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The leaflet welcomes patients, explains how to access care, and provides surgery opening hours plus out-of-hours guidance via NHS 111. It introduces the clinical and administrative team, including GPs, a practice nurse, reception, and ARRS staff roles. It also outlines appointment types and how to book, with guidance on routine versus specialist bookings.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/practice-information-for-patients-and-carers-our-clinical-team/295257/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/practice-information-for-patients-and-carers-our-clinical-team/295257.png","ImageObject",300,407,{"name":92,"@type":93},"Emma Mercer","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-23","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are Green Lane Surgery opening hours and what should I do out of hours?","Question",{"text":112,"@type":113},"The surgery is open Monday to Friday from 8.00am to 6.30pm and is closed on weekends and public holidays. For medical assistance when the surgery is closed, contact NHS111 by dialing 111 or visit www.111.nhs.uk.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How can I book an appointment?",{"text":117,"@type":113},"You can book by logging in to your NHS App, using online services through the practice website, calling 020 8599 7151, or visiting the surgery and speaking to reception. A receptionist may ask what you need help with to decide how soon you should be seen.",{"name":119,"@type":110,"acceptedAnswer":120},"What types of consultation are available at the practice?",{"text":121,"@type":113},"Consultations include face-to-face visits, telephone calls, online e-consultation, video calls, home visits for genuinely housebound patients, and group consultations for managing chronic diseases. Each type is used depending on the need and clinical condition.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},295257,1790137723,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},962084925502,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","PRACTICE INFORMATION FOR PATIENTS AND CARES\nUPDATED January 2026\nNHS/CQC-aligned version\nGreenlanesurgery.com\nGeneral practitioners\nDr N.P.S.Teotia M.B.B.S; M.D. (Medicine),BSc\nDr Tina Teotia MA, MRCGP, DFFP, DCH, MBBS, BSc\nPractice Manager: Mrs. Saroj Teotia\nGreen Lane Surgery\n872 Green Lane, Dagenham, Essex RM8 1BX\nTel. 020 8599 7151\nWelcome to Green Lane Surgery . We are committed to providing high-quality, safe and compassionate healthcare to all our patients. This leaflet explains the services we provide, how to access care , and how we work with you to maintain and improve your health.\nContact Details\nGreen Lane Surgery\n872 Green Lane\nDagenham\nEssex RM8 1BX\nTelephone 020 8599 7151\nSURGERY OPENING HOURS\nMonday- Friday: 8.00am-6.30pm\nThe surgery is closed on weekends and public holidays\nFor medical assistance when the surgery is closed , please contact NHS111 by dialing 111 or visit www.111.nhs.uk\nOur Clinical Team\nDr Narendra P. S. Teotia (m)\nM.B.B.S; M.D (Medicine) BSc\nDr Teotia has been practicing in Dagenham since 1980. Special interests include Respiratory medicine , Diabetes, Cardiovascular health and Joint Injections, musculoskeletal medicine and joint injections. He has been a GP appraiser, GP Mentor for many years and at present is a member of the Local Medical Committee.\nHe speaks English, Hindi and understands Punjabi, Urdu and Gujarati.\nDr Tina Teotia (f)\nMA, MRCGP, MBBS, BSc, DCH, DFFP\nDr Tina qualified from University College London in 2002. She completed her Masters in Medical Ethics and Law in 2009.  Special interests include women’s health, child health, cardiology, contraception, evidence based prescribing and medical law.\u000b\u000bShe speaks English, French and understands Hindi and Punjabi\u000b\u000bShe is a member of the LMC (Local medical committee), and is a GP appraiser.\nPractice Nurse\nNana Yeboah\nWorks  on Thursdays.\nAdministrative Team\nMrs. Saroj Teotia – Practice Manager\nBSc, Amspar Diploma in Practice Management.\nShe has 40 years’ experience in GP practice management. She is responsible for general administration, patient care, audits, practice performance and monitoring the standard of care.\u000b\u000bSpeaks English, Hindi, Punjabi, Urdu and understands Gujarati\nReception Team\nMs Carmen Elena Cimpeanu\nSenior Practice Receptionist and Assistant practice manager\nMrs. Sweta Upadhyay  and Mrs. Namita Gupta\nExperienced practice receptionist and Admin assistant.\nARRS Staff – PCN Employed Clinical and Non-clinical Staff\nMr. Naqib Islam - Clinical Pharmacist\nMs. Shruti Punjankode  and Ms. Bhavya Yadavalli- First Contact Physiotherapist\nNamratha Mourya - Pharmacy Technician\nMehrunisa Cheema- Care Coordinator\nAnjali Patel -  GP Associate\nAppointments:\nRoutine, urgent, telephone, video, online  and face-to-face appointments.\nOur practice offers appointments  with a range of health professionals including a GP, nurse, clinical pharmacist or physiotherapist, depending on your need and clinical condition. Our aim is to ensure that every patient requesting an appointment is able to see the most appropriate Doctor or member of our medical team based on their clinical need and urgency. We offer same day appointment for urgent and emergency medical conditions. Non- urgent appointments are booked as appropriate. Routine review appointments can be booked up to 4 weeks in advance.\nAppointments are offered for 10 minutes for GPs and 15 minutes for Nurses and other health professionals. Children under 16 years of age should always be accompanied by a responsible adult whenever possible.\nYou can book an appointment by :\nLogging in to your NHS App\nOn line services through our practice website\nContacting surgery by phone – 020 8599 7151\nVisiting surgery personally and talking to the receptionist.\nBefore booking an appointment, our receptionist may ask what you need help with. This will help to decide how soon you need to be seen and help to choose the most suitable doctor, nurse or other health professionals to help you.\nOnline Services- Book ap","cbCailpdcE0EvM5E","https://ap.wps.com/l/cbCailpdcE0EvM5E","docx",155721,14,"English","# Our Clinical Team\n## Surgery opening hours\n## Appointments and booking\n## Types of consultation","[{\"question\":\"What are Green Lane Surgery opening hours and what should I do out of hours?\",\"answer\":\"The surgery is open Monday to Friday from 8.00am to 6.30pm and is closed on weekends and public holidays. For medical assistance when the surgery is closed, contact NHS111 by dialing 111 or visit www.111.nhs.uk.\"},{\"question\":\"How can I book an appointment?\",\"answer\":\"You can book by logging in to your NHS App, using online services through the practice website, calling 020 8599 7151, or visiting the surgery and speaking to reception. A receptionist may ask what you need help with to decide how soon you should be seen.\"},{\"question\":\"What types of consultation are available at the practice?\",\"answer\":\"Consultations include face-to-face visits, telephone calls, online e-consultation, video calls, home visits for genuinely housebound patients, and group consultations for managing chronic diseases. Each type is used depending on the need and clinical condition.\"}]","Practice Information for Patients and Carers - Our Clinical Team | DOCX",1789715682,35]