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Defines what a problem is as a deviation from a target and clarifies when to apply the method, including unknown causes, risk of negative consequences, and complex cross-team situations. Presents strong points such as a simple, effective approach with root-cause elimination, quick solutions, and systematic documentation. Covers correct attitude using real place/parts/data, and details the 8D steps from team setup through containment, root cause analysis, corrective actions, verification, recurrence prevention, and lessons learned, applicable to customer claims and supplier non-conformities.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/problem-solving-and-8d-discipline-guidelines-rev0/638825/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/problem-solving-and-8d-discipline-guidelines-rev0/638825.png","ImageObject",300,407,{"name":92,"@type":93},"dawugda","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-22",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What does the guideline define as a “problem”?","Question",{"text":112,"@type":113},"A problem is a deviation from a defined target, where the target may be set by the customer or agreed mutually. The deviation can arise at any phase, not only at the start of product development.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"When should the 8D problem-solving method be used?",{"text":117,"@type":113},"Use it when causes are unknown, when there are risks of negative consequences, or when the situation is complex and requires a cross-team effort. It is also suggested for safety-related and critical-to-quality issues, customer impact, repetitive unresolved issues, and production stops.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the main steps in the 8D process?",{"text":121,"@type":113},"The 8D process spans D1 through D8: team constitution, describing the problem, containment actions, root cause analysis, defining corrective actions, verifying corrective actions, preventing recurrence, and sharing lessons learned.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},638825,1792898288,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},3985747870947,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","ASSAABLOYis the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience  \nProblem Solving and 8D Discipline Guidelines Rev.0  \nMarcello Aiolfi – Quality Director EMEA, Juko Ryynanen – Quality Engineer Abloy  \nSafety first        \nWhat is a Problem  \n􀂃 Problem is a deviation from defined target.  \n􀂃 Target may be either defined by customer or mutually agreed upon.  \n􀂃 Problem may not be present at the beginning of product development lifecycle, it can occur at any phase  \nTarget Actual  \nWhen to use the Problem Solving  \n􀀹 The causes of the problem/issues/situations are unknown  \n􀀹 There are risks of negative consequences  \n􀀹 The complexity of the problem/issues/situations requires the effort of more people (team)  \nStrong Points  \n􀀹 Simple and effective methodology  \n􀀹 Eliminate the root causes to avoid recurrence in the future  \n􀀹 Optimize times by providing quick solutions in similar cases  \nHow to approach a Problem ( Correct Attitude):  \nGENBA􀃆REAL PLACE GENBUTSU􀃆REAL PARTS GENJİTSU􀃆REAL DATA  \nATTITUDE:  \n• USE YOUR LEGS AND YOUR EYES !  \n• Interview of the actors of the problem  \n• JUMP OUT OF BOX (office, preconceived ideas)  \nBENEFIT:  \n• NO PLACE FOR IMAGINATION  \n• OBSERVE AND UNDERSTAND  \n• Be able to ANALIZE  \nATTITUDE :  \n• COMPARE GOOD AND BAD, OK and NOK (parts, situations…)  \n• COMPARE versus STANDARD (drawings, technical specifications…)  \nBENEFIT :  \n• Detect the DIFFERENCES  \n• Detect the DEVIATIONS versus the Standard  \n• Identify RELEVANTS FACTORS  \nATTITUDE :  \n• Speak with FACTS and DATA  \n• Ask for EVIDENCES and data  \n• Forbid the words as ”I think”,”Maybe”, ”Perhaps”  \nBENEFIT :  \n• Be PRECISE  \n• Be CONVINCED and be CONVINCING  \n• Earn time, Avoid time loss  \nDO NOT TALK WITH YOUR IMAGINATION  \nWhy the 8D Methodology  \n􀂃 The purpose of using the 8D method is to eliminate problems in products or processes and avoid the recurrence of similar or same problems.  \n􀂃 Method improves effectiveness and efficiency in problem solving  \n􀂃 Create and expand a database of past failures and lessons learned to prevent problems in the future  \n􀂃 The 8D method enables you to:  \n– Identify and eliminate the root cause of the problem  \n– Process complaints, internal or external, in a rapid and systematic manner.  \n– Document problem-solving process, continuously and in a systematic manner  \n– Inform or involve the relevant stakeholders and focus on team identification in case of crossfunctional problems.  \n– Transfer the lessons learned to similar products and processes.  \nBackground  \n􀀹 Born in the military field  \n􀀹 Included in the Automotive manual by the Ford Motor Company (1987) like a valid Problem Solving tool  \n􀀹 Developed in accordingly to PDCA method Deming Model  \nOverview  \n􀂃 Eight disciplines (8Ds) problem solving is a method used to approach and to resolve problems, typically employed by engineers or other professionals  \n􀂃 Focused on product and process improvement, its purpose is to identify, correct, and eliminate recurring problems.  \n􀂃 It establishes a permanent corrective action based on statistical analysis of the problem and on the origin of the problem by determining the root causes.  \nSteps of 8D Process  \nPLAN DO CHECK ACT  \nD1 D2 D3 D4 D5 D6 D7 D8  \nTeam Constitution  \nDescribe the Problem  \nContainment Actions  \nRoot Cause Analysis  \nDefine Corrective Actions  \nVerify Corrective Actions  \nPrevent Recurrence  \nLessons  \nLearned  \nApplicable to Customer Claims, Internal and Suppliers non-conformities  \n􀂃 You might use 8D Methodology in the following cases:  \n– Issues related to Safety related characteristics  \n– Issues related to Critical to Quality characteristics  \n– Functional impact to the Customer (installation / product usage or first handover issues)  \n– Unsolved repetitive issues (more than 3 times in 3 months)  \n– Production stop  \nQuick Response Approach Timeline  \nWithin 2 working days*  \nWithin 7 days*  \nWithin 14 days*  \n","cbCaivCC9IQAgZ47","https://ap.wps.com/l/cbCaivCC9IQAgZ47","pdf",1627472,28,"English","# What is a Problem\n# When to Use the Problem Solving\n# How to Approach a Problem (Correct Attitude)\n# Why the 8D Methodology\n# Background\n# Overview\n# Steps of 8D Process\n## PLAN DO CHECK ACT\n# Team Constitution\n# Describe the Problem\n# Containment Actions\n# Root Cause Analysis\n# Define Corrective Actions\n# Verify Corrective Actions\n# Prevent Recurrence\n# Lessons Learned\n# Applicable Cases\n# Quick Response Approach Timeline\n# D1: Team Constitution","[{\"question\":\"What does the guideline define as a “problem”?\",\"answer\":\"A problem is a deviation from a defined target, where the target may be set by the customer or agreed mutually. The deviation can arise at any phase, not only at the start of product development.\"},{\"question\":\"When should the 8D problem-solving method be used?\",\"answer\":\"Use it when causes are unknown, when there are risks of negative consequences, or when the situation is complex and requires a cross-team effort. It is also suggested for safety-related and critical-to-quality issues, customer impact, repetitive unresolved issues, and production stops.\"},{\"question\":\"What are the main steps in the 8D process?\",\"answer\":\"The 8D process spans D1 through D8: team constitution, describing the problem, containment actions, root cause analysis, defining corrective actions, verifying corrective actions, preventing recurrence, and sharing lessons learned.\"}]","Problem Solving and 8D Discipline Guidelines - Rev.0 | PDF",1792700006,71]