[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-160334-en":3,"doc-seo-160334-105":30,"detail-sidebar-cat-0-en-105":91},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":4,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":14,"update_tm":28,"read_time":29},160334,2336474466712,"Quinn Holloway","https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd",8,"Research & Report","PCA Tied Tenants Survey 2026 Executive Summary - Tenant Satisfaction and Key Findings","Executive Summary for the PCA tied tenants survey wave in 2026, commissioned by the Pubs Code Adjudicator and conducted by Ipsos across regulated pub companies owning 500+ tied pubs in England and Wales. It outlines survey aims, methodology, and the tenant profile, then reports changes in tenant satisfaction with their pub company relationship. Results highlight a decline in overall satisfaction to 56%, shifts in company ranking, and key considerations including agreement type, rent negotiations, repairs, and the role of professional advice.","PCA Tied Tenants Survey 2026 Executive Summary  \nJune 2026  \nContents  \nExecutive summary.......................................................................................................................... 3  \nBackground .................................................................................................................................. 3  \nTenant satisfaction ...................................................................................................................... 3  \nExperience of Pubs Code Rights.................................................................................................. 5  \nRent negotiations......................................................................................................................... 6  \nRepairs and premises insurance.................................................................................................. 6  \nProfessional advice...................................................................................................................... 7  \nTrust in the PCA............................................................................................................................ 7  \nConclusions ...................................................................................................................................... 8  \nFurther reading................................................................................................................................. 9  \nExecutive summary  \nBackground  \nIpsos was commissioned by the Pubs Code Adjudicator (PCA) to conduct three annual waves of the PCA tied tenants survey in 2025, 2026 and 2027. This builds on the previous three years of the survey – run by Ipsos – between 2022 and 2024. The 2026 survey questions are for the most part a repeat of last year. It measures familiarity with the Pubs Code, awareness of tenant rights, and tenant satisfaction with their pub company relationship. New questions introduced last year on rent negotiations, repairs and satisfaction with the Business Development Manager (BDM) have been repeated and there are new questions for 2026 on whether tenants seek professional advice before their tenancy begins and the importance they place on such advice.  \nThis year’s survey followed a similar approach to the past two years. Ipsos interviewed 1,201 tenants across the six regulated pub companies that own 500 or more tied pubs in England and Wales. Interviews took place by telephone between 12th January – 27th March 2026. Ipsos ensureda representative sample by randomly approaching tenants within quotas set to reflect the makeup of the tied tenant population. Quotas were placed on interviews achieved by size of pub company estate and region within. More detail on how this work was conducted can be found in the technical annex that accompanies this and other research outputs.  \nA representative mix of tenants was surveyed by region and the estate size of the various pub companies. In terms of tenant demographics, the tenant profile surveyed is similar to previous years. The majority of tenants are men (62%) and tend to be older, with 68% aged 45 and over and one in ten being aged 16-34 (9%) . The majority of tenants are white (93%) . Just over one in ten said their day-to-day activities are limited ‘a little’ or ‘a lot’ because of a health problem or disability lasting at least 12 months (14%) . Most tenants surveyed are single operator outfits (85%), with just over half (51%) having held tenancies, either at their pub or another, for ten years or more. Almost all tenants (96%) had their most recent agreement come into force following the introduction of the Pubs Code in 2016. Over half (54%) have had their most recent agreement for 2 years or less.  \nTenant satisfaction  \nThis year, tenant satisfaction with the relationship with their pub company has fallen from 61% in 2025 to 56% in 2026 a significant decrease. This marks a sharp drop compared to ","cbCaieQLB4hZlwQK","https://ap.wps.com/l/cbCaieQLB4hZlwQK","pdf",223130,1,11,"English","en",105,"# Executive summary\n# Background\n# Tenant satisfaction\n# Experience of Pubs Code Rights\n# Rent negotiations\n# Repairs and premises insurance\n# Professional advice\n# Trust in the PCA\n# Conclusions\n# Further reading","[{\"question\":\"What is the purpose of the PCA tied tenants survey in 2026?