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Observations highlight missing renewal and open enrolment capabilities for QHP/APTC and Medicaid/MinnesotaCare, undefined QHP policies, and limited functionality for mixed case renewals. Additional issues include change reporting not triggering special enrolment periods, manual emergency eligibility handling, portal data mismatch between Citizen and Worker views, and incomplete life event processing. The record also tracks planned releases and fixes for invoicing, payment processing, and transaction accuracy, including 2015–2016 milestones.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/mnsure-it-project-reconciliation-deloitte/181857/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/mnsure-it-project-reconciliation-deloitte/181857.png","ImageObject",300,407,{"name":92,"@type":93},"Pentious","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-31","2026-09-02",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What renewal capabilities are missing in the MNsure system according to the observations?","Question",{"text":112,"@type":113},"The notes state that renewal and open enrolment functionality is not currently in the system for QHP/APTC and also for Medicaid/MNcare/MinnesotaCare. They further indicate that business requirements were not started or QHP renewal policy was not defined for some cases.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the document describe the Citizen Portal and Worker Portal integration issue?",{"text":117,"@type":113},"Application data transfers from the Citizen Portal to the Worker Portal, but not from Worker back to Citizen. Because of limited integration and differing schemas, workers do not see the same information clients see, and vice versa.",{"name":119,"@type":110,"acceptedAnswer":120},"What problems are mentioned for change reporting and life event processing?",{"text":121,"@type":113},"The document notes that change reporting does not trigger a special enrolment period. It also states that MNsure lacks end-to-end functionality for processing life circumstance changes, with subsequent plans for streamlined life events and change wizards in later releases.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},181857,1790462778,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},1374404730887,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","| Deloitte Sub-Function\u003Cbr>pp. 36-37 with original observation | MNsure IT Project (Project Number) | Project Delivered\u003Cbr>(Date) | Project Planned (Timeframe) |\n| --- | --- | --- | --- |\n| (Observation 1)\u003Cbr>Individual Renewals (QHP)\u003Cbr>Renewal and open enrolment functionality is not currently in the system. The policy for QHP/APTC renewals has not been defined and business\u003Cbr>requirements have not been documented | QHP Renewals and Open Enrolment (\\#91) |  | 3rd Qtr Release, 2015 (Oct. 3)\u003Cbr>Code will deploy for MNsure Open Enrolment capability, Manual Renewals, enhanced verifications, FTR Validation, auto-close cases and exchanges with the Fed Hub. |\n| (Observation 1)\u003Cbr>Medicaid/MNCare Renewals\u003Cbr>Renewal and open enrolment functionality is not currently in the system. While Medicaid and MNCare policy has been developed, business requirements have not been started. | Enhanced MA and BHP Renewal Functionality Phase 2 (\\#91) | 4th Qtr 2014 – Selected cases, submitted to HUB, processed responses and produced an AR or NTR notice\u003Cbr>2nd Qtr 2015 – Functionality to process renewals outside the certification.\u003Cbr>3rd Qtr 2015 – Functionality to process timely renewals within the certification period. | 3rd Qtr Release, 2015 (Oct. 3)\u003Cbr>Enhancements to Renewals\u003Cbr>Functionality will enhance public program renewal functionality including manual renewals, enhanced verifications, FTR Validation, auto-close cases, exchanges with the Fed Hub, and eight new Notices. |\n| (Observation 1)\u003Cbr>Mixed Case Renewals\u003Cbr>Renewal and open enrolment functionality is not currently in the system. | QHP and BHP Renewal\u003Cbr>Functionality Phase 2 (\\#91) |  | 3rd Qtr Release, 2015 (Oct. 3)\u003Cbr>Renewal and Open Enrolment functionality will be delivered on 10/3 , |\n\n\n| Deloitte Sub-Function\u003Cbr>pp. 36-37 with original observation | MNsure IT Project (Project Number) | Project Delivered\u003Cbr>(Date) | Project Planned (Timeframe) |\n| --- | --- | --- | --- |\n| (Observation 5)\u003Cbr>Change Reporting Not Triggering Special Enrolment Period | Observation 5 does not address SEP – | This is part of the CIC project team and procedural changes have taken place in all releases | Procedural changes will continue to be part of every release. |\n| (Observation 5)\u003Cbr>834/MMIS Update Transaction Generation and Accuracy\u003Cbr>Caseworkers are manually determining eligibility and contacting carriers as needed in cases of an emergency. | 834 Readiness/834 True-Up (\\#98) |  | September (not connected to a specific IT release date) |\n| (Observation 1)\u003Cbr>Medicaid Redetermination\u003Cbr>Renewal and open enrolment functionality is not currently in the system. While Medicaid and MinnesotaCare policy has been developed, business requirements have not been started. The policy for QHP/APTC renewals has not been defined and business requirements have not been documented. | Enhanced MA and BHP Renewal Functionality Phase 2\u003Cbr>(\\#91) |  | - Business Requirements for Medical Assistance and MinnesotaCare completed in June, 2015 – Functionality included in 10/3 release.\u003Cbr>- QHP policy and business requirements completed in June, 2015. Functionality included in 10/3 release. |\n\n\n| Deloitte Sub-Function\u003Cbr>pp. 36-37 with original observation | MNsure IT Project (Project Number) | Project Delivered\u003Cbr>(Date) | Project Planned (Timeframe) |\n| --- | --- | --- | --- |\n| (Observation 14)\u003Cbr>Data Seen in Worker Portal Matches What Was Entered in Client Portal\u003Cbr>- Application data is transferred from the Citizen Portal to the Worker Portal, but not from the Worker Portal to the Citizen Portal. Applications cannot be started in the Worker Portal, saved, and resumed in the Client Portal.\u003Cbr>- The limited integration results in disparate data being presented on the portals. As a result, workers do not see the same information on the Worker Portal that a client is seeing in their account on the Citizen Portal and vice versa. | Citizen Worker Portal (\\#4) |  | 1st Qtr 2016 |\n| (Observation 14)\u003Cbr>Add/Edit Customer Info","cbCaigcQJvuNFcyy","https://ap.wps.com/l/cbCaigcQJvuNFcyy","pdf",332684,15,"English","# Deloitte Sub-Function Observations\n## Renewals and Open Enrolment\n## Change Reporting and Life Events\n## Transaction Accuracy and Payment Processing\n## Portal Integration and Data Consistency","[{\"question\":\"What renewal capabilities are missing in the MNsure system according to the observations?\",\"answer\":\"The notes state that renewal and open enrolment functionality is not currently in the system for QHP/APTC and also for Medicaid/MNcare/MinnesotaCare. They further indicate that business requirements were not started or QHP renewal policy was not defined for some cases.\"},{\"question\":\"How does the document describe the Citizen Portal and Worker Portal integration issue?\",\"answer\":\"Application data transfers from the Citizen Portal to the Worker Portal, but not from Worker back to Citizen. Because of limited integration and differing schemas, workers do not see the same information clients see, and vice versa.\"},{\"question\":\"What problems are mentioned for change reporting and life event processing?\",\"answer\":\"The document notes that change reporting does not trigger a special enrolment period. It also states that MNsure lacks end-to-end functionality for processing life circumstance changes, with subsequent plans for streamlined life events and change wizards in later releases.\"}]","MNsure IT Project Reconciliation - Deloitte | PDF",1788346234,38]