[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-41886-en":3,"doc-seo-41886-105":30,"detail-sidebar-cat-0-en-105":91},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":20,"is_deleted":4,"is_public":21,"is_downloadable":21,"audit_status":21,"page_count":22,"language":23,"language_code":24,"site_id":25,"html_lang":24,"table_of_contents":26,"faqs":27,"seo_title":13,"seo_description":14,"update_tm":28,"read_time":29},41886,1099514067438,"River Wang","https://ap-avatar.wpscdn.com/avatar/100002539ee87300030?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780474512215547542",8,"Research & Report","Process Management in Education How to Design Measure Deploy and Improve Educational Processes","Process Management in Education presents a practical framework for designing, measuring, deploying, and improving educational processes. The book explains what a process is, why process management is crucial in school settings, and how variation affects performance. It introduces process management roles, key activities, and a set of diagnostic questions. Guidance includes essential quality tools such as flowcharting and statistical process control (SPC), supported by worked examples that connect theory to classroom and district improvement.","Process Management in Education  \n(This page intentionally left blank)  \nAlso available from ASQ Quality Press:  \nStakeholder-Driven Strategic Planning in Education: A Practical Guide for Developing and Deploying Successful Long-Range Plans  \nRobert W. Ewy  \nCharting Your Course: Lessons Learned During the Journey Toward Performance Excellence Robert W. Ewy and John G. Conyers  \nRunning All the Red Lights: A Journey of Systemwide Educational Reform Terry Holliday and Brenda Clark  \nASQ Education School Self-Assessment Guide to Performance Excellence: Aligning Your School and School District with the Malcolm Baldrige Education Criteria for Performance Excellence  \nPeter G. LaBonte, ASQ  \nImproving Student Learning: Applying Deming’s Quality Principles in the Classroom, Second Edition  \nLee Jenkins  \nClaire Anne and the Talking Hat Barbara A. Cleary  \nLiving on the Edge of Chaos: Leading Schools into the Global Age, Second Edition Karolyn J. Snyder, Michele Acker-Hocevar, Kristen M. Snyder  \nThinking Tools for Kids: An Activity Book for Classroom Learning, Revised Edition Sally J. Duncan and Barbara A. Cleary  \nPermission to Forget: And Nine Other Root Causes of America’s Frustration with Education Lee Jenkins  \nTransformation to Performance Excellence: Baldrige Education Leaders Speak Out Sandra Cokeley, Margaret A. Byrnes, Geri Markley, and Suzanne Keely, editors  \nThe Quality Rubric: A Systematic Approach for Implementing Quality Principles and Tools in Classrooms and Schools  \nSteve Benjamin  \nBoot Camp for Leaders in K–12 Education: Continuous Improvement Lee Jenkins, Lloyd O. Roettger, and Caroline Roettger  \nThe Principal’s Leadership Counts!: Launch a Baldrige-Based Quality School Margaret A. Byrnes with Jeanne C. Baxter  \nThere Is Another Way!: Launch a Baldrige-Based Quality Classroom Margaret A. Byrnes with Jeanne C. Baxter  \nTo request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at [http://www.asq.org/quality-press](http://www.asq.org/quality-press).  \n(This page intentionally left blank)  \nProcess Management in Education  \nHow to Design, Measure, Deploy, and Improve Educational Processes  \nRobert W. Ewy and Henry A. Gmitro  \nASQ Quality Press  \nMilwaukee, Wisconsin  \nAmerican Society for Quality, Quality Press, Milwaukee 53203 © 2010 by ASQ  \nAll rights reserved. Published 2009 Printed in the United States of America 15 14 13 12 11 10 09 5 4 3 2 1  \nLibrary of Congress Cataloging-in-Publication Data  \nEwy, Robert, 1940–  \nProcess management in education : how to design, measure, deploy, and improve educational processes / Robert W. Ewy and Henry A. Gmitro.  \n[p. cm](p. cm).  \nIncludes bibliographical references and index.  \nISBN 978-0-87389-757-0 (soft cover : alk. paper)  \n1. School management and organization—United States. I. Gmitro, Henry A.  \nII. Title.  \nLB2805.E93 2009  \n371.2'07—dc22 2009042937 ISBN: 978-0-87389-757-0  \nNo part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.  \nPublisher: William A. Tony  \nAcquisitions Editor: Matt T. Meinholz  \nProject Editor: Paul O’Mara  \nProduction Administrator: Randall Benson  \nASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.  \nAttention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.  \nTo place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our Web site [at w","cbCaihcVhUPZLG2b","https://ap.wps.com/l/cbCaihcVhUPZLG2b","pdf",3247952,4,1,120,"English","en",105,"# Preface\n# Acknowledgments\n# Part One: What Is a Process?\n## Definition of a Process\n## Why Is Process Management So Important?\n## Why Process Management Has Been Neglected in Education\n## Process Variation Is the Issue\n## Processes Exhibit Two Types of Behavior\n## Understanding How Processes Work\n# Part Two: Process Management\n## What Is Process Management?\n## Process Manager\n## Process Design\n## Process Measurement\n## Process Deployment\n## Process Improvement\n## Flowcharting\n## Statistical Process Control (SPC)","[{\"question\":\"What does the book mean by “process” in an educational context?\",\"answer\":\"A process is treated as a repeatable set of activities that produces outcomes. 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The book also discusses why process management has historically been neglected in education.\"},{\"question\":\"Which quality tools are central for a process manager?\",\"answer\":\"Flowcharting and statistical process control (SPC) are presented as two major quality tools that process managers must master, enabling analysis and improvement of how processes work.\"}]",1783335870,302,{"code":4,"msg":31,"data":32},"ok",{"site_id":25,"language":24,"slug":33,"title":13,"keywords":34,"description":14,"schema_data":35,"social_meta":86,"head_meta":88,"extra_data":90,"updated_unix":28},"process-management-in-education-how-to-design-measure-deploy-and-improve-educational-processes","",{"@graph":36,"@context":85},[37,53,68],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":21},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/document/","Document",2,{"item":49,"name":12,"@type":43,"position":50},"https://docshare.wps.com/document/research-report/",3,{"item":52,"name":13,"@type":43,"position":20},"https://docshare.wps.com/document/process-management-in-education-how-to-design-measure-deploy-and-improve-educational-processes/41886/",{"url":52,"name":13,"@type":54,"author":55,"headline":13,"publisher":57,"fileFormat":60,"inLanguage":24,"description":14,"dateModified":61,"datePublished":62,"encodingFormat":60,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":56},"Person",{"url":41,"name":58,"@type":59},"DocShare","Organization","application/pdf","2026-07-15","2026-07-06",true,{"@type":65,"interactionType":66,"userInteractionCount":20},"InteractionCounter",{"@type":67},"ViewAction",{"@type":69,"mainEntity":70},"FAQPage",[71,77,81],{"name":72,"@type":73,"acceptedAnswer":74},"What does the book mean by “process” in an educational context?","Question",{"text":75,"@type":76},"A process is treated as a repeatable set of activities that produces outcomes. 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