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It then describes the HEALTHNET program in Connecticut (1985) and its objectives, services, and training. Key guidance covers creating a health reference policy, assessing patron needs and emotions, using open-ended questions, validating spellings, referring to physicians and cancer services, and selecting appropriate information sources including MEDLINE and CHID.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/medical-reference-service-a-prescription-for-success/440831/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/medical-reference-service-a-prescription-for-success/440831.png","ImageObject",300,407,{"name":92,"@type":93},"Rowan","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-09-29",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What should a health reference policy for reference staff include?","Question",{"text":112,"@type":113},"It should outline which question types will and will not be answered, provide standard referral statements, and define how far to go and when to stop—broadening and standardizing access rather than restricting it.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How should librarians approach a patron who is emotionally upset about health questions?",{"text":117,"@type":113},"They should be aware that patrons may be fresh from a physician’s office or on the phone with a relative, and not at their best explaining needs. Interview questions should be open-ended to gather the information needed.",{"name":119,"@type":110,"acceptedAnswer":120},"Which information sources and databases can be used to answer health reference questions?",{"text":121,"@type":113},"Besides printed resources, use computer databases and local health associations. If available, databases such as MEDLINE, MAGAZINE INDEX, and CHID/Combined Health Information Database can quickly locate addresses, specialists, and journal references.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},440831,1791044109,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},1099514067415,"https://ap-avatar.wpscdn.com/avatar/100002539d78ffe74a7?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779092875211072502","# Medical Reference Service:A Prescription for Success\n\nSandra K.Millard&Alberta L.Richetelle  \n②An elderly caller asks about theside effects of a drug.Whatsource do you turn to first?Should you really give out thatinformation on the phone?  \n?A mother wants the names ofpain clinics in Indiana for heradult son.What differentsources could you use?  \n②A young man asks for informa-tion about alternative therapiesfor a rare type of benign tumorcalled an acoustic neuroma.What do you tell him?  \n②A man calls asking for thenames of the best neurologistsin Connecticut.How do yourespond?  \n②A distraught sounding womancalls needing any informationabout a disease her sister hasjust been diagnosed as having-Crohn's disease.She isn't surehow to spell it,and is afraid itis cancer.How can you helpher?  \nConnecticut citizens asked these andhundreds of other health-related ques-tions of public and medical libraries in1985.If the thought of responding to anyof these questions makes you pause toconsider if you are searching the correctsources,or even if you should be answer-ing at all,you are not alone.Health refer-ence questions pose some unique prob-lems.But the importance of providingconsumer health information to a publicthat badly needs it lends an urgency tothe task of overcoming and dealing withthese problems.  \nVo!ume 28 Number 2                                      February 1986  \nIn recognition of this,HEALTHNET-the Connecticut Consumer Health Infor-mation Network was begun in 1985 atthe University of Connecticut HealthCenter Library,funded by Library Ser-vices and Construction Act monies via theConnecticut State Library.The objectivesof HEALTHNET are to establish a state-wide network of consumer health infor-mation sources and to develop the publiclibrary as an important access point forhealth information.HEALTHNET ser-vices include publication of a newsletter,compilation of core lists of consumerhealth materials,identification and eval-uation of health information resources,and training for public librarians in con-sumer health information services.Oneof the most popular workshops presentedin 1985 was Medical Reference Tools andTechniques.The following are highlightsthat many participants found useful.  \nDevelop a health reference policy forall reference staff.This policy should out-line what types of questions will and willnot be answered,standard referral state-ments,how far to go and when to stop.Itshould serve to broaden and standardize,not restrict,the provision of health infor-mation to the public.  \nBe aware of the patron.Patrons askinghealth-related questions are often freshfrom the physician's office or just off thephone with a relative.They may beemotionally upset and not at their bestin explaining their specific needs.  \nAsk open-ended questions during thereference interview.This ensures that youare providing the information needed.For example:  \nWhat specific”information are youlooking forzThis question can alsobe phrasedrlt wilt help me find theinformation you need ifI know moreabout your circumstances or whyyou need it.This will help you deter-mine if the patron needs the informa-  \ntion to write a term paper or for amore personal reason.Someone witha personal health problem needs adifferent kind of information than astudent working on a class project.  \nWhat do you know about this al-ready?This saves both of you timeand is another method to learn moreabout specific needs.You don't ofcourse need a complete treatise onwhat the patron knows,but enoughinformation to help you begin yoursearch to answer the question.  \n● Are you sure of the splling/pronun-ciation?Be aware of this becauseoften those most sure are mostwrong.If you're unable to find anyterm that looks or sounds like whatthe patron requests,consult withanother library that does more medi-cal reference.  \n● Have you asked your physician(orpharmacist for drug questions)forthis information?This should alwaysbe asked of patrons.It should not bea way of refusing to g","cbCaif6nFO3BZpg9","https://ap.wps.com/l/cbCaif6nFO3BZpg9","pdf",2872077,"English","# Medical Reference Service:A Prescription for Success\n## Patron question scenarios\n## HEALTHNET objectives and services\n## Medical reference policy guidance\n## Reference interview techniques and referrals\n## Information sources and databases","[{\"question\":\"What should a health reference policy for reference staff include?\",\"answer\":\"It should outline which question types will and will not be answered, provide standard referral statements, and define how far to go and when to stop—broadening and standardizing access rather than restricting it.\"},{\"question\":\"How should librarians approach a patron who is emotionally upset about health questions?\",\"answer\":\"They should be aware that patrons may be fresh from a physician’s office or on the phone with a relative, and not at their best explaining needs. Interview questions should be open-ended to gather the information needed.\"},{\"question\":\"Which information sources and databases can be used to answer health reference questions?\",\"answer\":\"Besides printed resources, use computer databases and local health associations. If available, databases such as MEDLINE, MAGAZINE INDEX, and CHID/Combined Health Information Database can quickly locate addresses, specialists, and journal references.\"}]","Medical Reference Service:A Prescription for Success | PDF",1790693531,23]