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Excellence in Health Care owww.ahrq.gov  \nPrimary Care Practice Facilitation Curriculum  \nMODULE 10.Mapping and Redesigning Workflow  \nPrepared for:  \nAgency for Healthcare Research and QualityU.S.Department of Health and Human Services540 Gaither RoadRockville,MD 20850www.ahrq.gov  \nContract No.HHSA2902009000191-Task Order No.6  \nPrepared by:  \nMathematica Policy ResearchPrinceton,NJ  \nProject Director:Deborah PeikesDeputy Project Director:Dana PetersenPrincipal Investigators:Deborah Peikes,Erin Fries Taylor,and Jesse Crosson  \nPrimary Author  \nLyndee Knox,Ph.D.,LA Net Community Health Resource Network  \nContributing Author  \nCindy Brach,M.P.P.,Agency for Healthcare Research &Quality  \nThis document is in the public domain and may be used and reprinted without permission exceptthose copyrighted materials that are clearly noted in the document.Further reproduction of thosecopyrighted materials is prohibited without the specific permission of copyright holders.  \nThe findings and conclusions in this document are those of the authors,who are responsible forits contents;the findings and conclusions do not necessarily represent the views of AHRQ.Therefore,no statement in this report should be construed as an official position of AHRQ or ofthe U.S.Department of Health and Human Services.  \nSuggested Citation  \nKnox L,Brach C.Primary Care Practice Facilitation Curriculum(Module 10).AHRQPublication No.15-0060-EF,Rockville,MD:Agency for Healthcare Research and Quality;September 2015.  \nContents  \nInstructor's Guide………………………………………………………………………………………………………………………………………………1  \nTime ……………………………………………………………………………………………………………………………………………………………………………1  \nObjectives …………………………………………………………………………………………………………………………………………………………………1  \nExercises and Activities To Complete Before and During the Session……………………………………………1  \nModule 10……………………………………………………………………………………………………………………………………………………………………3  \nWorkflow Maps …………………………………………………………………………………………………………………………………………………………3  \nImportant Workflows in Primary Care Practices…………………………………………………………………………………………6  \nReference …………………………………………………………………………………………………………………………………………………………………10  \nInstructor's Guide  \nPractice facilitator(PF)competencies addressed in this module:  \n·  General skills in basic quality improvement and coaching  \nTime  \n·Pre-session preparation for learners:45 minutes  \n● Session:85 minutes  \n# Objectives\n\nAfter completing this module,learners will be able to:  \n1.Describe the purpose and process for mapping workflow.  \n2.Identify activities that take place in a primary care practice setting that may be important tomap.  \n3.Create a workflow map of common and complex activities.  \n4.Use the redesign reflection questions to help a practice redesign a workflow.  \n# Exercises and Activities To Complete Before and During theSession\n\nPre-session preparation.Ask the learners to review information in item 1 and access item 2.(45minutes)  \n1.The content of this module.  \n2.AHRQ's workflow or process mapping tools.Available at:  \nhttp://healthit.ahrq.gov/portal/server.pt/community/health it tools and resources/919/workflow assessment for health it toolkit/27865.  \nDuring the session.Presentation(30 minutes)  \n1.Present key concepts of this module.  \n2.Guide on Workflow Mapping.L.A.Net Community Health Resource Network;2013.SeeAppendix.  \n## Activity for learners.(20 minutes)\n\n1.Break into pairs or small groups.Ask learners to assign roles:practice facilitator andparticipant(s)(optional).  \n2.Provide learners with large paper,pencils,and sticky notes for mapping.  \n3.Exercise 1.Map a simple process.Ask learners to:create a workflow map from memory ofthe participant making a call with his or her cell phone.  \n4.Map the same workflow a second time while the practice facilitator observes the process andcorrects the map.  \n5.Exercise 2.Creat","cbCaiaM5ZItvAkV0","https://ap.wps.com/l/cbCaiaM5ZItvAkV0","pdf",9048577,69,"English","# Objectives\n## Exercises and Activities To Complete Before and During the Session\n### Activity for learners\n## Discussion\n### Mapping exercise lessons\n### Redesign discussion","[{\"question\":\"What is the purpose of workflow mapping in this module?\",\"answer\":\"Workflow mapping makes a practice’s work processes visible so participants can improve efficiency, reduce errors, and strengthen outcomes rather than focusing only on formal protocols.\"},{\"question\":\"Which workflow types do learners practice creating?\",\"answer\":\"Learners create workflow maps for common and complex activities, including a simple process from memory and a swimlane workflow for a complex, multi-individual process such as handling patient calls.\"},{\"question\":\"How do redesign reflection questions support workflow redesign?\",\"answer\":\"Learners use redesign reflection questions to evaluate and 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