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The report provides updates on progress toward net zero, including operational emissions performance versus a 2019 baseline, and introduces a net zero transition plan with focus on fleet decarbonisation, EV transition and property emissions. It also covers environmental management, digital services, employee engagement and wellbeing, health & safety, community campaigns and charity support, and governance priorities aligned with external benchmarks and UN SDGs.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/our-road-to-sustainability-environmental-social-and-governance-report-2025/295457/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/our-road-to-sustainability-environmental-social-and-governance-report-2025/295457.png","ImageObject",300,407,{"name":92,"@type":93},"Fans","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":46},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What sustainability pillars does The AA use in its ESG reporting?","Question",{"text":112,"@type":113},"The report states the framework is built on three pillars: Planet, People and Community, supported by governance.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What is The AA’s net zero target and what emissions scope does it cover?",{"text":117,"@type":113},"The target is net zero for operational emissions by 2035, covering Scope 1 and 2 market-based emissions with at least a 90% reduction in absolute terms by 2035.",{"name":119,"@type":110,"acceptedAnswer":120},"What key progress does the report highlight for vehicle and EV transition?",{"text":121,"@type":113},"It notes that the number of alternative fuel vehicles in operation has been quadrupled and that 98% of patrols are trained to work on EVs, supporting improved EV repair outcomes.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},295457,1789719153,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":46,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":129,"read_time":144,"preview_page_count":4},5909892330395,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Our road to sustainability  \nEnvironmental, Social and Governance report 2025  \nContents  \n Our approach 5  \n Planet 6  \nNet zero update 7  \nNet zero transition plan 8  \nFleet decarbonisation 9  \nEV transition 11  \nProperty emissions 13  \nEnvironmental management 15  \nDigital services 17  \n People 18  \nEmployee engagement 19  \nPeople and Culture 21  \nCapability development 23  \nEmployee wellbeing 24  \nHealth & Safety 25  \nCommunity 27  \nCampaigns 28  \nAA Charitable Trust 29  \nCharity support 31  \nGovernance 34  \nGovernance overview 35  \nGovernance focus areas 37  \nExternal ESG benchmarks 39  \nAlignment with UN Sustainable Development Goals 40  \n | 2  \nA message from our chair  \nRick Haythornthwaite  \nChair of the Board, The AA  \nThe AA exists to create confidence for drivers, now and in the future.  \nThe world around us is changing quickly and we know our business will need to adapt to these changes as we get ready to operate in a net zero world.  \nIn this our fourth annual ESG report, we provide an update on progress against our sustainability framework that focuses on the three pillars of Planet, People and Community. These pillars are built on the foundation of strong governance that underpins everything we do as a business.  \nWe believe a focus on ESG principles is fundamental to a high-quality business,  \nso I am delighted to see another year of ESG progress here at The AA . Across our fleet, we’ve quadrupled the number of alternative fuel vehicles in operation and laid out our plan for achieving net zero by 2035. On the roadside, we are ready for the future with 98% of patrols now trained to work on EVs . With our colleagues, we’ve seen another all-time high for employee engagement and in our buildings, we finally have an office that is fit for the future in Basingstoke .  \nOur approach to ESG is evolving and we have plenty still to do in the years ahead. However, I am confident that we can continue to make progress against our sustainability framework whilst building a business that is thriving commercially.  \n| 3  \nA message from our CEO  \nJakob Pfaudler  \nChief Executive Officer, The AA  \nOur ESG report provides me with an opportunity each year to reflect on the progress we are making against our sustainability framework.  \nAgainst a backdrop of continued business growth, it is clear to me that our sustainability work is crucial for ensuring we are building a business that is also fit for the future .  \nGiven my background, it is some of the quantifiable progress that has caught my eye this year and I’ve pulled out some of my highlights below:  \nPlanet:  \n• Quadrupled the number of alternative fuel vehicles in our fleet compared to this time last year.  \n• 28% more tasks resolved remotely without a vehicle arriving at all compared to FY24.  \n• 98% of our patrols trained to work on EVs ensuring EV repair rates outperform petrol/ diesel equivalents.  \nPeople:  \n• Employee engagement now at 75 marking another record year for colleague engagement scores .  \nCommunity:  \n• Over £130k raised for Cancer Research UK as our new charity partnership approach got off to a roaring start.  \n• Continued campaigning success with progress against all areas referenced in our Motoring Manifesto.  \nIt wasn’t all good news though and we know  \nthere’s still lots do across the framework.  \nOur total emissions increased again this year despite making progress on an emissions per task basis. Decarbonisation remains a priority for our business and that is why we are  \noutlining our transition plan for the first time in this report. This high-level view provides a summary of our roadmap for the years ahead on this important topic.  \nIn all, we are happy with where we have landed this year and we are excited  \nabout the road ahead as we continue to create confidence for drivers, now and in the future .  \n| 4  \nOur sustainability framework  \nOur sustainability framework alignsto 3 clear pillars, underpinned by good governance.  \nThese pillars su","cbCail02eTBNDFMb","https://ap.wps.com/l/cbCail02eTBNDFMb","pdf",22584712,41,"English","# Our approach\n# Planet\n## Net zero update\n## Net zero transition plan\n## Fleet decarbonisation\n## EV transition\n## Property emissions\n## Environmental management\n# People\n## Employee engagement\n## People and Culture\n## Capability development\n## Employee wellbeing\n## Health & Safety\n# Community\n## Campaigns\n## AA Charitable Trust\n## Charity support\n# Governance\n## Governance overview\n## Governance focus areas\n## External ESG benchmarks\n## Alignment with UN Sustainable Development Goals","[{\"question\":\"What sustainability pillars does The AA use in its ESG reporting?\",\"answer\":\"The report states the framework is built on three pillars: Planet, People and Community, supported by governance.\"},{\"question\":\"What is The AA’s net zero target and what emissions scope does it cover?\",\"answer\":\"The target is net zero for operational emissions by 2035, covering Scope 1 and 2 market-based emissions with at least a 90% reduction in absolute terms by 2035.\"},{\"question\":\"What key progress does the report highlight for vehicle and EV transition?\",\"answer\":\"It notes that the number of alternative fuel vehicles in operation has been quadrupled and that 98% of patrols are trained to work on EVs, supporting improved EV repair outcomes.\"}]","Our road to sustainability - Environmental, Social and Governance report 2025 | PDF",103]