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We provide content, assessment and digital services to schools, colleges and universities, as well as professional and vocational education to learners to help increase their skills and lifelong employability prospects. We believe that wherever learning flourishes so do people.  \nReferences to third-party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)  \nAll information in this specification is correct at time of publication.  \nPublication code: VQ000296  \nAll the material in this publication is copyright © Pearson Education Limited 2024  \nContents  \n1 Introducing the qualifications 1  \nWhat are Pearson competence-based qualifications? 1  \nQualifications purpose 1  \nIndustry support and recognition 2  \nFunding 2  \n2 Qualification summary and key information 3  \n3 Qualification structures 6  \nUnderstanding the unit structure 6  \nPathways 6  \nPearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) 7  \nPearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) 14  \nPearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) 22  \n4 Assessment requirements 29  \nAssessment strategy 29  \nLanguage of assessment 29  \nInternal assessment 29  \nPresenting evidence 30  \nAssessment of knowledge and understanding 31  \nAssessor requirements 31  \n5 Centre recognition and approval 32  \nApprovals agreement 32  \nCentre resource requirements 33  \n6 Access to qualifications 34  \nAccess to qualifications for learners with disabilities or specific needs 34  \nReasonable adjustable and special consideration 34  \n7 Recognising prior learning and achievement 35  \n8 Quality assurance of centres 36  \n9 Units 37  \nUnit 101: Health and Safety in ICT 38  \nUnit 202: Develop Own Effectiveness and Professionalism 40  \nUnit 302: Develop Own Effectiveness and Professionalism 43  \nUnit 402: Develop Own Effectiveness and Professionalism 47  \nUnit 103: Customer Care in ICT 51  \nUnit 203: Customer Care in ICT 55  \nUnit 303: Customer Care in ICT 60  \nUnit 104: Interpersonal and Written Communication 63  \nUnit 204: Interpersonal and Written Communication 66  \nUnit 304: Interpersonal and Written Communication 70  \nUnit 206: Technical Fault Diagnosis 75  \nUnit 306: Technical Fault Diagnosis 79  \nUnit 406: Technical Fault Diagnosis 85  \nUnit 107: Working with ICT Hardware and Equipment 89  \nUnit 207: Working with ICT Hardware and Equipment 92  \nUnit 307: Working with ICT Hardware and Equipment 96  \nUnit 407: Working with ICT Hardware and Equipment 100  \nUnit 314: Customer Apparatus and Line Installation 104  \nUnit 116: Remote Support for Products or Services 111  \nUnit 216: Remote Support for Products or Services 115  \nUnit 316: Remote Support for Products or Services 120  \nUnit 416: Remote Support for ICT Products or Services 125  \nUnit 117: Security of ICT Systems 128  \nUnit 317: Security of ICT Systems 132  \nUnit 417: Security of ICT Systems 136  \nUnit 118: Software Installation and Upgrade 139  \nUnit 218: Software Installation and Upgrade 142  \nUnit 219: System Management 148  \nUnit 319: System Management 151  \nUnit 120: System Operation 154  \nUnit 220: ICT System Operation 157  \nUnit 320: System Oper","cbCairDR54GZ1Bc3","https://ap.wps.com/l/cbCairDR54GZ1Bc3","pdf",1703114,299,"English","# Introducing the qualifications\n## What are Pearson competence-based qualifications?\n## Qualifications purpose\n## Industry support and recognition\n## Funding\n# Qualification summary and key information\n# Qualification structures\n## Understanding the unit structure\n## Pathways\n## Pearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)\n## Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)\n## Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)\n# Assessment requirements\n## Assessment strategy\n## Language of assessment\n## Internal assessment\n## Presenting evidence\n## Assessment of knowledge and understanding\n## Assessor requirements\n# Centre recognition and approval\n## Approvals agreement\n## Centre resource requirements\n# Access to qualifications\n## Access to qualifications for learners with disabilities or specific needs\n## Reasonable adjustable and special consideration\n# Recognising prior learning and achievement\n# Quality assurance of centres\n# Units\n## Unit 101: Health and Safety in ICT\n## Unit 103: Customer Care in ICT\n## Unit 104: Interpersonal and Written Communication\n## Unit 206: Technical Fault Diagnosis\n## Unit 107: Working with ICT Hardware and Equipment\n## Unit 116: Remote Support for Products or Services\n## Unit 117: Security of ICT Systems\n## Unit 118: Software Installation and Upgrade\n## Unit 120: System Operation\n## Unit 321: Technical Advice and Guidance\n## Unit 222: Testing ICT Systems\n## Unit 223: User Profile Administration\n## Unit 324: Using and Managing Bowman Systems for Advanced Signallers\n## Unit 127: Using Email\n## Unit 128: Using the Internet\n## Unit 129: Presentation Software\n## Unit 132: Word Processing Software\n# Appeals\n# Malpractice\n# Further information and publications\n# Glossary","[{\"question\":\"What are Pearson competence-based qualifications in the IT and Telecoms area?\",\"answer\":\"They are work-based qualifications that let learners develop and demonstrate competence in an area of work or job role linked to the qualification.\"},{\"question\":\"How does the specification structure assessment and evidence?\",\"answer\":\"It provides an assessment strategy, defines the language of assessment, explains internal assessment, and sets expectations for presenting evidence and assessing knowledge and understanding.\"},{\"question\":\"What support does the specification include for centres and learners?\",\"answer\":\"It covers centre recognition and approval, centre resource requirements, access arrangements for learners with disabilities or specific needs, reasonable adjustments, and special consideration. It also includes guidance on recognising prior learning and achievement.\"}]","Pearson BTEC Level 2-4 Diploma in Competence for IT and Telecoms Professionals (Wales) - Specification - Issue 2 | PDF",1792468045,753]