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The FAQ explains accepted payment methods for course registration and offers support and feedback channels through the Help button and education@naea.org. It also covers member pricing for CE and events, retrieving past and current CE certificates, resolving missing certificates, and the reporting schedule of CE hours to the IRS, along with purchase access and course progress help.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/naea-education-faqs-education-events-and-ce-portal/394951/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/naea-education-faqs-education-events-and-ce-portal/394951.png","ImageObject",300,407,{"name":92,"@type":93},"Patrick","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-10","2026-09-26",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",12,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"How do members and non-members create a profile on the NAEA CE Portal?","Question",{"text":113,"@type":114},"Members have a profile created automatically when they create their membership, and they should add their PTIN to their member account for CE. Non-members create a profile by logging in on NAEA.org, selecting “Not a member?”, completing the profile information including PTIN for IRS CE, and saving before signing in to the CE portal.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What payment methods are accepted for online registration of individual courses?",{"text":118,"@type":114},"Online registration for individual courses requires a credit card. Accepted cards include VISA, MasterCard, and American Express, and Purchase Orders are not accepted for individual course purchases.",{"name":120,"@type":111,"acceptedAnswer":121},"How can a user obtain CE certificates and handle missing certificates?",{"text":122,"@type":114},"Old CE certificates are requested by contacting the NAEA education team by email to get certificates prior to 2019. Current certificates are viewed by logging into NAEA.org, selecting CE Portal from the menu, signing in, and opening the member activity certificates tab. If a completed course certificate is missing, confirm completion of presentation viewing, surveys, and assessments, then contact education@naea.org if it still does not appear.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},394951,1790937657,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":52,"preview_page_count":4},549758146520,"https://ap-avatar.wpscdn.com/avatar/80002397d8c0411e94?_k=1775819394049821470","NAEA Education FAQs: NAEA Education & Events and CE Portal  \nTopic: General Information  \nHow do I create a profile?  \nIf you are a member, your profile is created automatically when you create your membership. Make sure you add your PTIN to your member account for CE! If you want the information to display in  \nyour online PTIN account in the future, you must submit your PTIN to your CE provider (NAEA) . Non-members can create a profile by following the steps below:  \n• [Go to](Go to NAEA.org)[ ](Go to NAEA.org)[NAEA.org](Go to NAEA.org)  \n• Hit login in the top right  \n• On the bottom right of the log-in screen hit \"Not a member?\"  \n• Fill out the profile information-make sure to include your PTIN for IRS CE  \n• Save  \n• Navigate back over to the CE portal  \n• Hit sign-in in the upper right-this will auto log you in now that you have a profile on [NAEA.org](NAEA.org)  \nWhat form of payments are accepted?  \nOnline registration for individual courses requires a credit card. We accept VISA, MasterCard, and American Express. Please note: we are not able to accept Purchase Orders for individual course purchases.  \nSupport questions / Feedback / Complaints?  \nPlease use the blue Help button for any support questions you may have on the NAEA CE Portal LMS  \nplatform. Please send any feedback or complaint to: [education@naea.org](education@naea.org)  \n[Topic: Member Information](Topic: Member Information)  \nAs a member, do I receive a discount on CE and events offered by NAEA?  \nYES! Member prices are discounted. When purchasing an education product, the member and non-member price are always displayed. Note: When purchasing a Journal quiz or Webinar online, the default non-member will display until you click “Add to Order;” the member price displays when you proceed to checkout.  \nI am a member but when I add the education item to my cart the non-member price appears.  \nWhen purchasing a Journal quiz or Webinar online, the default non-member will display until you click “Add to Order;” the member price displays when you proceed to checkout. If you have already added it to your cart and the nonmember price still appears, email [education@naea.org](education@naea.org).  \nTopic: Past and Current CE  \nHow do I get my old Continuing Education (CE) certificates?  \nTo obtain CE Certificates, please contact NAEA education team via email [at](at education@naea.org)[ ](at education@naea.org)[education@naea.org](at education@naea.org)[ ](at education@naea.org)[to get your certificates prior to 2019](to get your certificates prior to 2019) .  \nHow do I get my current CE certificate?  \nLogin to the NAEA website: [www.NAEA.org](www.NAEA.org), and navigate to your member account, Select CE Portal from the menu, and select the sign-in button on the upper right corner again (this will automatically log you in to the NAEA Continuing Education portal. ) Click on your name in the top right corner and scroll down until you see your member activity. Select the certificates tab to view your certificates. Detailed instructions can be found here.  \nI logged into the NAEA Continuing Education Portal, but I am missing certificates of courses that were completed. What do I do?  \nFirst make sure you completed all items in the course to receive the certificate such as viewing the presentation, taking the survey and assessments. Once the items have been completed, the certificate should be able to access and print. Follow these instructions on how to check if you completed all items. If all items have been completed and you still don’t have your certificate, contact the NAEA education team via email [education@naea.org](education@naea.org).  \nWhen do you report Continuing Edition (CE) Hours to the IRS CE Provider website?  \nNAEA reports Continuing Education (CE) to the IRS on a monthly basis from January to October. Beginning in October, NAEA reports CE weekly. If you do not see your CE Hours from the previous month in your IRS PTIN account, contact the NAEA edu","cbCaiurhJoNbeVom","https://ap.wps.com/l/cbCaiurhJoNbeVom","pdf",120266,"English","# NAEA Education FAQs: General Information\n## Profile creation and PTIN setup\n## Accepted payments\n## Support, feedback, and complaints\n## Member information and pricing\n# Past and Current CE\n## Retrieving old CE certificates\n## Accessing current CE certificates\n## Missing completed-course certificates\n## Reporting CE hours to the IRS\n## Certifying agencies\n# How to purchase and access NAEA education and events\n## Purchasing content in the CE portal\n## Refund and refund process\n## Checking progress in an online course\n## Cancellation and refund policy/process\n# National Tax Practice Institute (NTPI)\n## NTPI Certificate Program","[{\"question\":\"How do members and non-members create a profile on the NAEA CE Portal?\",\"answer\":\"Members have a profile created automatically when they create their membership, and they should add their PTIN to their member account for CE. Non-members create a profile by logging in on NAEA.org, selecting “Not a member?”, completing the profile information including PTIN for IRS CE, and saving before signing in to the CE portal.\"},{\"question\":\"What payment methods are accepted for online registration of individual courses?\",\"answer\":\"Online registration for individual courses requires a credit card. Accepted cards include VISA, MasterCard, and American Express, and Purchase Orders are not accepted for individual course purchases.\"},{\"question\":\"How can a user obtain CE certificates and handle missing certificates?\",\"answer\":\"Old CE certificates are requested by contacting the NAEA education team by email to get certificates prior to 2019. Current certificates are viewed by logging into NAEA.org, selecting CE Portal from the menu, signing in, and opening the member activity certificates tab. If a completed course certificate is missing, confirm completion of presentation viewing, surveys, and assessments, then contact education@naea.org if it still does not appear.\"}]","NAEA Education FAQs - Education & Events and CE Portal | PDF",1790414706]