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We provide content, assessment and digital services to schools, colleges and universities, as well as professional and vocational education to learners to help increase their skills and lifelong employability prospects. We believe that wherever learning flourishes so do people.  \nReferences to third-party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)  \nAll information in this specification is correct at time of publication.  \nPublication code: VQ000295  \nAll the material in this publication is copyright © Pearson Education Limited 2024  \nSummary of specification Issue 2 changes for:  \nPearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland)  \n\n| Summary of changes made between previous Issue 1 and this current Issue 2 | Page number |\n| --- | --- |\n| Structure: Fibre Telecoms pathway.\u003Cbr>Number of pathway mandatory credits (from Group B) that must be achieved – amended to 12. | 5 |\n\nContents  \n1 Introducing the qualifications 1  \nWhat are Pearson competence-based qualifications? 1  \nQualifications purpose 1  \nIndustry support and recognition 2  \nFunding 2  \n2 Qualification summary and key information 3  \n3 Qualification structures 4  \nUnderstanding the unit structure 4  \nPathways 4  \nPearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) 5  \n4 Assessment requirements 13  \nAssessment strategy 13  \nLanguage of assessment 13  \nInternal assessment 13  \nPresenting evidence 14  \nAssessment of knowledge and understanding 15  \nAssessor requirements 15  \n5 Centre recognition and approval 16  \nApprovals agreement 16  \nCentre resource requirements 17  \n6 Access to qualifications 18  \nAccess to qualifications for learners with disabilities or specific needs 18  \nReasonable adjustable and special consideration 18  \n7 Recognising prior learning and achievement 19  \n8 Quality assurance of centres 20  \n9 Units 21  \nUnit 101: Health and Safety in ICT 22  \nUnit 302: Develop Own Effectiveness and Professionalism 24  \nUnit 103: Customer Care in ICT 28  \nUnit 203: Customer Care in ICT 32  \nUnit 303: Customer Care in ICT 37  \nUnit 104: Interpersonal and Written Communication 40  \nUnit 204: Interpersonal and Written Communication 43  \nUnit 304: Interpersonal and Written Communication 47  \nUnit 206: Technical Fault Diagnosis 52  \nUnit 306: Technical Fault Diagnosis 56  \nUnit 406: Technical Fault Diagnosis 61  \nUnit 107: Working with ICT Hardware and Equipment 66  \nUnit 207: Working with ICT Hardware and Equipment 69  \nUnit 307: Working with ICT Hardware and Equipment 73  \nUnit 407: Working with ICT Hardware and Equipment 77  \nUnit 314: Customer Apparatus and Line Installation 81  \nUnit 116: Remote Support for Products or Services 88  \nUnit 216: Remote Support for Products or Services 91  \nUnit 316: Remote Support for Products or Services 96  \nUnit 416: Remote Support for ICT Products or Services 101  \nUnit 117: Security of ICT Systems 104  \nUnit 317: Security of ICT Systems 108  \nUnit 417: Security of ICT Systems 112  \nUnit 118: Software Installation and Upgrade 115  \nUnit 218: Software Installation and Upgrade 118  \nUnit 219: System Management 124  \nUnit 319: System Management 126  \nUnit 120: System Operation 129  \nUnit 220: ICT System Operation 132  \nUnit 320: System Operation 135  \nUnit 321: Technical Advice and Guidance 142  \nUnit 421: Technical Advice and Guidance 146  \nUnit 222: Testi","cbCainu0KJcVDHib","https://ap.wps.com/l/cbCainu0KJcVDHib","pdf",1353115,275,"English","# Introducing the qualifications\n## What are Pearson competence-based qualifications?\n## Qualifications purpose\n## Industry support and recognition\n## Funding\n# Qualification summary and key information\n# Qualification structures\n## Understanding the unit structure\n## Pathways\n# Assessment requirements\n## Assessment strategy\n## Language of assessment\n## Internal assessment\n## Presenting evidence\n## Assessor requirements\n# Centre recognition and approval\n## Approvals agreement\n## Centre resource requirements\n# Access to qualifications\n## Access for learners with disabilities or specific needs\n## Reasonable adjustments and special consideration\n# Recognising prior learning and achievement\n# Quality assurance of centres\n# Units\n## Unit 101: Health and Safety in ICT\n## Unit 302: Develop Own Effectiveness and Professionalism\n## Unit 103: Customer Care in ICT\n## Unit 203: Customer Care in ICT\n## Unit 206: Technical Fault Diagnosis\n## Unit 306: Technical Fault Diagnosis\n## Unit 107: Working with ICT Hardware and Equipment\n## Unit 314: Customer Apparatus and Line Installation\n## Unit 117: Security of ICT Systems\n## Unit 118: Software Installation and Upgrade\n## Unit 219: System Management\n## Unit 120: System Operation\n## Unit 321: Technical Advice and Guidance\n## Unit 222: Testing ICT Systems\n## Unit 323: User Profile Administration\n## Unit 324: Using and Managing Bowman Systems for Advanced Signallers\n## Unit 127: Using Email\n## Unit 128: Using the Internet\n## Unit 129: Presentation Software\n## Unit 132: Word Processing Software\n## Unit 335: Copper Cable Jointing and Closure Techniques\n## Unit 236: Introduction to Fibre Telecommunications\n## Unit 336: Fibre Telecommunications Techniques\n## Unit 440: Customer Care for IT and Telecoms Professionals","[{\"question\":\"What is the Pearson competence-based approach used in this qualification?\",\"answer\":\"Pearson competence-based qualifications are work-based and help learners develop and demonstrate competence aligned to their area of work or job role. Requirements for competence are set by occupational standards.\"},{\"question\":\"What changes are included in Issue 2 compared with Issue 1?\",\"answer\":\"Issue 2 includes a pathway structure update for Fibre Telecoms. It amends the number of pathway mandatory credits (from Group B) required to be achieved to 12.\"},{\"question\":\"How does the specification structure the qualification’s assessment?\",\"answer\":\"The document specifies an assessment strategy, the language of assessment, internal assessment processes, and requirements for presenting evidence. It also outlines assessor requirements and related assessment of knowledge and understanding.\"}]","Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) - Issue 2 - Specification | PDF",1792468044,693]