[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-396704-105":59,"doc-detail-396704-en":124},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":117,"head_meta":119,"extra_data":121,"updated_unix":123},105,"en","performance-indicators-for-client-sqe2-interview-assessment","Performance Indicators for Client SQE2 Interview Assessment","","Performance indicators defining competence and non-competence for candidates in the Client SQE2 interview assessment. The framework evaluates client-focused interviewing, including active listening, appropriate questioning, and the effective use of open and closed questions. It also assesses clear and suitable communication, professional conduct, and respectful treatment with sensitivity to diversity. Finally, it measures how candidates establish trust through managing client expectations and responding to client concerns with interest and empathy.",{"@graph":69,"@context":116},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/performance-indicators-for-client-sqe2-interview-assessment/396704/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Melati","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-09-26",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112],{"name":103,"@type":104,"acceptedAnswer":105},"What skills are required to listen to the client and use questioning effectively?","Question",{"text":106,"@type":107},"The candidate should demonstrate active listening and engagement, avoid interrupting, avoid assumptions and judgement, and ask appropriate questions using a mix of open and closed questions to elicit relevant information.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"How should a candidate communicate when technical legal terms are necessary?",{"text":111,"@type":107},"The candidate should use language the client can easily understand, and when technical terms are required, explain them clearly and succinctly.",{"name":113,"@type":104,"acceptedAnswer":114},"What indicators show professionalism in the interview?",{"text":115,"@type":107},"Competent candidates impart difficult or unwelcome news with sensitivity, treat the client with courtesy and respect, maintain polite rapport, balance professional distance with interest, and control the interview through calm, organised, efficient behaviour.","https://schema.org",{"og:url":83,"og:type":118,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":120,"canonical":83},"index,follow",{"doc_id":122,"site_id":62},396704,1790447160,{"code":4,"msg":5,"data":125},{"doc_id":122,"user_id":126,"nickname":87,"user_avatar":127,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":128,"file_id":129,"file_url":130,"file_type":131,"file_size":132,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":133,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":134,"faqs":135,"seo_title":136,"seo_description":67,"update_tm":123,"read_time":39},962085570644,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","PERFORMANCE INDICATORS FOR CLIENT SQE2 INTERVIEW ASSESSMENT  \n\n| Skills | Indicators demonstrating competence | Indicators that do not demonstrate competence |\n| --- | --- | --- |\n| Listen to the client and use questioning effectively to enable the client to tell the solicitor what is important to them. | • The candidate demonstrates active listening skills and engagement with the client, for example by\u003Cbr>o listening attentively (use of facial\u003Cbr>expressions/body language/tone of voice/ may evidence this)\u003Cbr>o avoiding interrupting the client\u003Cbr>o listening without judgement\u003Cbr>o avoiding making assumptions\u003Cbr>• The candidate asks appropriate questions (e.g. questions designed to elicit relevant information from the client)\u003Cbr>• The candidate uses a combination of open and closed questions. An open question is a question which invites the client to share more detailed information [e.g. it](e.g. it) could be a question beginning with the words “tell me about the property you would like to buy…”Closed questions could be questions where the response would be‘yes’ or‘no’ e.g.“Do you own your own property”) | • The candidate appears disinterested (e.g. facial expressions/body language/tone of voice indicate a lack of engagement with the client)\u003Cbr>• The candidate appears distracted/reluctant to address the client’s concerns (e.g. tied to their own agenda/over reliant on their notes/repeating information the client has already\u003Cbr>provided/interrupting the client)\u003Cbr>• The candidate does not ask appropriate or relevant questions\u003Cbr>• The candidate uses only closed questions or does not use sufficient/appropriate open questions, which prevents the client from explaining what is important to them |\n|  |  |  |\n\n\n| Communicate and explain in a way that is suitable for the client to understand. | • The candidate uses language which is easily understood by the client\u003Cbr>• Where it is necessary to use technical language that a client would not understand, the candidate explains the legal terms clearly and succinctly (e.g.“restrictive covenant”; “legal easement”;“age contingency”; “nil rate band”) | • The candidate’s explanations are verbose, legalistic, complicated, rambling or confused and not understood by the client\u003Cbr>• The candidate uses technical language when necessary but provides little, if any, explanation and/or the explanations provided are vague, even when questioned by the client |\n| --- | --- | --- |\n|  |  |  |\n| Conduct themselves in a professional manner and treat the client with courtesy, respect and politeness including respecting diversity where relevant. | • The candidate imparts difficult or unwelcome news clearly and with sensitivity\u003Cbr>• The candidate treats the client with courtesy and respect\u003Cbr>• The candidate behaves politely and builds rapport with the client\u003Cbr>• The candidate’s behaviour achieves the right balance of professional distance whilst being interested in the client’s problem\u003Cbr>• The candidate maintains control of the interview (e.g. the candidate is wellorganised ; calm, composed and efficient, and does not appear rushed) | • The candidate’s behaviour towards the client is consistently insensitive\u003Cbr>• The candidate has an overly familiar, casual, or highly informal manner e.g. the candidate is flippant or makes jokes with client\u003Cbr>• The candidate’s behaviour is rude ; abrupt ; dismissive ; disrespectful ; judgemental ; or patronising\u003Cbr>• The candidate is hesitant throughout or lacking in confidence ; appears rushed and flustered ; is not in control of the interview |\n|  |  |  |\n| Demonstrate client-focus in their approach to the client and the issues (i.e. | • The candidate demonstrates an understanding of the client’s problem from the client’s perspective (e.g. the candidate | • The candidate does not approach or appreciate the client’s problem from the client’s perspective |\n\n\n| demonstrate an understanding of the problem from the client’s point of view and what the client wants to achieve, n","cbCaigHse2453PAe","https://ap.wps.com/l/cbCaigHse2453PAe","pdf",126605,"English","# Skills\n## Listen and question effectively\n## Communicate and explain clearly\n## Professional manner and courtesy\n## Client-focus approach\n## Build trust through effective relationships","[{\"question\":\"What skills are required to listen to the client and use questioning effectively?\",\"answer\":\"The candidate should demonstrate active listening and engagement, avoid interrupting, avoid assumptions and judgement, and ask appropriate questions using a mix of open and closed questions to elicit relevant information.\"},{\"question\":\"How should a candidate communicate when technical legal terms are necessary?\",\"answer\":\"The candidate should use language the client can easily understand, and when technical terms are required, explain them clearly and succinctly.\"},{\"question\":\"What indicators show professionalism in the interview?\",\"answer\":\"Competent candidates impart difficult or unwelcome news with sensitivity, treat the client with courtesy and respect, maintain polite rapport, balance professional distance with interest, and control the interview through calm, organised, efficient behaviour.\"}]","Performance Indicators for Client SQE2 Interview Assessment | PDF"]