[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-505953-105":59,"doc-detail-505953-en":123},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":116,"head_meta":118,"extra_data":120,"updated_unix":122},105,"en","police-communications-operator-hiring-process","Police Communications Operator Hiring Process","","Police Communications Operator Hiring Process outlines a multi-step recruitment workflow from initial online application through final appointment. Applicants complete an online application, undergo orientation and a CritiCall test covering decision-making, multitasking, memory, map reading, cross-referencing, and comprehension, then submit a Personal History Statement. The process continues with an oral board interview and PHS review, continuous background investigation, shadow day observation, truth verification via Voice Stress Analysis or polygraph, conditional offer, psychological and medical examinations, urine drug screening, and a final appointment letter with position, start date, and salary.",{"@graph":69,"@context":115},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/police-communications-operator-hiring-process/505953/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/police-communications-operator-hiring-process/505953.png","ImageObject",300,407,{"name":92,"@type":93},"MrHarris58","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-06","2026-10-04",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109],{"name":110,"@type":111,"acceptedAnswer":112},"How does the background check and truth verification work?","Question",{"text":113,"@type":114},"Background investigations continue to review items in the Personal History Statement, including criminal history, credit history, employment and education verification, references, fingerprinting, and a home visit. Truth verification uses Voice Stress Analysis (VSA) or a polygraph to confirm information and check for omissions or falsifications.","Answer","https://schema.org",{"og:url":83,"og:type":117,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":119,"canonical":83},"index,follow",{"doc_id":121,"site_id":62},505953,1791266714,{"code":4,"msg":5,"data":124},{"doc_id":121,"user_id":125,"nickname":92,"user_avatar":126,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":127,"file_id":128,"file_url":129,"file_type":130,"file_size":131,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":132,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":133,"faqs":134,"seo_title":135,"seo_description":67,"update_tm":136,"read_time":39,"preview_page_count":4},687212988360,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Police Communications Operator Hiring Process  \nStep 1  \nOnline Application & Review  \nAll applicants must complete the online application at Careers webpage. If you have questions about the application process, please contact the UMPD’s HR department at [HumanResources@umpd.umd.edu](HumanResources@umpd.umd.edu). Once we receive your application, a HR representative from the department will review it to ensure you meet the minimum qualifications for the position.  \nStep 2  \nOrientation and testing-CritiCall  \nApplicants who meet the minimum qualifications of the position will be sent an email invitation to attend an orientation to discuss the role of the Police Communications Operator position and to complete an online CritiCall test. CritiCall is used by many emergency service organizations to assess candidates on skills that are fundamental to the high-pressure situations that 911 dispatchers will encounter. Modules include decision-making, multi-tasking, memory, map reading, cross-referencing, and reading comprehension. Orientation and testing take approximately 2-3 hours. After orientation, applicants who pass the CritiCall test will be given a link to the Personal History Statement (PHS); to be completed and returned in approximately two weeks.  \nStep 3  \nOral Board Interview/PHR Review  \nUMPD’s Communications Manager will schedule an oral board interview approximately 2-3 weeks after you submit your Personal History Statement. An interview panel asks each candidate the same set of 10- 12 questions using a structured interview format. Candidates are evaluated as “recommended” or “notrecommended”. Following the interview, a background investigator will meet with you to go over your Personal History Statement and discuss any areas that need more clarification.  \nStep 4  \nBackground Check Evaluation (continuous)  \nUMPD’s background investigations team continues to review the information provided on your Personal History Statement including but not limited to criminal history, credit history, employment history, education verification, personal/professional references, fingerprinting, and a home visit.  \nStep 5  \nShadow Day  \nSpend the day sitting alongside one of UMPD’s Police Communications Operators and get a glimpse of what the position entails. This is your opportunity to observe the environment, culture, type of calls that come in, general practices and software systems used. Come with your questions!  \nStep 6  \nTruth Verification  \nThe Voice Stress Analysis (VSA) or Polygraph is used to confirm information that was presented in your background check and personal history statement, including employment history, crimes, drug use, use of physical force on another person, and any omissions, falsifications, or contractions in your personal history statement.  \nStep 7  \nConditional Offer  \nA conditional offer is an important step in becoming eligible for hire. This means that a candidate is nearing the end of the background process and upon successful completion of the remaining examinations, will be recommended for hire.  \nStep 8  \nPsychological Exam  \nUMPD’s background unit will arrange a psychological evaluation with the department’s contracted licensed psychiatrist. During the exam, candidates are asked a series of questions regarding their work  \nhistory, lifestyle, background, and any problems or concerns they may have regarding the position. The examination includes both a written examination and a clinical interview.  \nStep 9  \nMedical Examination  \nThe medical examination will be arranged with the Backgrounds unit with an agency physician. You cannot obtain a medical clearance from your own physician. Medical examination aims to determine whether a candidate is medically qualified to perform the functional requirements of the position.  \nStep 10  \nDrug Screening  \nUMPD’s background unit will schedule your urine drug test at a local lab.  \nStep 11  \nFinal Offer of Appointment  \nOnce you have been selected for hire, y","cbCaidSIAlwzFd9z","https://ap.wps.com/l/cbCaidSIAlwzFd9z","pdf",81706,"English","# Step 1 - Online Application & Review\n# Step 2 - Orientation and testing-CritiCall\n# Step 3 - Oral Board Interview/PHR Review\n# Step 4 - Background Check Evaluation (continuous)\n# Step 5 - Shadow Day\n# Step 6 - Truth Verification\n# Step 7 - Conditional Offer\n# Step 8 - Psychological Exam\n# Step 9 - Medical Examination\n# Step 10 - Drug Screening\n# Step 11 - Final Offer of Appointment","[{\"question\":\"How does the background check and truth verification work?\",\"answer\":\"Background investigations continue to review items in the Personal History Statement, including criminal history, credit history, employment and education verification, references, fingerprinting, and a home visit. Truth verification uses Voice Stress Analysis (VSA) or a polygraph to confirm information and check for omissions or falsifications.\"}]","Police Communications Operator Hiring Process | PDF",1791156167]