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School principals and senior assistants are urged to keep students’ complaint identities confidential at every stage to encourage reporting and protect well-being. Complaint channels should remain easily accessible while safeguarding identities through creative, accessible options such as links via official websites or social media. Complaints involving student safety must be handled by the school administration, with teachers reminded that student welfare is a 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PENDIDIKANBPPDP,Kementerian Pendidikan MalaysiaAras SB-4,Blok E8,Kompleks E,Pusat Pentadbiran Kerajaan Persekutuan62604 Putrajaya.\n\nTel :03-88846425  \nFaks:03-88846284  \n# TARIKH:23 NOVEMBER 2025(AHAD)\n\n### BERITA HARIAN      \n\n## UTUSAN M’SIA    \n\nSchooladminmust beproactive  \n## NST 23-118025 PG、1KUALA LUMPUR:School admin-istrators must take proactivesteps to protect the identities ofstudents when they lodge com-plaints of bullying or miscon-duct.\n\nMalaysian School PrincipalsCouncil president Nurul AmaliMohd Shamsudin said princi-pals and senior assistants mustkeep student complaints confi-dential at every stage,both tcencourage students to report is-sues and to protect their well-being.  \n\"Principals are also required toensure that complaint channelsare easily accessible to studentswhile still protecting their iden-tities.  \n“Every school should be proac-tive and creative in using anynecessary channelto make it eas-ier for students to lodge com-plaints,\"he  \ntold the NewSu n d ayTimes.N u r u 1Amali saidcomplaintboxes werenot the onlymethod thatCould beused,assome schoolshad alreadys t a rte dadopting on-Nurul Amaliline plat-.Mohd Shamsudinforms for thesame purpose.  \nCiting an example,he saidsome schools used specific links,accessible either through theschool's official website ortheir official social media plat-forms.  \n“Any complaint submitted tothe school is usually forwardedto the relevant unit and isnot necessarily acted upon bythe person who initially receivesit.  \n\"If the complaint involves thesafety or welfare of a student,it must be handled by the schooladministration to ensure thatthe student's safety and well-be-ing are not compromised,\"he  \nNurul Amali added that teach-ers were frequently remindedthat student safety and welfaremust remain a priority,in linewith the principle of in loco par-entis in carrying out their du-ties.","cbCaijkQSomAHb7u","https://ap.wps.com/l/cbCaijkQSomAHb7u","pdf",129141,"English","# School administrators must be proactive\n## Confidentiality at every stage\n## Accessible complaint channels without revealing identities\n## Safety and welfare handling by school administration","[{\"question\":\"Why must school administrators be proactive when students lodge bullying complaints?\",\"answer\":\"To encourage students to report issues while protecting their well-being and identities throughout the complaint process.\"},{\"question\":\"What confidentiality requirement applies when handling student complaints?\",\"answer\":\"Principals and senior assistants must keep the identities of students confidential at every stage.\"},{\"question\":\"How should complaint channels be managed to support reporting safely?\",\"answer\":\"Schools should ensure channels are easily accessible while still protecting identities, using options like official website or social media links, not only physical complaint boxes.\"}]","NST 23.11.2025 - School administrators must be proactive - protect students’ identities when lodging complaints | PDF"]