\",\"answer\":\"The survey assesses familiarity with the Pubs Code, awareness of tenant rights, and tenant satisfaction with the tenant–pub company relationship. It also repeats prior questions and introduces new ones on rent negotiations, repairs, and professional advice before tenancy begins.\"},{\"question\":\"How was the 2026 survey conducted and who participated?\",\"answer\":\"Ipsos interviewed 1,201 tenants by telephone between 12 January and 27 March 2026 across six regulated pub companies owning 500+ tied pubs in England and Wales. A representative sample was achieved through randomized tenant outreach within quotas reflecting estate size and region.\"},{\"question\":\"What changed in tenant satisfaction from 2025 to 2026?\",\"answer\":\"Overall tenant satisfaction fell from 61% in 2025 to 56% in 2026. The report also notes a decline for Marston’s and Stonegate, while Star shows a relatively stronger position despite a year-on-year drop.\"}]","PCA Tied Tenants Survey 2026 Executive Summary - Tenant Satisfaction and Key Findings | PDF",1788054079,28,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":13,"keywords":34,"description":14,"schema_data":35,"social_meta":86,"head_meta":88,"extra_data":90,"updated_unix":28},"pca-tied-tenants-survey-2026-executive-summary-tenant-satisfaction-and-key-findings","",{"@graph":36,"@context":85},[37,54,68],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":20},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/document/","Document",2,{"item":49,"name":12,"@type":43,"position":50},"https://docshare.wps.com/document/research-report/",3,{"item":52,"name":13,"@type":43,"position":53},"https://docshare.wps.com/document/pca-tied-tenants-survey-2026-executive-summary-tenant-satisfaction-and-key-findings/160334/",4,{"url":52,"name":13,"@type":55,"author":56,"headline":13,"publisher":58,"fileFormat":61,"inLanguage":23,"description":14,"dateModified":62,"datePublished":62,"encodingFormat":61,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":57},"Person",{"url":41,"name":59,"@type":60},"DocShare","Organization","application/pdf","2026-08-30",true,{"@type":65,"interactionType":66,"userInteractionCount":4},"InteractionCounter",{"@type":67},"ViewAction",{"@type":69,"mainEntity":70},"FAQPage",[71,77,81],{"name":72,"@type":73,"acceptedAnswer":74},"What is the purpose of the PCA tied tenants survey in 2026?","Question",{"text":75,"@type":76},"The survey assesses familiarity with the Pubs Code, awareness of tenant rights, and tenant satisfaction with the tenant–pub company relationship. It also repeats prior questions and introduces new ones on rent negotiations, repairs, and professional advice before tenancy begins.","Answer",{"name":78,"@type":73,"acceptedAnswer":79},"How was the 2026 survey conducted and who participated?",{"text":80,"@type":76},"Ipsos interviewed 1,201 tenants by telephone between 12 January and 27 March 2026 across six regulated pub companies owning 500+ tied pubs in England and Wales. A representative sample was achieved through randomized tenant outreach within quotas reflecting estate size and region.",{"name":82,"@type":73,"acceptedAnswer":83},"What changed in tenant satisfaction from 2025 to 2026?",{"text":84,"@type":76},"Overall tenant satisfaction fell from 61% in 2025 to 56% in 2026. The report also notes a decline for Marston’s and Stonegate, while Star shows a relatively stronger position despite a year-on-year drop.","https://schema.org",{"og:url":52,"og:type":87,"og:title":13,"og:site_name":59,"og:description":14},"article",{"robots":89,"canonical":52},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":92},[93,97,101,105,110,115,120,123,128,131,135],{"id":20,"doc_module":4,"doc_module_name":46,"category_name":94,"show_sort_weight":95,"slug":96},"Story & Novel",90,"story-novel",{"id":47,"doc_module":4,"doc_module_name":46,"category_name":98,"show_sort_weight":99,"slug":100},"Literature",80,"literature",{"id":53,"doc_module":4,"doc_module_name":46,"category_name":102,"show_sort_weight":103,"slug":104},"Exam",70,"exam",{"id":106,"doc_module":4,"doc_module_name":46,"category_name":107,"show_sort_weight":108,"slug":109},5,"Comic",60,"comic",{"id":111,"doc_module":4,"doc_module_name":46,"category_name":112,"show_sort_weight":113,"slug":114},6,"Technology",50,"technology",{"id":116,"doc_module":4,"doc_module_name":46,"category_name":117,"show_sort_weight":118,"slug":119},7,"Healthcare",40,"healthcare",{"id":11,"doc_module":4,"doc_module_name":46,"category_name":12,"show_sort_weight":121,"slug":122},30,"research-report",{"id":124,"doc_module":4,"doc_module_name":46,"category_name":125,"show_sort_weight":126,"slug":127},9,"Religion & Spirituality",20,"religion-spirituality",{"id":126,"doc_module":4,"doc_module_name":46,"category_name":129,"show_sort_weight":126,"slug":130},"World Cup","world-cup",{"id":132,"doc_module":4,"doc_module_name":46,"category_name":133,"show_sort_weight":132,"slug":134},10,"Lifestyle","lifestyle",{"id":136,"doc_module":4,"doc_module_name":46,"category_name":137,"show_sort_weight":106,"slug":138},19,"General","general"]