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The document explains the timing, locations across 183 offices, staffing and training purpose, and why the program is needed ahead of federal enforcement on October 1, 2020. It also provides customer guidance during the closure, including contact center availability, online and kiosk transactions, AAA options, and partner locations.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/operation-excellence-dmv-training-real-id-faqs/309635/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/operation-excellence-dmv-training-real-id-faqs/309635.png","ImageObject",300,407,{"name":92,"@type":93},"Aria","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":44},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What happens to DMV field offices during the July 24 closure?","Question",{"text":112,"@type":113},"DMV field offices open at 1 p.m. on July 24, while they are closed for the first half of the day to conduct employee training.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"If customers need services during the closure, what alternatives are available?",{"text":117,"@type":113},"DMV contact centers remain open for calls, and customers can also use online transactions, DMV Now self-service kiosks (at participating grocery stores and libraries), and AAA offices. Registration services are also available through California DMV Business Partners for a fee.",{"name":119,"@type":110,"acceptedAnswer":120},"Why does Operation Excellence training start before REAL ID enforcement begins?",{"text":121,"@type":113},"The federal government begins enforcing REAL ID on October 1, 2020, and demand is already increasing due to higher volumes and the increased complexity of REAL ID applications. 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In addition, field offices are experiencing their normal summer surge of new drivers seeking licenses. The volume of REAL ID customers is only expected to grow as the federal enforcement date of October 1, 2020 approaches. Field offices need to be prepared for at least a doubling of customer volume as the enforcement date approaches.  \nOperation Excellence also addresses findings in a March 2019 report by the Department of Finance’s Office of State Audits and Evaluations, which determined training to be lacking at the DMV. Report recommendations include more timely and comprehensive training for new hires and expanded training opportunities, particularly surrounding significant changes to policies and  \nprocedures including REAL ID.  \nHow: Field offices, which normally open at 9 a. m. on Wednesdays, will open at 1 p. m.  \non July 24 so that facilitators can provide uninterrupted, hands-on training in each of the 183 field offices, commercial drive test centers, and industry  \nbusiness centers.  \nFrequently Asked Questions  \n1. What do customers do if they need DMV services during the closure?  \nDMV field offices will open at 1 p. m. on July 24.  \nWhile field offices are closed, DMV contact centers will remain open for customer calls.  \nCustomers will also be able to:  \n􀁸 Conduct transactions online, including renewing a vehicle registration, changing an address, requesting a copy of their driving record, or making an appointment.  \n􀁸 Conduct transactions at DMV Now self-service kiosks located at grocery stores and select libraries, such as renewing a vehicle registration, filing for planned nonoperation (PNO) status, submitting an affidavit of non-use, submitting proof of insurance, and paying a $14 insurance reinstatement fee. Kiosks at field offices will not be available.  \n􀁸 AAA members may visit AAA offices to conduct transactions including ","cbCaiazphNFGlivy","https://ap.wps.com/l/cbCaiazphNFGlivy","pdf",2869350,17,"English","# Operation Excellence: DMV Training\n## Purpose and rationale\n## What, when, where, who, why, how\n# Frequently Asked Questions\n## Service options during the closure","[{\"question\":\"What happens to DMV field offices during the July 24 closure?\",\"answer\":\"DMV field offices open at 1 p.m. on July 24, while they are closed for the first half of the day to conduct employee training.\"},{\"question\":\"If customers need services during the closure, what alternatives are available?\",\"answer\":\"DMV contact centers remain open for calls, and customers can also use online transactions, DMV Now self-service kiosks (at participating grocery stores and libraries), and AAA offices. Registration services are also available through California DMV Business Partners for a fee.\"},{\"question\":\"Why does Operation Excellence training start before REAL ID enforcement begins?\",\"answer\":\"The federal government begins enforcing REAL ID on October 1, 2020, and demand is already increasing due to higher volumes and the increased complexity of REAL ID applications. The DMV needs staff prepared for growing customer volumes and more time-intensive processing.\"}]","Operation Excellence: DMV Training - REAL ID - FAQs | PDF",1789874321,43]