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The Associate reports to the School Support Manager and is responsible for managing test orders, registrations, preparations, and delivery in collaboration with school administrators. Key duties include providing technical assistance and troubleshooting to customers via live chat, phone, and email, as well as managing customer service tickets in HubSpot CRM. The role also involves direct support to schools and testers on exam days, completing assigned tasks related to test delivery, customer communication, registration management, and record-keeping, and performing data cleaning and analysis using Excel. Additional duties are assigned as needed. Required qualifications include the ability to provide excellent customer service through various channels, strong written and oral communication skills, exceptional time management with the ability to prioritize and work in a fast-paced environment, and a courteous, personable, level-headed, patient, and detail-oriented demeanor. An aptitude for technology, including spreadsheets and CRM systems, is essential, with advanced spreadsheet skills being preferred. A minimum of 1-2 years of experience in a customer-facing role or working with schools is preferred. Experience with or an affinity for classical education, great books, or assessments is a plus. The candidate must demonstrate CLT’s Core Values: Anchored, Humane, and Passionate. A Bachelor of Arts degree or equivalent is required.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":57,"@type":76,"position":81},"https://docshare.wps.com/document/general/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/operations-associate-school-support-ft/268755/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/operations-associate-school-support-ft/268755.png","ImageObject",300,407,{"name":92,"@type":93},"Aria Callaghan","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-15",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What are the primary responsibilities of the Operations Associate - School Support?","Question",{"text":113,"@type":114},"The Operations Associate is responsible for managing test orders, registrations, preparations, and delivery in coordination with school administrators, providing customer support via chat, phone, and email, managing CRM tickets, assisting on exam days, completing various administrative tasks, and performing data analysis in Excel.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What are the essential qualifications for this role?",{"text":118,"@type":114},"Candidates must possess excellent customer service skills, strong written and oral communication, exceptional time management, and a tech-aptitude for spreadsheets and CRM systems. A courteous, patient, and detail-oriented approach is also crucial.",{"name":120,"@type":111,"acceptedAnswer":121},"Is previous experience with classical education or assessments required?",{"text":122,"@type":114},"While not strictly required, experience with or an affinity for classical education, great books, or assessments is considered a plus for candidates applying for the Operations Associate - School Support position.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},268755,1789436419,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":56,"category_name":57,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":130,"read_time":14},962084926284,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Job Title: Operations Associate-School Support (FT)  \nLocation: Remote (in-person for required company events)  \nReports To: School Support Manager  \nResponsibilities  \n● Work with school administrators on test orders, registrations, preparations to test, and test delivery.  \n● Provide troubleshooting and technical assistance to customers via live chat, phones, and email correspondence.  \n● Respond to and manage customer service tickets in Hubspot CRM in a timely manner.  \n● Provide direct school and tester support on exam days via chat and phones.  \n● Complete tasks as assigned to assist with test delivery, customer communication, registration management, and record keeping.  \n● Perform data cleaning and analysis in Excel.  \n● Other duties as assigned.  \nRequirements  \n● Ability to provide direct customer service via phone, live chat, and email.  \n● Excellent communication skills, both written and oral.  \n● Excellent time management skills, with the ability to prioritize projects and work in a fast paced environment.  \n● Courteous, personable, level-headed, patient, and detail-oriented.  \n● Aptitude for technology, including spreadsheets and customer service management systems.  \n● Experience with advanced spreadsheet tools is preferred.  \n● At least 1 or 2 years of experience in a customer facing role or working with schools is preferred.  \n● Experience with or affinity for classical education, great books, or assessments is a plus.  \n● Demonstrates CLT’s Core Values: Anchored, Humane, and Passionate  \n● B.A. or equivalent.","cbCaifwcF5ZTmfWw","https://ap.wps.com/l/cbCaifwcF5ZTmfWw","pdf",340874,"English","# Responsibilities\n## Requirements","[{\"question\":\"What are the primary responsibilities of the Operations Associate - School Support?\",\"answer\":\"The Operations Associate is responsible for managing test orders, registrations, preparations, and delivery in coordination with school administrators, providing customer support via chat, phone, and email, managing CRM tickets, assisting on exam days, completing various administrative tasks, and performing data analysis in Excel.\"},{\"question\":\"What are the essential qualifications for this role?\",\"answer\":\"Candidates must possess excellent customer service skills, strong written and oral communication, exceptional time management, and a tech-aptitude for spreadsheets and CRM systems. A courteous, patient, and detail-oriented approach is also crucial.\"},{\"question\":\"Is previous experience with classical education or assessments required?\",\"answer\":\"While not strictly required, experience with or an affinity for classical education, great books, or assessments is considered a plus for candidates applying for the Operations Associate - School Support position.\"}]","Operations Associate-School Support (FT) | PDF"]