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UCN’s planning shifted from a highly top-down administration-led approach toward broader shared leadership involving senior leaders, middle management, faculty, and staff. The article examines crisis management processes, how they evolved, and what outcomes imply for post-COVID resiliency and sustainability in higher education.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/more-pivots-than-a-centipede-on-ice-skates-reflections-on-shared-leadership-in-a-post-secondary-institution-during-covid-19/596982/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/more-pivots-than-a-centipede-on-ice-skates-reflections-on-shared-leadership-in-a-post-secondary-institution-during-covid-19/596982.png","ImageObject",300,407,{"name":92,"@type":93},"Danger Angel","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What time period does the case study cover for UCN’s COVID-19 response?","Question",{"text":112,"@type":113},"It covers pandemic planning and management processes at UCN from March 11, 2020 to September 30, 2021.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How did UCN’s leadership approach change during the crisis?",{"text":117,"@type":113},"UCN moved from a centralized, administration-led top-down approach to one that increased shared leadership across senior leaders, middle management, faculty, and staff.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the three phases of crisis reaction used in the article’s literature background?",{"text":121,"@type":113},"The article describes preparation, response, and recovery as the general three phases of crisis reaction.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},596982,1792189512,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":46,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":31,"preview_page_count":4},962090769052,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","More Pivots than a Centipede on Ice Skates: Reflections on Shared Leadership in a Post-Secondary Institution During COVID-19  \nDan Smith  \nUniversity College of the North  \nAbstract  \nThis article is a case study describing the University College of the North’s (UCN) response to the COVID-19 pandemic, outlining pandemic planning and management processes at UCN from March 11, 2020, to September 30, 2021. UCN’s planning processes evolved from a top-down approach led by administration to an approach that saw greater shared leadership in the crisis. Shared leadership included senior leaders, middle management, faculty, and staff who both addressed the immediate crisis and engaged in post-pandemic planning. Lessons learned may help post-secondary institutions gain greater resiliency and sustainability as the post-COVID environment emerges.  \nKeywords: COVID-19, crisis management, leadership, higher education  \nIntroduction  \nOn Wednesday, March 11, 2020, the World Health Organization (WHO) declared that COVID-19 was a global pandemic. In Canada, March 11, 2020, was also when Laurentian University announced that it had ended all its face-to-face instruction and transitioned its courses online – the first Canadian institution to do so – sending shock waves across the country (Forbes & Clark, 2020; Laurentian University, n.d.; UCN, 2020g). By Friday, March 13, nearly all universities and colleges in Canada had taken similar steps, and many, including University College of the North (UCN), declared a break in classes to allow faculty members to retool their courses for alternatives to face-to-face instruction (Smith, 2020a; UCN, 2020h). Colleges and universities since have made myriad decisions to respond to the realities of the pandemic.  \nThis article explores UCN’s leadership response to the COVID-19 pandemic. Specifically, the article examines the leadership and decision-making processes at UCN during the nineteen months between March 2020 and September 2021. The author describes decisions taken in response to the pandemic as UCN’s institutional leadership evolved. UCN’s leadership approach began as one that was highly centralized but evolved to engage faculty and staff more broadly throughout the institution. Inquiry is structured by the following questions: (i) what management processes did UCN use to respond to the COVID-19 pandemic? (ii) how did those processes evolve over time? (iii) has the approach been successful to date? and (iv) what does this evolution tell us about leadership at UCN? After exploring the background, including describing UCN, and examining crisis management literature, the methodology is outlined, and findings are presented. Conclusions support collaborative approaches and shared leadership when adapting to major environmental changes.  \nBackground  \nAbout UCN  \nEstablished in 2004 from the former Keewatin Community College, UCN is in northern Manitoba on Treaty 5 territory, and offers adult learning, apprenticeship, certificate, diploma, degree, and workforce training programs to 2,500 – 3,000 students annually. UCN operates two main campuses in Thompson and The Pas, 14 other permanent teaching sites, and several itinerant sites in a sparsely populated region that is approximately the size of France. Similar to other degree-granting institutions, UCN’s governance structure includes a Governing Council and a senate-like body called the Learning Council. A Council of Elders was also established to provide advice to the institution on Indigenous matters.  \nCrises in Post-Secondary Education  \nCrisis is no stranger to higher education. One might include on the list of crises that any college or university may experience fires, floods, blizzards, tornados or other extreme weather events, labour unrest, loss of IT infrastructure, workplace hazards, data breaches, deaths of students or staff, violence, including sexual violence, to name but a few (Moerschell & Novak, 2020). Some events, for example, Hurricane K","cbCaibb6rbpfuTrQ","https://ap.wps.com/l/cbCaibb6rbpfuTrQ","pdf",434684,"English","# Introduction\n## COVID-19 context and early institutional responses\n# Background\n## About the University College of the North (UCN)\n## Crises in post-secondary education\n# Crisis management phases","[{\"question\":\"What time period does the case study cover for UCN’s COVID-19 response?\",\"answer\":\"It covers pandemic planning and management processes at UCN from March 11, 2020 to September 30, 2021.\"},{\"question\":\"How did UCN’s leadership approach change during the crisis?\",\"answer\":\"UCN moved from a centralized, administration-led top-down approach to one that increased shared leadership across senior leaders, middle management, faculty, and staff.\"},{\"question\":\"What are the three phases of crisis reaction used in the article’s literature background?\",\"answer\":\"The article describes preparation, response, and recovery as the general three phases of crisis reaction.\"}]","More Pivots than a Centipede on Ice Skates - Reflections on Shared Leadership in a Post-Secondary Institution During COVID-19 | PDF",1792084137]