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It outlines housing-related responsibilities and emphasizes prudent risk management, strong governance, transparency, and the need for users to rely on professional resources for specific situations. 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As Canada’s authority on housing, we contribute to the stability of the housing market and financial system, provide support for Canadians in housing need, and offer unbiased housing research and advice to Canadian governments, consumers and the housing industry. Prudent risk management, strong corporate governance and transparency are cornerstones of our operations.  \nFor more information, visit our website at [www.cmhc.ca](www.cmhc.ca) or follow us on Twitter, LinkedIn, Facebook and YouTube.  \nYou can also reach us by phone at 1-800-668-2642 or by fax at 1-800-245-9274. Outside Canada call 613-748-2003 or fax to 613-748-2016.  \nCanada Mortgage and Housing Corporation supports the Government of Canada policy on access to information for people with disabilities. If you wish to obtain this publication in alternative formats, call 1-800-668-2642.  \nOperations Manual for Owners and Managers of Multi-Unit Residential Buildings  \nCMHC offers a wide range of housing-related information. For details, visit our website [at ](at www.cmhc.ca)[www.cmhc.ca](at www.cmhc.ca)  \nIssued also in French under title:  \nManuel des opérations à l’intention des propriétaires et des gestionnaires de collectifs d’habitation 63088  \nAlthough this information product reflects housing experts’ current knowledge, it is provided for general information purposes only. Any reliance or action taken based on the information, materials and techniques described is the responsibility of the user. Readers are advised to consult appropriate professional resources to determine what is safe and suitable in their particular case. Canada Mortgage and Housing Corporation assumes no responsibility for any consequence arising from use of the information, materials and techniques described.  \nNational Library of Canada cataloguing in publication data  \nMain entry under title: Operations manual for owners and managers-multi-unit residential buildings  \nIssued also in French under title: Manuel des opérations à l’intention des propriétaires et des gestionnaires-collectif d’habitation.  \nISBN 0-662-33343-8  \n[Cat. no. NH15-406/2003E](Cat. no. NH15-406/2003E)  \n1. High-rise apartment buildings-Management-Handbooks, manuals, etc.  \n2. Apartment houses--Management-Handbooks, manuals, etc.  \nI. Efficiency Engineering Inc.  \nII. Canada Mortgage and Housing Corporation.  \nTH4820 .O63 2003 647’. 92’068 C2003-980015-6  \n© 2004 Canada Mortgage and Housing Corporation.  \nThis document, or any discrete portion of this document (such as a chapter or section) may be reproduced for redistribution, without obtaining the permission of the copyright owner, provided that no changes whatsoever (including translation) are made to the text; that the entire document or discrete part is reproduced; that this copyright notice is included in its entirety in any and all copies of the document or any discrete part of the document; and that no use is made of any part of the document, or the name or logo of the owner of the copyright to endorse or promote any product or service. For any use of this document other than reproduction or for the general reference purposes as set out above, please contact: the Canadian Housing Information Centre (CHIC) at [chic@cmhc.ca](chic@cmhc.ca); 613-748-2367 or 1-800-668-2642. For permission, please provide CHIC with the following information: Publication’s name, year and date of issue.  \nRevised 2017 Printed in Canada Produced by CMHC  \nOperations Manual for Owners and Managers of Multi-Unit Residential Buildings   \nTable of contents  \n1.0 Introduction 1  \n1.1 Summary 2  \n2.0 Resources 3  \n2.1 “Make or buy” policy 4  \nMethod 1: Rule of thumb 4  \nMethod 2: Detailed analysis 4  \nMethod 3: Trial method 5  \n2.2 On-site staff","cbCaip0RpFAP36Wc","https://ap.wps.com/l/cbCaip0RpFAP36Wc","pdf",2386717,143,"English","# Table of contents\n## 1.0 Introduction\n## 1.1 Summary\n## 2.0 Resources\n## 2.1 “Make or buy” policy\n## 2.2 On-site staff\n## 2.3 Outside contractors\n## 2.4 Workplace hazardous materials information system (WHMIS)\n## 3.0 Housekeeping and groundskeeping services\n## 4.0 Structural, mechanical or electrical maintenance\n## 5.0 Utilities\n## 6.0 Budgets and controlling costs","[{\"question\":\"What is the purpose of the operations manual for multi-unit residential buildings?\",\"answer\":\"It provides general guidance for owners and managers to support housing-related responsibilities and everyday operations across multiple building domains.\"},{\"question\":\"Who is responsible if a user relies on information or techniques in the manual?\",\"answer\":\"The user is responsible for any reliance or action taken based on the information, materials, and techniques described.\"},{\"question\":\"What major topics are covered in the manual’s table of contents?\",\"answer\":\"The manual covers introduction and summary, resources and staffing, housekeeping and groundskeeping, maintenance, utilities, and budgets and cost control.\"}]","Operations Manual for Owners and Managers of Multi-Unit Residential Buildings | PDF",360]