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The guide also covers OSOS access training steps, initial setup requirements, and OSOS navigation precautions.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/technology/","Technology",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/osos-desk-guide-technical-and-programmatic-assistance-contact-protocol-access-and-getting-started-instructions/389460/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/osos-desk-guide-technical-and-programmatic-assistance-contact-protocol-access-and-getting-started-instructions/389460.png","ImageObject",300,407,{"name":42,"@type":43},"pixelkiddo","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-28","2026-09-25",true,{"@type":52,"interactionType":53,"userInteractionCount":22},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"How should technical or programmatic assistance be requested under the OSOS contact protocol?","Question",{"text":62,"@type":63},"Call the OSOS Help Desk first, or email the help desk. If needed, connect with Bibianna and/or Yolanda for technical and programmatic assistance, and escalate to Mr. Theodore Jordan, Jr. if both are unavailable.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What steps are required to request OSOS access through Navigator Resources?",{"text":67,"@type":63},"Use the Navigator Resources webpage, complete Attachment C (Individual Access and Confidentiality Agreement), print required information, and complete OSOS Access Training on the RochesterWorks elearning site. Email completed forms to Bibianna as instructed.",{"name":69,"@type":60,"acceptedAnswer":70},"What are the key requirements and precautions when getting started with OSOS?",{"text":71,"@type":63},"Use America’s One-Stop Operating System (OSOS v7.3.9) with the noted installation status, create a Trusted Site configuration (do not use Google Chrome), and log in via the OSOS web page. Do not use the Back arrow key because it can log you out automatically.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},389460,1790628932,{"code":4,"msg":81,"data":82},"success",[83,87,91,95,100,104,109,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":84,"show_sort_weight":85,"slug":86},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":88,"show_sort_weight":89,"slug":90},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":92,"show_sort_weight":93,"slug":94},"Exam",70,"exam",{"id":96,"doc_module":4,"doc_module_name":25,"category_name":97,"show_sort_weight":98,"slug":99},5,"Comic",60,"comic",{"id":101,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":102,"slug":103},6,50,"technology",{"id":105,"doc_module":4,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},7,"Healthcare",40,"healthcare",{"id":110,"doc_module":4,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},8,"Research & Report",30,"research-report",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},9,"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":96,"slug":129},19,"General","general",{"code":4,"msg":81,"data":131},{"doc_id":78,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":101,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":22,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":127,"language":139,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":12,"update_tm":143,"read_time":144},962090883892,"https://ap-avatar.wpscdn.com/avatar/e00115db34f3e0f11b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1790152879550218658","OSOS Desk Guide  \nOur RW OSOS Desk Guide compliments but does not replace NYSDOL guides and resources. We welcome your feedback to maintain this Guide current and relevant.  \nCurrent Navigator Resource: Navigator Resources webpage [https://tinyurl.com/RWYouthNav](https://tinyurl.com/RWYouthNav)  \n[OSOS](OSOS), Technical and Programmatic Assistance Contact Protocol:  \n1. Call OSOS Help Desk (518) 457-6586 or email [Help.osos@labor.ny.gov](Help.osos@labor.ny.gov) system error messages.  \n2. Connect with Bibianna and/or Yolanda for technical assistance and programmatic assistance.  \n• Bibianna Silvera-Portacio, Youth Program Specialist [bsportacio@rochesterworks.org](bsportacio@rochesterworks.org) or 258-3500 x3505 .  \n• Yolanda Cubero, [Navigator Support Specialist](Navigator Support Specialist ycubero@rochesterworks.org)[ ](Navigator Support Specialist ycubero@rochesterworks.org)[ycubero@rochesterworks.org](Navigator Support Specialist ycubero@rochesterworks.org) or 258-3500 x6040.  \n3. If both are unavailable, contact Mr. Theodore Jordan, Jr., Youth Services Manager [tjordan@rochesterworks.org](tjordan@rochesterworks.org)[ ](tjordan@rochesterworks.org)[or](or at 258-3500 x3537.)[ at](or at 258-3500 x3537.)[ 258-3500 x3537.](or at 258-3500 x3537.)  \n4. After connecting with the OSOS Help Desk, Bibianna, Yolanda, or Theo, for special and unique situations, contact the Director of Youth System Services, Mr. Antwan Williams via [email](email awilliams@rochesterworks.org)[ ](email awilliams@rochesterworks.org)[awilliams@rochesterworks.org](email awilliams@rochesterworks.org)  \nRequesting OSOS Access:  \nGo to the Navigator Resources webpage [https://tinyurl.com/RWYouthNav](https://tinyurl.com/RWYouthNav)  \no Under New Navigator complete the following:  \n▪ Attachment C: Individual Access and Confidentiality Agreement for OSOS and REOS 8- 18-21  \n• Page 1: Print your name next to authorized employee and then print your agency name  \n• Check OSOS Access only  \n• On page 2, sign, then below, print your name, date, and next to “partner” write your agency name, and then your administrator will sign next to “By” and  \n▪ Click on OSOS Access Training link. Redirected to the RochesterWorks elearning website.  \n• Create a RochesterWorks elearning account.  \n• Complete username and password  \n• Click Login  \n• Click [https://elearning.rochesterworks.org/public-courses/course/navigators](https://elearning.rochesterworks.org/public-courses/course/navigators)cornerstones-of-confidentiality-training-2022  \no Complete Navigator Cornerstones of Confidentiality Training.  \no Exercise files tab: Print and complete Attestation of Completion, ensure 2023 year shows.  \no Email both completed forms to Bibianna [to](to bsportacio@rochesterworks.org)[ ](to bsportacio@rochesterworks.org)[bsportacio@rochesterworks.org](to bsportacio@rochesterworks.org)  \n[o](o New York State Department of Labor)[ New York State Department of Labor](o New York State Department of Labor) ([NYSDOL](NYSDOL)) will send within 24-48 hours from processing, two emails, one with OSOS username and the other with temporary password.  \no Ifyou do not find them in your Inbox, please check your Junk/Spam folder.  \n• Once receive OSOS credentials, notify Bibianna for scheduling OSOS Overview training.  \nGetting Started with OSOS:  \n• Current America’s One-Stop Operating System (AOSOS) aka OSOS v7.3.9 (d931a8a0) Installed: 03/24/2023 .  \n• Do not use Google Chrome! Make OSOS a Trusted Site.  \nTo log on, go to [https://osos.labor.ny.gov/osos.html](https://osos.labor.ny.gov/osos.html)[ ](https://osos.labor.ny.gov/osos.html)[F11 key = Display in full screen.](F11 key = Display in full screen.)  \nDO NOT use the Back arrow key to attempt to return to a previous screen as it will automatically log you out of OSOS.  \nOSOS Desk Guide Table of Contents  \n1. Part 1: Data Entry-Enrollment: (pgs. 4-12)  \na. Customer Search, Customer Detail Pages (pgs. 4-6, and 8)  \nb. Comp Assess Page (pg. 7)  \nc. Servi","cbCaicLW0pDeE73I","https://ap.wps.com/l/cbCaicLW0pDeE73I","pdf",473382,"English","# Navigator Resources\n## OSOS Technical and Programmatic Assistance Contact Protocol\n# Requesting OSOS Access\n## Access training and required forms\n# Getting Started with OSOS\n## OSOS setup and login precautions\n# OSOS Desk Guide Table of Contents","[{\"question\":\"How should technical or programmatic assistance be requested under the OSOS contact protocol?\",\"answer\":\"Call the OSOS Help Desk first, or email the help desk. If needed, connect with Bibianna and/or Yolanda for technical and programmatic assistance, and escalate to Mr. Theodore Jordan, Jr. if both are unavailable.\"},{\"question\":\"What steps are required to request OSOS access through Navigator Resources?\",\"answer\":\"Use the Navigator Resources webpage, complete Attachment C (Individual Access and Confidentiality Agreement), print required information, and complete OSOS Access Training on the RochesterWorks elearning site. Email completed forms to Bibianna as instructed.\"},{\"question\":\"What are the key requirements and precautions when getting started with OSOS?\",\"answer\":\"Use America’s One-Stop Operating System (OSOS v7.3.9) with the noted installation status, create a Trusted Site configuration (do not use Google Chrome), and log in via the OSOS web page. Do not use the Back arrow key because it can log you out automatically.\"}]","OSOS Desk Guide - Technical and Programmatic Assistance Contact Protocol - Access and Getting Started Instructions | PDF",1790322149,48]