[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-535410-105":59,"doc-detail-535410-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","non-judgmentalrestorative-language-helpful-phrases","Non-Judgmental/Restorative Language - Helpful Phrases","","A quick-reference set of non-judgmental, restorative language phrases designed for risk communication and conflict de-escalation. The material contrasts unhelpful statements with constructive alternatives, replacing blame, absolutist language, and defensiveness with clarifying questions, empathy, and solution-focused wording. It also emphasizes the role of tone and body language, offering practical sentence starters to support respectful dialogue, understanding, and fair collaboration during difficult interactions.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":53,"@type":76,"position":81},"https://docshare.wps.com/document/lifestyle/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/non-judgmentalrestorative-language-helpful-phrases/535410/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/non-judgmentalrestorative-language-helpful-phrases/535410.png","ImageObject",300,407,{"name":92,"@type":93},"Jordan Avery","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-16","2026-10-10",true,{"@type":102,"interactionType":103,"userInteractionCount":14},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"How do the phrases help during risk communication or conflict?","Question",{"text":112,"@type":113},"They replace judgmental, absolute, or blaming statements with clarifying, empathetic, and solution-oriented wording that supports de-escalation and mutual understanding.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What should you do when you don’t understand someone’s point?",{"text":117,"@type":113},"Use supportive clarification such as “I’m not following you… Help me understand…” or ask how a proposed option would work.",{"name":119,"@type":110,"acceptedAnswer":120},"What is emphasized beyond words in this handout?",{"text":121,"@type":113},"Tone and body language are highlighted as critical to effective communication.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},535410,1792182373,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":52,"category_name":53,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":14,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":14},1099523882367,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Risk Communication  \nNon-Judgmental/Restorative Language – Helpful Phrases  \n\n| Instead of saying/thinking: | Consider saying/thinking: |\n| --- | --- |\n| That doesn’t make sense.\u003Cbr>You’re not making sense. | I’m not following you…\u003Cbr>Help me understand…\u003Cbr>I don’t understand, how will that work? |\n| That will never work. | That’s one option, here are my concerns…\u003Cbr>I’d like to hear your thinking on how this would work |\n| You aren’t doing this right. You didn’t do this right. | This is different than what I expected.\u003Cbr>Does this way of doing it still meet the requirements? |\n| We’re not going anywhere… If only you would stop… We’ll never agree | It appears   may be getting in our way.\u003Cbr>I think we can find a solution.\u003Cbr>Let’s look at what we have accomplished so far |\n| Why do you want X? | How did you get to X?\u003Cbr>What makes you want X?\u003Cbr>What makes X a good solution/choice? |\n| Why did you do that? | What motivated you to do that? |\n| That has nothing to do with this | How does that relate to this? |\n| The fact is…\u003Cbr>This is how it is: | Correct me ifI’m wrong,\u003Cbr>I understand (state facts as you see them)\u003Cbr>The way I see it is… |\n| I won’t do X | I am not comfortable doing X\u003Cbr>X makes me nervous (etc.) because… |\n| Yes, but… | Yes, and… |\n| You’re wrong | My experience has been…or I see this differently. |\n| Do X\u003Cbr>You should do X | I need help with X\u003Cbr>We need to get X done…what suggestions do you have? |\n| I want X\u003Cbr>I must have X | One option I see is X…\u003Cbr>How does X work for you?\u003Cbr>One way I see to resolve this is X…\u003Cbr>What do you think ofX?\u003Cbr>One option is X…\u003Cbr>X is important to me because… |\n| You’re lying. I don’t believe that. | I’m confused about… |\n| You said… But you did… | Let me see if I have this right, you are saying…\u003Cbr>I’m not clear about… |\n| That’s not fair | Let’s find a solution that is fair for both of us |\n| You make me mad. You’re making me feel… | I get upset when…\u003Cbr>I feel… |\n| Please sit down. | I’ll begin as soon as you are seated. |\n| You can’t go to the restroom until I finish the directions. | Feel free to go to the restroom when I’m not giving directions. |\n| Don’t talk to me in that tone of voice! | I’ll listen as soon as your voice is as calm as mine. |\n| You show me respect! | I’ll be glad to discuss this when respect is shown. |\n\nRemember – TONE and BODY LANGUAGE make all the difference in any communication.  \nU.S. Institute for Environmental Conflict Resolution. 2010. Non-Judgmental Language: Helpful Phrases [Handout] . Training Workshop on Introduction to Managing Environmental Conflict, Washington, D.C. September 14-15.","cbCais42Xjzo8VTq","https://ap.wps.com/l/cbCais42Xjzo8VTq","pdf",120148,"English","# Non-Judgmental/Restorative Language – Helpful Phrases","[{\"question\":\"How do the phrases help during risk communication or conflict?\",\"answer\":\"They replace judgmental, absolute, or blaming statements with clarifying, empathetic, and solution-oriented wording that supports de-escalation and mutual understanding.\"},{\"question\":\"What should you do when you don’t understand someone’s point?\",\"answer\":\"Use supportive clarification such as “I’m not following you… Help me understand…” or ask how a proposed option would work.\"},{\"question\":\"What is emphasized beyond words in this handout?\",\"answer\":\"Tone and body language are highlighted as critical to effective communication.\"}]","Non-Judgmental/Restorative Language - Helpful Phrases | PDF",1791600370]