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The manual grows out of a 2007 review of tribunal timeliness, later expanded into best-practices recommendations on tribunal processes and organization. It describes the need for practical guidance for tribunal members and staff, including fair decision-making and user-focused accessibility. The text also acknowledges contributors and outlines an intended use for orientation, training, and fairness-focused improvements.","Acknowledgements   \nOmbudsman Saskatchewan would like to thank the following for their assistance and materials. Dianne Flood and the staff of the Administrative Justice Office (AJO) in British Columbia and Heather MacNaughton of the British Columbia Council of Administrative Tribunals (BCCAT) for their helpful advice and information about administrative tribunal training and for permission to adapt AJO and BCCAT materials for this manual.  \nThe British Columbia Human Rights Tribunal, the Society of Ontario Adjudicators and Regulators (SOAR), and Bryan Salte of the Saskatchewan College of Physicians and Surgeons for permission to reference portions of their materials.  \nBrian Harris, Leah McDonald, Debbie Scriver, Luigi Mazzotti and Elaine Gohlke of the Regina Development Appeals Board for reviewing this manual and providing their input.  \nSaskatchewan’s Ministry of Justice and Attorney General, and the Dispute Resolution Office, in particular, Doug Moen Q.C. , Gerald Tegart Q.C. , Glen Gardner and most importantly Melissa Wallace, the primary author of this manual.  \nThe Ombudsman would also like to acknowledge our staff whose dedication and hard work made this manual possible, in particular, Gordon Mayer (General Counsel), Janet Mirwaldt (Project Lead), Leila Dueck (Director of Communications), Jaime Carlson (Legal Researcher/Writer), Karen Topolinski (Researcher), Jeff Cain (Reviewer) and Azteca Landry (Administrative Support) .  \nThis page has been intentionally left blank.  \nA Few Words from the Ombudsman  \nOne of the goals of Ombudsman Saskatchewan is to look at issues systemically. When we receive complaints from citizens, we want to ensure that, in addition to looking at the specifics of a citizen’s complaint, we also look at a broader picture in the hope that our efforts might have a positive impact for many people.  \nIt was with that goal in mind that we completed our 2007 review of administrative tribunals in Saskatchewan entitled Hearing Back: Piecing Together Timeliness in Saskatchewan’s Administrative Tribunals. Initially designed asa review of the timeliness of decision-making by administrative tribunals, the report was broadened, partly as a result of requests from the tribunals themselves. The final product was a best-practices review of a number of aspects of the processes and organization of the “admin tribs.”  \nHearing Back contained 27 recommendations for improving the practice of tribunals.  \nKevin Fenwick, Q.C. Directly and indirectly, several of those  \nSaskatchewan Ombudsman recommendations referred to the need for  \nbetter training for their members and staff.  \nIn further support of those recommendations, Ombudsman Saskatchewan embarked on a project in 2009 in cooperation with the Dispute Resolution Office, a branch of Saskatchewan Justice, to develop a resource that would be responsive to the need for training. This manual is the product of our efforts.  \nThis manual was written with several purposes in mind. It is intended to be a desktop resource to help tribunal members and staff use best practices in the design and delivery of their processes. We also expect that it will be used as a tool for orientation and training of members of administrative tribunals. Finally, we hope that public servants and others whose decisions may be appealed to administrative tribunals will find this manual a useful resource for best practices with respect to fairness.  \nWe recognize that good materials already exist to guide administrative tribunals in the design and implementation of their processes. Many of those resources, however, are written for tribunals with more formal and complicated processes. Our hope is to provide a manual that will be a simple, easy-to-read guide, especially for those tribunals who operate relatively informally without the benefit of a large support staff. After we tabled our Hearing Back report in the Legislative Assembly of Saskatchewan in December 2007, I was asked to present a number","cbCainWn9Sv3aXtG","https://ap.wps.com/l/cbCainWn9Sv3aXtG","pdf",1939283,128,"English","en",105,"# Acknowledgements\n# A Few Words from the Ombudsman\n# Introduction","[{\"question\":\"What prompted the creation of the manual described in the text?\",\"answer\":\"The manual was developed following recommendations from Ombudsman Saskatchewan’s 2007 review of administrative tribunals, with a later 2009 project undertaken to create a responsive training resource.\"},{\"question\":\"What is the manual intended to help tribunal members and staff do?\",\"answer\":\"It is intended as a desktop best-practices resource to support the design and delivery of tribunal processes, and as a tool for orientation and training.\"},{\"question\":\"How does the text define fairness in the context of administrative tribunals?\",\"answer\":\"Fairness includes what a tribunal decides, how it makes decisions, and how it treats people while making those decisions.\"}]","Practice-Essentials-Final-with-Cover | PDF",1791022543,323,{"code":4,"msg":82,"data":83},"ok",{"site_id":75,"language":74,"slug":84,"title":65,"keywords":85,"description":66,"schema_data":86,"social_meta":140,"head_meta":142,"extra_data":144,"updated_unix":145},"practice-essentials-final-with-cover","",{"@graph":87,"@context":139},[88,102,122],{"@type":89,"itemListElement":90},"BreadcrumbList",[91,95,97,100],{"item":92,"name":93,"@type":94,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":96,"name":9,"@type":94,"position":14},"https://docshare.wps.com/document/",{"item":98,"name":40,"@type":94,"position":99},"https://docshare.wps.com/document/research-report/",3,{"item":101,"name":65,"@type":94,"position":19},"https://docshare.wps.com/document/practice-essentials-final-with-cover/501675/",{"url":101,"name":65,"@type":103,"image":104,"author":109,"headline":65,"publisher":111,"fileFormat":114,"inLanguage":74,"description":66,"dateModified":115,"datePublished":116,"encodingFormat":114,"isAccessibleForFree":117,"interactionStatistic":118},"DigitalDocument",{"url":105,"@type":106,"width":107,"height":108},"https://docshare.wps.com/thumbnails/practice-essentials-final-with-cover/501675.png","ImageObject",300,407,{"name":63,"@type":110},"Person",{"url":92,"name":112,"@type":113},"DocShare","Organization","application/pdf","2026-10-17","2026-10-03",true,{"@type":119,"interactionType":120,"userInteractionCount":24},"InteractionCounter",{"@type":121},"ViewAction",{"@type":123,"mainEntity":124},"FAQPage",[125,131,135],{"name":126,"@type":127,"acceptedAnswer":128},"What prompted the creation of the manual described in the text?","Question",{"text":129,"@type":130},"The manual was developed following recommendations from Ombudsman Saskatchewan’s 2007 review of administrative tribunals, with a later 2009 project undertaken to create a responsive training resource.","Answer",{"name":132,"@type":127,"acceptedAnswer":133},"What is the manual intended to help tribunal members and staff do?",{"text":134,"@type":130},"It is intended as a desktop best-practices resource to support the design and delivery of tribunal processes, and as a tool for orientation and training.",{"name":136,"@type":127,"acceptedAnswer":137},"How does the text define fairness in the context of administrative tribunals?",{"text":138,"@type":130},"Fairness includes what a tribunal decides, how it makes decisions, and how it treats people while making those decisions.","https://schema.org",{"og:url":101,"og:type":141,"og:title":65,"og:site_name":112,"og:description":66},"article",{"robots":143,"canonical":101},"index,follow",{"doc_id":61,"site_id":75},1791363189]