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A descriptive cross-sectional design surveyed 1100 patients and companions using telephone-administered questionnaires, followed by SPSS21-based descriptive and inferential analysis.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/healthcare/","Healthcare",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/prehospital-emergency-services-expectations-of-patients-and-companions/452354/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/prehospital-emergency-services-expectations-of-patients-and-companions/452354.png","ImageObject",300,407,{"name":42,"@type":43},"Indoniesian Boy","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-30","2026-09-30",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",7,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What was the purpose of the study on prehospital emergency services?","Question",{"text":63,"@type":64},"To identify and investigate the needs and expectations of patients and their companions regarding prehospital emergency services.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How were data collected and analyzed?",{"text":68,"@type":64},"A questionnaire on expectations was administered via telephone interviews to 1100 patients and companions. 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International Journal of Emergency Medicine (2026) 19:3  \n[https://doi.org/10.1186/s12245-025-01115-8](https://doi.org/10.1186/s12245-025-01115-8)  \nInternational Journal of Emergency Medicine  \nRESEARCH Open Access  \nPrehospital emergency services: expectations  of patients and companions  \nJafar Khani1, Abbas Dadashzadeh2*, Neda Gilani3, Azad Rahmani4 and Faranak Jabbarzadeh Tabrizi4  \nAbstract  \nBackground Prehospital emergency care is a vital pillar of the health system and serves as the first point of contact for patients. It plays an important role in providing timely care to emergency patients. The expectations of patients and their companions from these services, especially in critical situations, have the capacity to exert a significant influence on their experience and the quality of services. The aim of this study is to identify and investigate the needs and expectations of patients and their companions regarding prehospital emergency services.  \nMethods In this descriptive-cross-sectional study, 1100 patients and their companions were selected. The collection of data was facilitated by means of a questionnaire on expectations of pre-hospital emergency services, which was administered via telephone interviews following the determination of validity and reliability. The collected data were then analyzed using SPSS21 statistical software, and the results were interpreted through the use of descriptive and inferential statistics.  \nResults In this study, the average score of interviewees’ expectations was high (80 .01 ± 8 . 9) and the level of expectations was reported to be higher in women than in men. The results showed that the highest expectations of patients and their companions were related to the presence of a doctor in the ambulance, sufficient skills of medical personnel, respectful treatment combined with gaining trust and providing rapid emergency services. A significant relationship was observed between expectations and marital status, age, occupation and level of education  \n(P \u003C 0. 001) .  \nConclusion The conclusion drawn from this study indicates that patients and their companions, particularly female members, hold elevated expectations of pre-hospital emergency services. The findings ofthis study indicate that patients and their companions, especially women, have elevated expectations of pre-hospital emergency services. These expectations encompass the presence of a medical professional in the ambulance, competent staff, respectful treatment, and expeditious service delivery. A notable correlation was identified between these expectations and socio-economic variables. These results underscore the importance of addressing patients’ needs and expectations to enhance the quality of emergency services. Specifically, enhancing staff skills and improving service delivery processes have the potential to increase patient and companion satisfaction.  \nKeywords Emergency medical services, Expectations, Prehospital emergency, Patient  \n*Correspondence:  \nAbbas Dadashzadeh  \n[dadashzadehab@gmail.com](dadashzadehab@gmail.com)  \n1Department of Emergency Nursing, School of Nursing and Midwifery, Tabriz University of Medical Sciences, Tabriz, Iran  \n2Department of Medical Surgical Nursing, Faculty of Nursing and Midwifery, Qom University of Medical Sciences, Qom, Iran 3Department of Statistics and Epidemiology, Faculty of Health, Tabriz University of Medical Sciences, Tabriz, Iran  \n4Department of Medical Surgical Nursing, School of Nursing and Midwifery, Tabriz University of Medical Sciences, Tabriz, Iran  \n© The Author(s) 2025. Open Access This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, which permits any non-commercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if you modi","cbCaicxSQVPSIDMD","https://ap.wps.com/l/cbCaicxSQVPSIDMD","pdf",1139354,"English","# Abstract\n# Methods\n# Results\n# Conclusion\n# Keywords\n# Introduction","[{\"question\":\"What was the purpose of the study on prehospital emergency services?\",\"answer\":\"To identify and investigate the needs and expectations of patients and their companions regarding prehospital emergency services.\"},{\"question\":\"How were data collected and analyzed?\",\"answer\":\"A questionnaire on expectations was administered via telephone interviews to 1100 patients and companions. Results were analyzed using SPSS21 with descriptive and inferential statistics.\"},{\"question\":\"What expectations were reported as highest by patients and companions?\",\"answer\":\"Highest expectations related to the presence of a doctor in the ambulance, sufficient skills of medical personnel, respectful treatment that helps build trust, and rapid emergency service delivery.\"}]","Prehospital emergency services: expectations of patients and companions | PDF",1790736957,23]