen saying “Some students are unable to test.”  \nWhat causes this issue:  \nl The student has already completed a test in this subject. This is by far the most common cause of this issue.  \nl The student is in an \"active\" status  \n(such as Confirmed or Paused) in another test session. This is much less common.  \nHow to solve this issue:  \nStudents can only take a test once per test administration window. If you have questions, contact the NYCDOE Periodic Assessment team.  \nUse the Class Profile report to confirm whether the student has tested already. Tests take overnight to appear on this report.  \nStudent active in another session  \nIn rare situations, this error can occur if the student is active in another test session owned by another proctor. If another proctor tried to test the student earlier in the same day, contact that proctor and ask them to end the session (if no students are testing) or remove the student from the session.  \n2 of 18 | Proctor Troubleshooting Guide August 2024 © NWEA  \n“Action Needed to Continue Test” message when confirming students  \nHow to identify this issue:  \nWhen you confirm students, a pop-up appears on your screen saying “Action Needed to Continue to Test”  \nWhat causes this issue:  \nThis window appears when you are confirming a student with a suspended test. Its purpose is to alert the proctor that the student has already started this test,  \nand to confirm whether the proctor intends for the student to continue the test.  \nHow to solve this issue:  \nA menu appears next to each listed student. The menu options you have include:  \nl Resume Test: Continues a suspended test. Select this option in most circumstances.  \nl Start Test Over: This option starts the test over from the first question and terminates the original test, discarding any answers given. This cannot be undone.  \nl Do Not Confirm: Returns the student to the sign in page and sets the student’s status to Awaiting Student. At this point, you can change the student’s assigned test if needed. Select this option if the student should take a different test.  \nl Cancel button: Select the Cancel button at the bottom to dismiss the window. The students will remain in the To Be Confirmed status and you may attempt to confirm the student again.  \n3 of 18 | Proctor Troubleshooting Guide August 2024 © NWEA  \n Student assigned the wrong test  \nHow to identify this issue:  \nThe student reports that the test is incorrect, or the proctor notices that the test shown in the proctor console is incorrect.  \nWhat causes thi","cbCaikU9yx34PrJO","https://ap.wps.com/l/cbCaikU9yx34PrJO","pdf",1514150,18,"English","# Proctor Troubleshooting Guide\n## “Some students are unable to test” message when confirming students\n## “Action Needed to Continue Test” message when confirming students\n## Student assigned the wrong test\n## Screen resolution testing requirements error\n## Student cannot find their name when signing in\n## Test browser closes unexpectedly\n## White screens or spinning wheel\n## Student is unexpectedly returned to the Test Session Log In screen\n## Slow Down Sloth screen or rapid-guessing alert\n## Student Lags Behind Severely\n## Oops, Where’s My Test Window screen","[{\"question\":\"Why might a proctor see “Some students are unable to test” when confirming students?\",\"answer\":\"The student may have already completed the test in the subject during the same administration window, or the student may be in an active status for another test session.\"},{\"question\":\"What actions are available under “Action Needed to Continue to Test” for a suspended test?\",\"answer\":\"The menu offers Resume Test, Start Test Over, Do Not Confirm (sets status to Awaiting Student), and a Cancel button to dismiss the window while keeping To Be Confirmed status.\"},{\"question\":\"How can a screen resolution requirements error be resolved during student login?\",\"answer\":\"Reset browser zoom with Ctrl + 0, refresh the error page, then verify the device resolution is at least 1024x768 (and apply device-specific resolution/scaling adjustments if needed).\"}]","Proctor Troubleshooting Guide - NWEA MAP Growth - August 2024 | PDF",1791006713,45]