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It explains member services access, personal information items, and identification needs, including the STAR member ID and Texas Benefits Medicaid card. The handbook details how to find and use primary care providers, covers lock-in, plan changes, disenrollment, and outlines covered benefits, extra benefits, care services, specialty and behavioral health, medication guidance, and support programs such as transportation, vision, dental, and women’s health.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/parkland-community-health-plan-pchp-star-medicaid-member-handbook-2025-2026-member-handbook/269288/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/parkland-community-health-plan-pchp-star-medicaid-member-handbook-2025-2026-member-handbook/269288.png","ImageObject",300,407,{"name":92,"@type":93},"McQueen","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-15",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"How can I contact PCHP Member Services?","Question",{"text":113,"@type":114},"Use the Member Services phone number listed in the handbook to reach help. 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CTS is not the insurer or sponsor of PCHP .  \nParkland Community Health Plan  \nSTAR (Medicaid) Member Handbook  \n2025-2026  \nDallas service area  \nServing: Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties  \nMember Services 1-888-672-2277 (toll free)  \nParkland Community Health Plan (PCHP) uses the services of Cognizant Technology Solutions (CTS) . CTS is not the insurer or sponsor of PCHP.  \n[www.ParklandHealthPlan.com](www.ParklandHealthPlan.com)  \n093_041725_MS  \nTable of Contents  \nYour STAR (Medicaid) Member Handbook .................................................................................................... 1  \nParkland Community Health Plan Member Services Department ...................................................................... 2  \nParkland Community Health Plan Privacy Notice ............................................................................................ 5  \nMember Identification (ID) Cards................................................................................................................... 9  \nYour Texas Benefits Medicaid Card ............................................................................................................. 10  \nPrimary Care Providers ................................................................................................................................ 12  \nMedicaid Lock-In Program .......................................................................................................................... 15  \nPhysician Incentive Plan Information ............................................................................................................ 15  \nChanging Health Plans ................................................................................................................................. 15  \nDisenrollment from Parkland Community Health Plan ................................................................................... 16  \nBenefits ...................................................................................................................................................... 16  \nExtra Benefits ............................................................................................................................................. 19  \nHealth Care and Other Services .................................................................................................................... 22  \nSpecialty Care ............................................................................................................................................. 27  \nBehavioral Health........................................................................................................................................ 28  \nMedications ................................................................................................................................................ 30  \nFamily Planning Services ........................","cbCaivuSf0N5XDuC","https://ap.wps.com/l/cbCaivuSf0N5XDuC","pdf",2690959,66,"English","# Your STAR (Medicaid) Member Handbook\n# Parkland Community Health Plan Member Services Department\n# Parkland Community Health Plan Privacy Notice\n# Member Identification (ID) Cards\n# Your Texas Benefits Medicaid Card\n# Primary Care Providers\n# Medicaid Lock-In Program\n# Physician Incentive Plan Information\n# Changing Health Plans\n# Disenrollment from Parkland Community Health Plan\n# Benefits\n# Extra Benefits\n# Health Care and Other Services\n# Specialty Care\n# Behavioral Health\n# Medications\n# Family Planning Services\n# Early Childhood Intervention (ECI)\n# Utilization Management\n# Texas Health Steps Checkups\n# Nonemergency Medical Transportation Program (NEMT)\n# Vision Services\n# Dental Services\n# Interpreter Services\n# Women’s Health\n# Healthy Texas Women Program\n# DSHS Primary Health Care Program\n# Special Health Care Needs\n# Medical Care Decisions\n# Renewal Process","[{\"question\":\"How can I contact PCHP Member Services?\",\"answer\":\"Use the Member Services phone number listed in the handbook to reach help. The handbook also provides the PCHP website for more STAR information.\"},{\"question\":\"What counties are covered by the PCHP STAR service area?\",\"answer\":\"PCHP covers STAR members in Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties.\"},{\"question\":\"What information should be completed for my STAR (Medicaid) personal information?\",\"answer\":\"The handbook includes fields for your STAR member ID number and your primary care provider (PCP) details, such as name, address, and telephone number.\"}]","Parkland Community Health Plan (PCHP) STAR (Medicaid) Member Handbook - 2025-2026 - Member handbook | PDF",166]