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It explains key benefits such as CustomerSource self-help and training access, periodic updates with new version rights, online training availability, self-service options through community and knowledge base, and transition credit to reassign licenses. 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Use this guide asa quick reference to maximize the benefits of your investment. To identify your current service plan, as well as how many support incidents you have remaining (if applicable), click here.  \nMicrosoft Dynamics service plans offer customers support, training, and the latest software releases. You can improve end user productivity with online training to help enhance skills and accelerate familiarity with Microsoft Dynamics. To help your IT staff efficiently implement and manage their Microsoft Dynamics Solution. The service plans offer access to technical training and new software releases when they become available. While this guide supplies some fundamental information, the place to learn more about each benefit is at the Microsoft Dynamics Service Plan website.  \nHere are the primary service plan benefits you’ll want to take advantage of to get the most from your Microsoft Dynamics solution:  \nCustomerSource  \nYour central source for self help resolution, expert insights, proactive tools, and the service plan benefits available to you. CustomerSource is a unified, one-stop portal with a wealth of information, including e-learning, self-directed support, downloads, productivity tools, and a community of industry experts and peers.  \nAccess product specific information for each Microsoft Dynamics product line, including news, presentations, fact sheets and more.  \nClick on the following link to get instructions for accessing CustomerSource for the first time, with information regarding your service plan benefits.  \nNew Version Rights and Updates  \nOne of the most valuable benefits of your Microsoft Dynamics Enhancement Plan is the ability to take advantage of periodic system updates and new version rights for your solution. Microsoft invests heavily in research and development, so keeping your business on the latest version available means benefiting from new features and capabilities and staying on the leading edge of technology.  \nLog on to CustomerSource to access the following:  \n􀁸 Stay Current with Service Packs and Product Releases  \n􀁸 Download Service Packs & Hotfixes  \n􀁸 Tax and Regulatory Updates.  \nTraining  \nGet the knowledge you need with online Microsoft Dynamics training that you can access 24 hours a day, 7 days a week. Online training opportunities, training manuals, and learning plans help you learn to get the most from your solution and improve performance. Access Training—Sign up for instructor-led training, access e-learning resources, and download training materials.  \nNote: Instructor-led training fees, hard-copy materials, and books are not included as part of your Enhancement Plan.  \nSelf-Service  \n􀁸  Participate in the Microsoft Dynamics Community—Post your questions and review answers from other customers, MVPs, and Microsoft engineers.  \n􀁸 Subscribe to Blogs—Sign up for the latest blog posts that address your specific interests.  \n􀁸 Search KnowledgeBase—Search for information on any topic regarding your Microsoft Dynamics solution.  \nTransition Investment Credit  \nThis benefit gives you the flexibility and security in your Microsoft Dynamics solution choice. If your needs change, you can apply your full license credit to any of the other Microsoft Dynamics solutions that best fit your requirements.  \nProtected List Price  \nProvides more accurate predictability in budgeting for service plan renewal year after year, and protect your system list price as the basis of future renewals.  \nLicense Mobility  \nYou may reassign your ERP Solution Licenses, for which you are under a current maintenance plan, to (i) any servers running physical or virtual OSEs dedicated to you and located within the same Server Farm as often as needed, or (ii) from one Server Farm to another, but not on a short-term basis (i.e., not within 90 days of the last assignment) ","cbCaicPdRvkfiPRf","https://ap.wps.com/l/cbCaicPdRvkfiPRf","pdf",750975,"English","# CustomerSource\n## Accessing CustomerSource\n# New Version Rights and Updates\n# Training\n## Instructor-led training notes\n# Self-Service\n# Transition Investment Credit\n# Protected List Price\n# License Mobility\n# Support Lifecycle\n# Problem Resolution Support\n## Creating a Technical Support Request\n## Severity Based Level Definitions","[{\"question\":\"What is CustomerSource and how does it help customers?\",\"answer\":\"CustomerSource is a unified portal that provides self-help resolution, expert insights, proactive tools, and access to service plan benefits, including e-learning, self-directed support, downloads, productivity tools, and community resources.\"},{\"question\":\"What benefits come with New Version Rights and Updates?\",\"answer\":\"The guide explains that periodic system updates and new version rights allow customers to benefit from new features and capabilities and stay on the leading edge of technology. Customers access service packs, hotfixes, and tax and regulatory updates through CustomerSource.\"},{\"question\":\"How do plan options differ for problem resolution support incidents?\",\"answer\":\"The Enhancement Plan does not include problem resolution support incidents. Customers can contact a partner or pay per incident via CustomerSource, and use professional support for direct contact with Microsoft for AX/NAV. The Advantage Plan includes 6 incidents and the Advantage Plus Plan provides unlimited incidents, with 24x7 support for Severity A cases only via phone.\"}]","Microsoft Dynamics Service Plan Benefits - Quick Start Guide - April 2015 | PDF",15]