[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-657185-105":59,"doc-detail-657185-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","process-management-process-mapping","Process Management - Process Mapping","","Process Mapping presents process representation as a simple, readable graphic or model to build a shared language across an organization. It defines business process mapping as clarifying activities, responsibilities, completion standards, and how process success is measured, reducing uncertainty about internal requirements. The material explains a top-down approach from top management questions, then illustrates process identification examples for ABB and Rover. It further covers core process redesign with key factors and concludes with industry cases such as Xerox and Electrolux.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/process-management-process-mapping/657185/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/process-management-process-mapping/657185.png","ImageObject",300,407,{"name":92,"@type":93},"Quinn Holloway","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-26",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of process representation in process mapping?","Question",{"text":112,"@type":113},"It helps use a graphic representation or model that is simple to read and understand, enabling a common language across the organization.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What does business process mapping clarify?",{"text":117,"@type":113},"It clarifies activities, who is responsible, the standards for completion, and how success of a business process is determined.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the top-down approach guide process identification?",{"text":121,"@type":113},"It starts from top management questions about running the company, then identifies processes such as strategy, product development, delivery, communication, and manufacturing.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},657185,1792975234,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":129,"read_time":144},2336474466712,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","LIU C-UNIVERSITA’CARLO CATTANEO  \nProcess Management Process Mapping  \nMarco Raimondi  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nProcess representation  \n• It is common to use a graphic representation or any other kind of model which is simple to read and understand  \n• It’s possible to use one of the structured techniques for process mapping, which have the advantage to create a common language for all the organization.  \n2  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nBusiness Process Mapping  \n• Refers to activities involved in defining exactly what a business entity does, who is responsible, to what standard a process should be completed and how the success of a business process can be determined.  \n• Once this is done, there can be no uncertainty as to the requirements of every internal business process.  \n“The first step in gaining control over an organization is to know and understand the basic processes”  \n(Deming, 1982; Juran, 1988; Taylor, 1911)  \n3  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nTop-down approach  \n• Top management:  \n“What we have to do to run the company ?”  \n• Es. Texas Instruments processes identification:  \n– define strategy (strategy process)  \n– develop competitive products (product development process)  \n– deliver our products (delivery process)  \n– publicize our products (communication process)  \n– make our products (manufacturing process)  \n4  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nProcess identification: ABB  \n– Strategy plan  \n– Sales forecast  \n– Production planning  \n– Purchasing planning  \n– Production monitoring  \n– Material handling  \n– BOM management  \n– Production management  \n5  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nProcess identification: Rover  \n– New products  \n– Logistic  \n– Sales  \n– After sales service  \n– HR  \n– Strategy plan  \n– Production  \n– Maintenance  \n– Organization  \n– Product improvement  \n6  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nCore process re-design  \n• What we have to do to achieve key factors ?  \n• Es. publishing firms involved in technical publications:  \n– Time to market  \n– Information updating  \n– Communications channels  \n– Publishing criteria (easy to look up)  \n7  \nXerox  \n• Customer interface  \n• Logistic  \n• Product delivery  \n“Focus on core process”  \n8  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nElectrolux  \n• Product development  \n• Brand strategy & trade management  \n• Supply chain improvement  \n“Focus on core process”  \n9  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nLIU C-UNIVERSITA’CARLO CATTANEO  \nIBM  \n• Product development  \n• Delivery orders management  \n• Logistic  \n“Focus on core process”  \n10","cbCailSIc48VKltY","https://ap.wps.com/l/cbCailSIc48VKltY","pdf",933758,98,"English","# Process representation\n# Business Process Mapping\n## Deming, Juran, Taylor references\n# Top-down approach\n## Top management question\n# Process identification examples\n## ABB\n## Rover\n# Core process re-design\n# Focus on core process cases\n## Xerox\n## Electrolux","[{\"question\":\"What is the purpose of process representation in process mapping?\",\"answer\":\"It helps use a graphic representation or model that is simple to read and understand, enabling a common language across the organization.\"},{\"question\":\"What does business process mapping clarify?\",\"answer\":\"It clarifies activities, who is responsible, the standards for completion, and how success of a business process is determined.\"},{\"question\":\"How does the top-down approach guide process identification?\",\"answer\":\"It starts from top management questions about running the company, then identifies processes such as strategy, product development, delivery, communication, and manufacturing.\"}]","Process Management - Process Mapping | PDF",247]